First, rug better than described. Combination of various shades of blue is exceptional. Gorgeous rug. Ships as promised, arrives on time. Great value for the price. Love it.
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Fortunately you were able to get both rugs to me ahead of my scheduled floor replacement which meant they were available to be put down as the installers completed their work. When I emailed to inquir... Voir plus
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PlushRugs had exactly the rug and runner I wanted for my client and at a terrific price. I also needed additional customer service support, and the assistance I received was courteous, kind, and effic... Voir plus
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The rug ordered from the pictures on the site arrived and was completely different from the actual rug received. I reached out to customer service and after explaining the situation I was informed,... Voir plus
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À propos de l'entreprise
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À propos de PlushRugs
Écrit par l'entreprise
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Coordonnées de contact
644 Locust St, 66044, Lawrence, Etats-Unis
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4,5
Excellent
700 avis
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Plush Customer Service!
Plush Rugs customer service was amazing. I reached out twice. Once via the chat feature and once via email. Both interactions did not feel robotic or generic. Very refreshing.
13 février 2026
Honestly the quality is great premium…
Honestly the quality is great premium material and its soft . Fast shipping with a reasonable price also rolls out easy and well packaged .
18 février 2026
Rug is deformed
I ordered a very large rug. It came folded in a box. Was this a return? I spent the last hour trying to flatten the stretched areas. I really hope this rug flattens. I spent over a grand and shouldn't have to do this. The rug otherwise is gorgeous. What a shame.
13 février 2026
Réponse de PlushRugs
Hello Audra,
Thank you for taking the time to leave us some feedback regarding your order. Some manufacturers do make the decision to ship rugs above a certain size or material, folded as opposed to rolled. Unfortunately we don't have control over this decision and apologize for any frustration or concern.
Similar to rolled rugs, a folded rug will relax and lay flat, and the creases should entirely go away within a week or two of being placed in their intended location.
If for any reason you have issues after the rug has had a couple weeks to lay out, please reach out to our team. We would be happy to make sure any issues are resolved.
- The PlushRugs Team
The rugs were exactly as pictured on…
The rugs were exactly as pictured on the website. The website was very user friendly and there were many selections to choose from. Our rugs arrived on time and very carefully packaged to protect from cold and wet weather. Very happy with our purchase and will purchase from them again in the future. Would definitely recommend to anyone looking for area rugs.
14 février 2026
Réponse de PlushRugs
Thank you for taking the time to share this — it means a lot. We put a lot of care into making sure our photos are accurate, the site is easy to navigate, and that every rug is packaged well (especially during rough weather), so it’s great to hear that all of that came through on your order.
We truly appreciate the recommendation and look forward to helping you again whenever you’re ready for the next one.
-The PlushRugs Team
Lovely rug
The rug is true to its colors online and was priced according to its quality. I love it. Thanks, PlushRugs!
14 février 2026
Excellent quality!!!
11 février 2026
Réponse de PlushRugs
Thank you for your review, enjoy your new rug!
- The PlushRugs Team
Exactly as pictured! Love it
The rug came exactly as pictured and is quite thick! It feels and looks very premium. Very happy!
10 février 2026
Réponse de PlushRugs
Thank you so much for your review Alexandra, we're thrilled to hear you love your new rug!
- The PlushRugs Team
Friendly prompt and efficient
10 février 2026
Rug shipped fast and came as expected
Rug shipped fast and came as expected. Rug was good quality and looked like the pictures.
10 février 2026
Easy online ordering.Rugs are high…
Easy online ordering.Rugs are high quality. Highly recommend Plush Rugs! Rugs were half the price our designer quoted!
7 février 2026
Did not receive, no communication
I placed an order for a beautiful rug but two weeks went by with no shipping information. I emailed the company and they responded that the rug is no longer in stock and they will be refunding my money. I could have ordered it elsewhere but it might be too late since I can't find the same rug in this size anywhere now. Terrible customer service at this company.
4 février 2026
Réponse de PlushRugs
Hey Leah,
I'm very sorry for the inconvenience and disappointment with your order. It did appear that at the time of the order we improperly had the product listed as available in a size that is not actually made or available by Nourison. It did take more time than expected to figure out what exactly was going on with the manufacturer and I have identified where our team should have been much more proactive in notifying you of the situation. I will be discussing this with the team further to ensure it doesn't happen again.
- The PlushRugs Team
A+ Experience
I picked this company because of the low price. But, my experience with this company was anything but low! My rug was as described and sent in a VERY timely manner. I found out later that the company is based out of the US which is great; I had previously had a poor experience with a company out of Canada! My experience with this company couldn't have been better and I would not hesitate to shop here again!
1 février 2026
Réponse de PlushRugs
Thank you so much for your review, Donna! We always aim to set ourselves apart by providing the best service possible. Our customer service team is based right here in the Midwest near our company headquarters, and they’re always ready to help by phone or email.
- The PlushRugs Team
Excellent experience
The rugs came and were just as advertised. I made an error in the shipping address that was quickly resolved in one simple email
2 février 2026
Fast delivery
Fast delivery. Gorgeous rug at a great price. Will definitely shop at Plush in the future!
23 janvier 2026
Réponse de PlushRugs
Thanks for your review Gabriel, glad to hear your new rug looks great!
- The PlushRugs Team
Great company
31 janvier 2026
Réponse de PlushRugs
Thank you for the compliment Andrew! We hope to get to work with you again.
- The PlushRugs Team
I got a very high quality rug for my…
I got a very high quality rug for my new home and it was shipped in an expedited manner and received in great condition. I did not get to choose the pattern or color because that was my fiance's decision. I don't hate the color, but I probably would have chosen something else. But that's not the fault of either the manufacturer or your company. You guys did a great job!
29 janvier 2026
Réponse de PlushRugs
Thank you for the review Bruce! We’re glad to hear the rug arrived quickly and in perfect condition. Sounds like your fiancé made the final call — but we’re happy to know it still earned your approval overall. Enjoy the new space, and we appreciate your support!
- The PlushRugs Team
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