PlushRugs Avis 

700
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

First, rug better than described. Combination of various shades of blue is exceptional. Gorgeous rug. Ships as promised, arrives on time. Great value for the price. Love it.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fortunately you were able to get both rugs to me ahead of my scheduled floor replacement which meant they were available to be put down as the installers completed their work. When I emailed to inquir... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

PlushRugs had exactly the rug and runner I wanted for my client and at a terrific price. I also needed additional customer service support, and the assistance I received was courteous, kind, and effic... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The rug ordered from the pictures on the site arrived and was completely different from the actual rug received. I reached out to customer service and after explaining the situation I was informed,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

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À propos de PlushRugs

Écrit par l'entreprise

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.

We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.

Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

700 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(700)

202 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Delivered with 4 days

Delivered with 4 days. Soft, thin but decent quality. Looks like it does on the website. Color is on the surface so if you go against the grain it shows white - but this doesn’t show with normal use.

24 janvier 2026
Noté 5 sur 5 étoiles

ordered a product that didnt work in my…

ordered a product that didnt work in my home and the return experience was GREAT, This is so important when your ordering online. Will not hesitate ordering again.
Thanks AMBER for your prompt detailed support.
Linda

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Fast

Fast, prompt service. Nice quality rug!

23 janvier 2026
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Réponse de PlushRugs

Thank you for leaving us a review Julie!

- The PlushRugs Team

Noté 1 sur 5 étoiles

restocking fee on a sample??!!

I think it's criminal they charge a restocking fee on a sample! Samples are 99% returned - that's stupid they charge a restocking fee on a sample!! Rugs I understand completely. But samples - that's ridic.

21 janvier 2026
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Réponse de PlushRugs

Hey Bridget,

I'm sorry to hear about your frustration with your order. A couple things to address, for sample sizes we do provide a complimentary return label as well as offer to waive the restock fee if you elect to purchase the full size rug. This is fairly standard across the industry and I do apologize if we didn't meet expectations here.

With regards to your order specifically, you actually ordered the 2x3 and not the sample size we offer on the product page. The returns policy is essentially the same, we still provide a complimentary return label and if you elect to purchase the larger size we waive the restocking fee. I'll be sure your feedback gets to the right place, we try our best to make sure our customers have a great experience.

- The PlushRugs Team

Noté 3 sur 5 étoiles

Defective product, return and refund honored.

Ordered a rug that was frankly out of stock with other suppliers. The rug I received was defective and needed to be returned. Plush Rugs arranged for the return and the refund was processed promptly.

19 janvier 2026
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Réponse de PlushRugs

Hey Donald,

Thanks for taking a moment to leave us a review. I'm so sorry your rug arrived with issues. I do see it appears you got the last piece Safavieh had available for that particular rug. That said, it still shouldn't have arrived with any issues so I'm happy to see our team took care of it for you right away.

- The PlushRugs Team

Noté 5 sur 5 étoiles

Happy Customer!

I've ordered 3 rugs from them and am very pleased with the quality of the rugs. Free shipping and received quickly!

19 janvier 2026
Noté 5 sur 5 étoiles

Great product and service!

Our area rug has a lovely design and feels soft on the feet. The website was easy to use with good depictions of the products. Delivery was sooner than projected. Thank you PlushRugs!

16 janvier 2026
Noté 5 sur 5 étoiles

This rug is beautiful

This rug is beautiful! It replaces one just like it that we had for 5 years. It is on our family room, and takes a lot of abuse with dogs and grandkids.It is thick and plush! So happy to have found this great rug twice!!

19 janvier 2026
Noté 4 sur 5 étoiles

Fabulous color

The rug shipped promptly and arrived on time. The rug was exactly as it looked in the online picture.

27 janvier 2026
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Réponse de PlushRugs

Thank you for your review Gwen, we hope you enjoy your new rug!

- The PlushRugs Team

Noté 5 sur 5 étoiles

The shipping was very FAST...had my…

The shipping was very FAST...had my rugs within 3 days of ordering! The quality of the rugs was very good and the price was better than other stores....I will definitely be ordering more from them.

8 janvier 2026
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Réponse de PlushRugs

Thank you Cindy! We hope to get a chance to earn more of your business down the road!

- The PlushRugs Team

Noté 1 sur 5 étoiles

The rug looked much better online

The rug looked much better online , when I received it had bugs and crumbles inside , looked like someone’s return , I had I send back and had to call two times to get my free shipping label sent to my email

11 janvier 2026
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Réponse de PlushRugs

Hey Olena,

I think there may be some confusion here with regards to your order. You placed an order with us back on January 11th for a rug, you then requested a cancellation on January 13th due to the item being back-ordered and we issued your refund in full the same day.

I also double checked and we haven't received any additional orders from you that this experience could stem from.

I'll be honest, I was rather concerned when I first read your review because we wouldn't ship a rug in that condition. I'm wondering if you may have left us a review for an order that you placed on another website. I'm going to have one of our supervisors reach out to you as well just to make sure everything is fully cleared up!

- The PlushRugs Team

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