Lewis Routley was an absolute gem 💎 made me feel very at ease considering ive tried many times over the years to start life insurance but been too anxious. I now feel a big weight off of my should... Voir plus
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Lisez les avis des autres
I had a lovely conversation with Mike McCarthy, he was knowledgeable and friendly, and made the whole experience very easy. He gave me multiple quote options and talked me through what everything mean... Voir plus
L'entreprise a répondu
Spent a bit of time speaking with Mike McCarthy this morning who talked me through my choices and was very helpful when I was getting a bit confused as all this was brand new to me. He was very ea... Voir plus
L'entreprise a répondu
Opened a policy today had Thomas and he talked me through everything was so so so helpful and explained everything. Thankyou so much for making the process easy and stress free. Amazing customer servi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Coordonnées de contact
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Royaume-Uni
- hello@polly.co.uk
- polly.co.uk
4,8
Excellent
9 k avis
Demande des avis aux clients
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Great help!
I enquired through an Insta advert and under an hour later Mike McCarthy called me back - he was amazing, previously I have found life insurance so confusing but he made it so straightforward and the price was good and competitive too! Would recommend
24 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Sophie,
We are so glad Mike got back to you so quickly and made your cover straightforward and affordable! Thanks for the recommendation. Welcome to Polly!
Kind regards
The Polly team
Julian was very helpful and…
Julian was very helpful and understanding of my situation. Worked with my budget to find a suitable cover that was affordable but also puts my mind at rest that my youngest children are covered in the event of anything happening to me. Very happy so far with my experience of polly. Thanks again Julian.
22 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Sara,
Thank you for sharing your feedback. It is great to hear that Julian worked closely with your budget to find an affordable policy that meets your exact needs. Welcome to Polly!
Kind regards
The Polly team
Mike is so lovely and helpful
Mike is so lovely and helpful , helped us find the best plan for our new family nothing was too much would definitely reccomend and he is a attribute to this company.
21 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Keira,
Thank you for the great 5 star review! We are very happy to hear that Mike was so helpful and helped you find the most suitable cover, welcome to Polly!
Kind regards
The Polly team
Harassment calls after attempting to get a quote
I recently completed an online quote request with your company. However, instead of simply receiving the requested quote information, I have since been subjected to a significant number of unsolicited calls from your company.
Since 6 August, I have received 38 calls from numerous different numbers. I have blocked multiple numbers, yet the calls continue to come from different numbers. When I answer, there is often no one on the line, and when I return the calls, I am met with an automated message.
I consider the frequency and persistent nature of these calls to be harassment.
For reference, the numbers they have called me from include:
07441990376
07441941899
01172055276
01172055275
08083037141
08083037085
08083034637
07441941891
07441941890
01172056463
08083034644
07441990383
01172055279
08083034628
08083037084
08083034615
07441983413
08083034610
08083031341
08083031349
07441990382
08083034620
07458195002
08083037084
08083034615
08083031345
08083031344
01172055819
01179250555
Due to the amount of calls and the harassment of calling I have chosen to go elsewhere as will not be associated with a company like this.
6 août 2026
Avis spontané
Réponse de Polly.co.uk
Hello Katie,
We're sorry to hear that this process has left you feeling frustrated. Our intention when following up on a quote request is simply to offer support, as setting up life insurance can easily be put off, but it is never our goal to cause annoyance or feel overwhelming.
We take reports like this seriously and need to investigate the matter thoroughly. We will send an information request via Trustpilot so we can locate your details, look into the call records, and ensure your number is removed from our calling lists immediately.
Kind regards
The Polly team
Joseph was brilliant explaining…
Joseph was brilliant explaining everything to me and took his time with me. He never pushed me to take the policy . I definitely recommend this company
20 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Liz,
Thanks for the great review and the recommendation! We are delighted that Joseph was so helpful and. Welcome to Polly!
Kind regards
The Polly team
Scott was so helpful this morning
Scott was so helpful this morning he talked me through all of my medical and helped answer any questions I had. Thinking about life insurance isn’t nice but when you have children it is always a worry and Scott made me feel very reassured that Polly would be there to help every step of the way. Great customer service and processes.
20 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Rachael,
Thank you for the great feedback! We are happy to hear that Scott took the worry out of the process and answered all your questions. Welcome to Polly!
Kind regards
The Polly team
Very helpful and great customer service
Very helpful and great customer service
20 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Leona,
Thank you for the 5 stars, we really appreciate you taking the time! Welcome to Polly!
Kind regards
The Polly team
Thorough and clear information given.
Thorough and clear information given.
Thank you Emily for running through the various options.
19 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi there,
Thank you for the 5 star review! It's great to hear that Emily was so helpful, we really appreciate you taking the time to share your experience!
Kind regards
The Polly team
James took the time to go through…
James took the time to go through everything in detail and make sure everything was what we needed
18 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Kerry,
Thank you for the review! We are happy James took the extra time to go through everything in detail and make sure you got precisely what you needed.
Welcome to Polly!
Kind regards
The Polly team
I spoke with Mike McArthy
I spoke with Mike McArthy, he was so helpful and full of knowledge. Explained the app and how to access the welcome pack. Such a friendly member of staff and I will recommend the company to friends and family now.
Emma McGowan
19 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Emma,
Thank you for the review, Emma! It is great to hear Mike made things so clear and helped you get set up with the app and welcome pack. We really appreciate the recommendation!
Welcome to Polly!
Kind regards
The Polly team
Me and my partner had great service…
Me and my partner had a great service from Mike! He made the process super easy and explained everything very well for us, thankyou!
18 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Melissa,
Thank you for the review! We are delighted Mike made everything super easy and explained the details so well for you and your partner.
Welcome to Polly!
Kind regards
The Polly team
Spoke with Mike McCarthy
Spoke with Mike McCarthy, lovely bloke extremely helpful and made the whole process really simple!
19 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi there,
Thank you for taking the time to leave a review! It is great to hear that Mike provided such helpful customer service. Welcome to Polly!
Kind regards
The Polly team
Réponse de Polly.co.uk
Hi Zia,
Thank you for your 5 star review, we really appreciate it!
Kind regards
The Polly team
Jake was lovely
Jake was lovely. Reassuring and made the whole process stress free. Glad to know I am now leaving something for my children.
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Susanne,
Thank you so much for the 5 star review! We are very happy to hear Jake provided such lovely, reassuring support to help you secure that protection for your children. Welcome to Polly!
Kind regards
The Polly team
Umesh Parmar 5⭐️
I dealt with Umesh Parmar; this guy was fantastic. For discussing something that can be quite daunting and morbid he kept things light hearted and sincere. He was very informative, explained everything clearly, and just made the whole process really easy. Would definetly reccomend. Keep being awesome Umesh !
18 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Michaela,
Thank you so much for the recommendation! We are happy Umesh provided such informative and helpful support to make the whole process so easy. Welcome to Polly!
Kind regards
The Polly team
I dealt with Simon and he made it so…
I dealt with Simon and he made it so easy for me couldn't thank him enough
18 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Holly,
Thank you so much for the kind review! We are delighted Simon made setting up your cover so easy. Welcome to Polly!
Kind regards
The Polly team
Lewis was great
Lewis was great. Amazing energy, very knowledgeable. He was also very patient with my myriad of questions and gave me sufficient information about the policy. He was also very easy to talk to and broke down the insurance concepts in a very understandable way. I’d recommend him to anyone who is looking to get life insurance
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Oluwamiwunmi,
Thank you so much for the recommendation! We are thrilled to hear that Lewis brought such great energy to your call, answered all your questions and made everything easy to understand. Welcome to Polly!
Kind regards
The Polly team
Really helpful
Really helpful, set up through these guys years ago and got a call today to move to them. Always lovely customer service and definitely recommend.
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Lucy,
Thank you for the 5 stars! We are happy to know our team continues to deliver good customer service years down the line. Welcome to Polly!
Kind regards
The Polly team
Very happy with the service I received
I’d been meaning to start a life insurance cover for 2 years and today James Green talked me through my options and set it up quickly with no hassle or stress.He was very polite and friendly and explained my cover so that I fully understood everything.
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Joanne,
Thank you for the great feedback! We are really happy to hear James helped you get your cover sorted promptly and easily. Welcome to Polly!
Kind regards
The Polly team
James was really good with explaining…
James was really good with explaining everything no pressure sales and very easy to chat to. Excellent customer service I am very happy with the policy I've been given thanks James.
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi James,
Thank you so much for the feedback! We are happy to hear that James provided great customer service and helped you find a policy you are happy with. Welcome to Polly!
Kind regards
The Polly team
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