Lewis Routley was an absolute gem 💎 made me feel very at ease considering ive tried many times over the years to start life insurance but been too anxious. I now feel a big weight off of my should... Voir plus
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Martyn G was amazing! His customer services skills are fantastic. Singed up immediately after speaking to him. He adjusted the quote to fit our family perfectly to make sure my family would be protect... Voir plus
Spent a bit of time speaking with Mike McCarthy this morning who talked me through my choices and was very helpful when I was getting a bit confused as all this was brand new to me. He was very ea... Voir plus
L'entreprise a répondu
I had a lovely conversation with Mike McCarthy, he was knowledgeable and friendly, and made the whole experience very easy. He gave me multiple quote options and talked me through what everything mean... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Coordonnées de contact
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Royaume-Uni
- hello@polly.co.uk
- polly.co.uk
4,8
Excellent
9 k avis
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James was really good with explaining…
James was really good with explaining everything no pressure sales and very easy to chat to. Excellent customer service I am very happy with the policy I've been given thanks James.
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi James,
Thank you so much for the feedback! We are happy to hear that James provided great customer service and helped you find a policy you are happy with. Welcome to Polly!
Kind regards
The Polly team
Mike McCarthy was so friendly and made…
Mike McCarthy was so friendly and made joining, Polly so easy and straightforward & took his time to explain the different policies &options
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Amelia,
Thank you so much for sharing your experience! It is wonderful to hear how friendly Mike was and how he took the time to clearly talk you through all your options. Knowing you have chosen the right policy to protect your family brings such incredible peace of mind.
Welcome to Polly!
Lewis was extremely helpful and…
Lewis was extremely helpful and professional. Made me feel assured that my children will be ok if anything was to happen
17 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Jody,
Thank you so much for taking the time to share this! It is wonderful to hear how helpful and professional Lewis was in guiding you through your options. There is truly no better feeling than knowing your children are fully protected, and we are so glad he could bring you that complete peace of mind.
Welcome to Polly!
Réponse de Polly.co.uk
Hi Helen,
Thank you so much for your review! It is wonderful to hear how friendly and helpful Lewis was throughout the process. Knowing you have everything sorted and that your family's future is protected brings such a reassuring peace of mind to your daily life.
Welcome to Polly!
Had a really great guy called Thomas…
Had a really great guy called Thomas Way who helped me out with everything and set up my cover for me. He talked me through everything and gave some great advice! He was a really fantastic guy!
15 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Francesca,
Thank you so much for leaving such a lovely review! Thomas Way will be thrilled to hear how helpful and knowledgeable he was in guiding you through your options. Knowing your cover is properly sorted gives you that invaluable peace of mind that your loved ones are protected, no matter what.
Welcome to Polly!
Excellent team
Jonathan was excellent when getting us set up - a really smooth process, well explained, and a great value of product. Very impressed with Polly (and Tom) so far!
15 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Josh,
Thank you so much for taking the time to share this! We are so pleased to hear that Jonathan made the setup process seamless and clear. Nothing matters more than securing that essential peace of mind for your family, so knowing you felt well looked after means the world to us.
Welcome to Polly!
James was very lovely and made…
James was very lovely and made everything so easy
15 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Rebecca,
Thank you so much for your review! It is brilliant to hear how lovely James was and how easy he made the whole process for you. Getting your life insurance sorted brings such wonderful peace of mind, knowing your little ones and family are fully protected.
Welcome to Polly!
Persistent phone calls and abruptness
I spoke to Tom after I had registered interest online, he was very good in explaining how everything works etc. What I didn't appreciate was the bombardment of phonecalls 4/5 times per day from different numbers. I answered the phone to a mobile number and it was Tom again, I explained to him that I've just not had the chance to look into my current policy, he asked how much longer I would need and I said it's just not at the forefront at the moment. He was then very abrupt and hung up the phone. Considering this is supposed to be for parents who are busy the rudeness and the persistent phonecalls have put me off and I will not be taking out a policy with them.
14 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Hollie,
Thank you for taking the time to share your experience. We’re sorry to hear that, while you found Tom’s initial explanation helpful, the frequency of calls and the way your concerns were handled left you feeling frustrated and disappointed.
We take feedback like this very seriously, particularly around the frequency of contact and the service you received during your conversation. This is not the experience we want our customers to have.
We will be raising a formal complaint on your behalf so that your concerns can be fully investigated and reviewed. We’re sorry that this experience has led you to decide not to take out a policy with us.
The Polly Team
Lewis routley was absolutely fantastic
Lewis routley was absolutely fantastic! Really put me at ease and was extremely personable and helpful. I actually enjoyed speaking to him! Friendly, funny and so so helpful!!
14 août 2026
Avis spontané
Réponse de Polly.co.uk
We couldn't be happier to hear how much you enjoyed speaking with Lewis! He is fantastic at keeping things friendly, funny, and stress-free, turning what can be an overwhelming topic into a genuinely pleasant chat. Knowing your family is now protected gives you that well-deserved peace of mind, so you can tick life insurance firmly off your to-do list.
Welcome to Polly!
Linda Anstey
Linda Anstey at Polly has truly made the process of getting life insurance stress free. Always very polite and helpful. I have a young baby and she helped me from start to finish and done everything she possibly could to take stress off of me. 100% recommend. Polly are very lucky to have a member of the team like you.
14 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Indiana,
We are so touched by your lovely words! Having a young baby is such a busy time, so it is wonderful to hear how Linda went above and beyond to make the whole process completely stress-free for you. Securing life insurance is a massive win for your little one's future, and you can now relax with complete peace of mind.
Welcome to Polly!
Speaking with my handler Adam it was…
Speaking with my handler Adam it was really clear how this cover works and he was great at going through all the options with myself and the benefits for my family.
13 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Esther,
We are so glad to hear how brilliant Adam was at walking you through your options and explaining all the ways this cover protects your family. Taking care of life insurance is a massive task off your checklist, and we hope you can now relax with complete peace of mind. Thank you for sharing your experience, and welcome to Polly!
Very happy with the service very…
Very happy with the service very professional explained every step of my life insurance will definitely recommend this company
13 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Julia,
Thank you for leaving such a wonderful review! We are so glad our team could guide you through every step of your life insurance journey so clearly and professionally. Knowing you now have that invaluable peace of mind that your family is protected is what matters most to us.
Welcome to Polly!
Gary Roberts was incredibly helpful
Gary Roberts was incredibly helpful, clear and professional. Very happy with the service you provided. Will recommend.
13 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Victoria,
We are so pleased to hear how helpful, clear, and professional Gary was while getting your cover sorted. Taking that step to protect your family's future brings such incredible peace of mind, and we are thrilled we could make the whole experience so smooth for you. Thank you for the kind recommendation, and welcome to Polly!
Charlotte was very helpful and…
Charlotte was very helpful and understanding and made it very easy for me to navigate through my policy and help with any changes and questions I had
13 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Bianca,
Thank you so much for sharing your review! We are delighted to hear that Charlotte made navigating your policy so simple and answered all of your questions with such care. Please do not hesitate to reach out should you need any additional support!
The Polly Team
Réponse de Polly.co.uk
Hi Becky,
Thank you so much for the 5 star review, we really appreciate you taking the time to share your experience!
Kind regards
The TOM team
Easy to set up and great CS.
Insurance is such a thought to set up. I was recommended polly from a friend and fellow mum under 35. My advisor was an Adam Grinter. He was friendly,professional but kept it very light hearted and didn’t feel draining. I have just had a baby and had appointments etc but he was flexible and happy to call back at an agreed time which was much easier for myself. Fantastic customer service and met all my needs especially as I was budgeting due to maternity pay till Jan ‘27
6 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Lauren,
Congratulations on the new addition, and thank you for the great review! We are so glad Adam made the process flexible, lighthearted, and budget friendly for you. Welcome to Polly!
Kind regards
The Polly team
Great experience from the start..
I came across Polly while looking into life insurance, as I wanted to give myself some peace of mind for the future.
I made an initial enquiry and received a call to arrange a convenient time to discuss my options. When the day of the call came, I found Joseph to be incredibly friendly, approachable and easy to talk to. He made the whole process feel much less daunting and explained everything thoroughly and clearly.
All of my questions were answered, and Joseph was just so lovely to speak to. He genuinely cared about helping me find the right policy for me. He wasn’t pushy at all and simply wanted to make sure I was comfortable with my decision.
We found the right policy for me, and I couldn’t be happier! I now have the peace of mind I was looking for, at a reasonable cost.
Joseph is a genuinely caring and professional person, and I feel he deserves great praise for his fantastic customer service.
Thank you, Joseph, for all your help and for making the whole process so easy ☺️
12 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Hannah,
Thank you for taking the time to share your feedback. Seeking out cover for future peace of mind can feel daunting, so we are thrilled to hear how approachable and reassuring Joseph made the entire process. Helping you find the right policy at a reasonable cost is exactly what we strive for, and we are so glad Joseph provided that support. Welcome to Polly!
Kind regards
The Polly team
I found the customer service excellent
I found the customer service excellent, i felt no pressure to take out the policy, Lewis Routley communicated well, explaining different options and allowed me time to think about it. Lewis sent me information to read at my own leisure and then called me back at an agreed time to discuss it further. What i liked most about my polly insurance policy was that my policy not only covers life insurance and critical illness for myself but it also included my children for no extra cost! I would highly recommend others to explore Polly life insurance.
10 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Jenny,
Thank you for leaving us a review. Clear communication and thorough explanations are central to our service, so it is great to hear that Lewis outlined your options so well and respected your time to review everything. We are pleased he was able to help you set up a policy that covers both you and your children efficiently. Welcome to Polly!
Kind regards
The Polly team
Lewis was very nice guy explained…
Lewis was very nice guy explained everything well, easy to talk to, felt very relaxed talking about life cover with him, would recommend anyone looking to change or take out life insurance cover to speak with Lewis, he’s chatty, friendly and polite young man!
12 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Carla,
Thank you for the great recommendation! We are thrilled to hear that Lewis was so friendly and clear when helping you with your life cover. Welcome to Polly!
Kind regards
The Polly team
Jake Phillips - really helpful
Jake Phillips was really helpful. He helped me set up my policies a few years ago. He recently assisted me with cancelling my life policy (company is now supplying one) without trying to upsell me a policy I didn’t need. He increased by CIC and was thorough but quick and everything was sorted within 10min. Was a pleasure dealing with him.
11 août 2026
Avis spontané
Réponse de Polly.co.uk
Hi Sarah,
Thank you for leaving us a review. It is fantastic to hear that Jake provided such efficient service when updating your policies. Ensuring your cover fits your exact situation, while keeping the process prompt and thorough, is a top priority for our team. Welcome to Polly!
Kind regards
The Polly team
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