Poalarhealth Avis 

I had an issue with my watch that was only about 4 months old. We were able to resolve the issue by submitting videos of the problems that were occurring and while we were not able to agree as to what was causing the issue customer service resolved the issue in my favor and they are sending me a new watch. This negated a long drawn out process of sending the watch to them and proved to me that they are willing to stand behind their product and with their customer.
Thank you very much!

This is the 2nd watch that I've bought for my wife from Poalarhealth, she liked the first, but she broke the face. She really likes the new one. I didn't purchase a charger because I figured her old one would fit. A representative reached out to ask if I needed a charger, I told them that I had one for her old watch and I figured it would work. I appreciate them trying to make sure that I had everything I needed.

I have the pH580. About 2 weeks now. I use it mainly to track my steps, Blood pressure and Blood glucose. When I initially bought it , it was accurate with my Blood glucose ( I use a at home device to manually check/compare my value). But recently it is not accurate with my blood glucose. Not sure why. I had it set to continuously monitor, which I thought was correct but showing my value higher than my at home testing is showing. Change occurred after I came back from my Jamaica vacation. Also my sleep monitoring was not correct on the hours as well. I was going to purchase one for my husband's bday, but may not do so since it is not working properly.

It was easy to order the watch I wanted. I needed a watch that has a larger screen as my eyesight is not the best. I wanted an EKG and glucose monitor so I could track my health. This watch is awesome. I’m very impressed and very glad I got it. I’m going to buy one for my sister. Poalarhealth web site has all kinds of watches to choose from. No matter what health app you want they have it. Nice selection and good prices.

I purchased the watch for my Mom so she can monitor her heart rate and blood pressure. The set up was easy and the watch works great. I can check the past results on the phone app. She is very happy that she is able to check her blood pressure doesn't matter where she is.

I ordered this watch for an elderly friend of mine. He seems to be thrilled with all the information it shows him. He is excited to be able to share relevant information with his doctors.

JS

The smartwatch 588pro is great. Gives a reading on all of the issues you need to check. The animations that you watch while waiting reading is really nice. Very confortable to wear. If help is needed they reply promptly.

I purchased the PH492 because it detects Afib and has ECG I was a little skeptical at first but after my first ECG test I was totally shocked! I was diagnosed about 3 years ago having an enlarged heart and thickening of the heart muscle walls and after that first ECG test it said "Ventricular Hypertrophy" of course I googled it right away to see what it meant and it said..."VH" is the thickening of the muscle walls in one of the heart's lower pumping chambers. I was impressed that this smartwatch detected that!! I bought the smartwatch with the black Silicone band and I play Beach Volleyball 4 days a weeks and I wear it when playing and the band ripped threw at the pin, I contacted customer service and they are sending me a new band of my choice, I ordered the Milanese black as I feel that will be stronger while playing. All in all I love this Smartwatch it's easy to read has way more functions than you'll need at least me and you can call and answer your phone from it.

As a reference my smartwatch PH17 has been complying with its objective,However, comparing the results of the watch with my OMRON Blood pressure device differ. In regards the sugar levels and the traditional pick the finger test , results vary significantly.

I ordered 2 chargers but they were delivered to the wrong place by the post office. Poalarhealth sent replacements to make it right.
They were great to deal with.

I had my first ordered watch stolen in the mail , I filed a police report and informed the customer support at polarhealth and they were more than accommodating, they sent me an upgraded ph588pro watch. Which is a very cool watch. So besides the great watch the customer support has been incredible and am very thankful to this very thoughtful company,

Great watch to monitor health. While it may not be as accurate as a true health device, everything seems to be pretty close to my actual lab numbers. At first, I was unable to access the glucose and blood components but realized I needed to select health assistant assessment in the app before they showed up on the watch and on the health monitoring page on the app. This part was not in the manual for setup.

Honestly can not recommend any improvement, all went great and so far I’m very pleased with my purchase, it dies all I was looking for and more. Customer service was also above and beyond emailing a couple times to share additional info. Personally I do recommend this “watch”.

the device is not accurate. I am now at 22 emails trying to return this junk. They claim a 30 day return policy but if you try, you get a run around. try this, try that, take a video, as your return window closes. If I could give it and the company negative stars I would.

This watch is not word from the day I received it. Try to send it back and all I got was messages saying try this. Try this try this I even sent videos of how it wasn’t working and still they wanted me to try something new this company can kiss my ass do not order from this company at all they should be put in prison.

I have a couple of comments about the purchase of PH588. The watch was delivered safely to my front door. It did take longer than I expected but I was anxious to get it. My first impression is it has a quality look. The sharpness of the screen makes a difference here. I have been wearing it for about a week and I have yet to charge it. I will probably check out your extensive watch bands. I had trouble finding user documentation but your support team sent me some. Thank You

Watch performs as advertised. Company sent wrong color watch band but promptly replaced it with ordered color.

The customer service team has been quick to answer my questions and I trust that the watch will be beneficial for me and my health

Buyer Beware — My saga began May 5,2026 it is now June 29, 2026

I’d give zero stars if it was possible.

At first I thought they were okay because they sent me a PH 390 in lieu of the PH 40 I ordered. After repeated emails once I advised I would leave a bad review, customer support replied that it was the upgrade. I thought was great. I purchased the smartwatch to track blood glucose and sleep patterns. The smartwatch worked fine for a few days, then the sleep feature screen all of a sudden would be a black screen, instead of the sleep feature screen. It happened repeatedly, although at times the sleep screen showed and it functioned. So, I contacted customer support again this time to advise there was a glitch. And again no response until I advised I would leave a bad review and would contact my credit card company to advise I’d been scammed. I had asked for a full refund and the 30 day window was running out due to their delays in responding and was concerned. Rather than process a refund, they requested a video of it happening. I complied and sent one to them. Then they responded stating they could give me a refund or they could send me a new PH 390 and to just keep the one with the glitch. I agreed for them to send me a new PH 390 rather a refund because I need a health smartwatch. After about three weeks the same glitch began again with the sleep feature screen being black, as it had with the first PH 390. So, I emailed customer support again to advise the same glitch with a black screen was happening, as it had with first PH390. They replied they were sending the problem to their technical department. I gave them another two weeks, but received no word back, so I then emailed customer support again advising the glitch was still happening. They replied they were sending the problem to their technical department and told me they’d give me 15% off an different smartwatch suggesting I purchase a PH588 Pro Model which is $50 more than the PH390. Unbelievable. They really expect me to spend more money on another smartwatch and only offered a 15% discount. That's not a solution.

Update on July 24, 2026 Poalarhealth’s reply isn’t totally factual. And I have all of their emails and replies to mine as backup. My review and this update is completely honest and factual. The only reason I was originally past the return window was because I was attempting to communicate with them without a reply. When I did receive a reply they offered a full refund or to keep the PH390 smartwatch and they would send me a new PH390 smartwatch. So, I opted to receive the new PH390 smartwatch in lieu of a full refund. But, unfortunately, the new PH390 smartwatch began having the same technical problem/glitch with the sleep screen feature turning black when tapping into it. It was at that time as a solution they suggested I order a more expensive expensive ($50 more to be exact) pro series smartwatch with a 15% discount, which I stated above was not a solution in my opinion, plus I had already lost faith in the company, so of course, wasn’t agreeable to purchasing another smartwatch from them as a solution, based upon the experience I already had with Poalarheath, Then, they began offering to *compensate*(compensate — their word; not mine) me with $20 to hopefully restore my trust in the company and to encourage me to edit my review to make it favorable. I replied advising them I didn’t want to be compensated and there was nothing they could do, and that my detailed review was honest and factual. I also requested that they “please not email me, and to cease all contact with me”.

Instead, they continued email offering the $20 *compensation* multiple times. I replied at least two more times with “please do mot email me, and to please cease all contact with me, and to please leave me alone”. But, they persisted and wouldn’t stop, After receiving no further replies from me, then they offered to give me a full refund if I returned both smartwatches with the technical problems. They, made the offer at least three more times; repeatedly choosing not to stop emailing me and to cease all contact with me and to leave me alone. I finally had to block them from my email, at which time they contacted Trust Pilot to flag my review for containing illegal and harmful content which neither is true, My unfortunate experience with them has been none like I have ever experienced before with any company and all I’ve shared is honest and factual. I have no ill will against them, and did suggest twice that they review and take their negative reviews seriously.

The watch looks and works great. The data it provides is a welcome insight into my personal health. As a senior I appreciate the feedback it provides