Pockt Avis 51

The marketing sucks you in. It’s a drop shipped product that they are making an extortionate amount of profit on. After waiting 2 weeks for the product to even be shipped from CHINA (still not received it) I had a look around the website. Extremely vague and deceiving, information that’s important is hidden in the footer (shipping, returns, etc) and doesn’t provide the bare minimum information. It doesn’t state where they’re located, doesn’t state where it ships from, doesn’t state shipping times or companies used, the list goes on. The only thing they have anything to do with the product itself is customer service (Maybe? Unless they outsource that too) and marketing. Contacted to cancel as it hadn’t been sent out and it was only then I received a shipping update, and so “oops, too late!”

Company boasts being 100% Australian owned, but fails to share that they are shipping the item directly from China.

No contact number for support, only email. After complaining about the delay, I receive some generic response about how they ship direct from the manufacturer to save in carbon emissions.

These pill boxes literally costs $2 and below on platforms like Amazon, Shopee and Lazada. Nothing special or different about it, and they make you print the labels yourself. The boxes are of bad quality, scratched and with loose lids. If you go to their website, you’d see reviews showing that their label comes off easily too. Mind blowing that they charge a 10-13x profit on each box. 2 boxes would only costs $4 elsewhere but my boyfriend paid $38 on this website. ‘To reduce carbon footprint’ by drop shipping directly from China when it is wrapped in plastic and not made from recycled materials is an excuse when the obvious reason they drop ship is for maximum profit.

Update: Wished I used TikTok more, then I would have known that this product is just a copy of ‘Pocket Pharmacy’ that went viral awhile back. And there’re so many DIY videos online. All you need is any pill box and word doc to resize the labels. They also don’t provide return postage for their 30 day money back guarantee, so that’s how they put customers off from getting a refund. But I’d rather lose $10 on postage, because even after spending on return shipping and buying the exact same 2 pill boxes on Amazon ($10 + $4), I’d still be saving $24.

If these boxes were $10 each, I wouldn’t bother with a refund or review. But to charge a whopping $26 for 1 box is just ridiculous, especially when no expense is put into the quality or packaging of the product. At least print the labels as stickers if you want to charge such an absurd premium. Or find a manufacturer that can ensure that all the lids on the box are equally tight lol. I couldn’t have been more shocked when I saw how the parcel looked when it arrived and how flimsy the pill boxes felt.

I guess they’re used to customers writing in and being disappointed with their product because there was no acknowledgement about it or apology from them.

My biggest lesson here would be to not send my boyfriend anymore advertisements that I see online :’)

Really love my pockt pal & xl, there were some delays with production of the xl (as they had to remake some apparently as some were faulty) but worth the wait.

I was concerned as the product was shipping from china, but customer service did explain how they do this to actually reduce their carbon footprint (which i love)

anyway I don't have anything bad to say but just my experience

Purchase made 17 July and the order is still marked as “Order processed by shipper” and “In Transit”.

When I sent an email to their support email listed on website, I got a Delivery Status Notification (Failure) bounce back with a virus marked attachment from their email server.

Not sure if my order will ever arrive but have little faith at this point. Seems like a scam.

Ordered on 9th July and paid extra for their 'skip the queue' shipping. It's now 24th July and my item is still in CHINA. Very misleading when it's an Australian company, saying their products ship directly from the manufacturer. Who even is the manufacturer? GOD knows how much longer I will be waiting. Failing to see how paying extra for faster shipping works because I still don't have my item.

Drop shipping from China, buy direct for a fraction of the cost directly. Marketing is fake. Shopping is taking forever.

Claim “fast and free shipping” on their website. Free is correct, fast isn’t. Ordered over 2 weeks ago and items still haven’t left China. Trying to email customer service gets a Message Undeliverable response so the only way to contact is through their website. Their website has also had a “Sale Ends Today” banner for at least 2 weeks now, which is very misleading!

I would avoid and am considering a chargeback on my credit card. Not worth your time or money.

Items are drop shipped from Beijing not located in Australia as their company states.
They're liars. I believe this is a company name in Australia but it's all sent out of China.
They say they tell people they send direct from their manufacturer but they don't. Nothing is stated on their website of that nature. They're taking advantage of people who are wanting to support aussie businesses.

I don’t know it, but I expect that this company has excellent and useful products. I will not find out how the products are even though I purchased two products from their website.

When the products were dispatched, I noticed that they were dispatched from China.

As an EU citizen with residence in Denmark packages from China are usually a bad solution due to the heavy import taxes and fees. Especially for smaller orders.

On their website the seller simply says: “ All orders are dispatched directly from our manufacturer”.

As a customer I can’t know who the seller’s manufacturer is nor where the manufacturer is located.

I have contacted the seller and explained that I will not accept the package when it arrives and asked the seller to handle the return when the package comes back to them.

The seller has informed me that their courier will not return the package to them and therefore I can accept the package and send it back myself or accept that I can’t get my money back.

All this could have been avoided if the seller was transparent about from which country the orders are being dispatched.

Update: This company has written on its website for several days now that “sale ends today”. Fake discount is just another reason to doubt the transparency of this company.