Polychannel Avis 76

Rang and spoke to Gillian. She gave some great advice and sent a sample next day. Went ahead and ordered and the items arrived next day. There was some slight damaged but Gillian sent an immediate replacement. Excellent service.

The service from Polychannel was excellent. I initially rang with a query and spoke to Gillian. from there on in Gillian was brilliant. I requested an early delivery which Gillian requested from the couriers and she rang me on the morning of delivery to say its on its way and when the order was delivered. Not only that the products looked brilliant- impressed our landscaper. Many thanks.

Great experience with Polychannel - thank you.
The service i received from Gillian was excellent from my initial enquiry to placing an order to updates on delivery.
Quick response times and great prices!
Thank you!

Really great service. I needed the product quickly and the went above and beyond to make it happen! Thank you

Great service and exceptional sales lady, couldn’t recommend enough

Excellent products excellent service
Thanks guys

Amazing customer service. Gillian was incredible throughout helping me design my acco drain pipe work fittings. Will definitely use again

We were looking for a 450mm inpsection chamber with a 225mm inlet and with absolutely no prior understanding of underground drainage, it was frustrating and stressful. We were pushed for time as the site was excavated and the forecast was for rain.

Ringing around different drainage suppliers, trying to explain what we needed to achieve for Yorkshire Water, and get help was like banging your head against the wall. All other suppliers expected us to give exact details of what was required, without any support or "expert advise" as they advertise.

Gillian was truly a rose amongst the thorns. In the very first call, Gillian's positive and reassuring tone took the edge off a stressful morning searching for inspection chambers. Gillian explained the regulations and options available to achieve our manhole move. Gillian answered every question, and there were many, with the same energetic and reassuring vibe.

Gillian went out of her way to help us find a solution for our manhole move within the limited timeframe we had.

Words are not enough to explain Gillian's caring and supporting nature.

PolyChannel have a gem!

Good products delivered on time. Recommended

Great service promptly delivered on time while very helpful over the phone.

Great product, great price fast delivery. Slight issue with items sent, but resolved very quickly, thanks.

Excellent help with my enquiry from Gillian

Excellent help when ordering from Gillian

Delivery very good first thing next day free because I spent over £75.00

The best Company I have delt with for years

Very prompt and professional service.
Will use Polychannel again.

Service was excellent. A very helpful and well informed conversation over the telephone resulted in a speedy quotation for two options. An order was placed and the goods arrived 3 days later. Perfect.

Brilliant service, very quick. I mucked up a bit, but I am getting old, but the customer customer service was excellent. Gillian phoned confirmed the order, rectified my mistakes and it was all done.
Fantastic service, thank you Gillian.

So having ordered from this company a second time after no problems a couple of years ago I found a small part of the channel to be missing, checked and checked again but definitely not there so I emailed and to my astonishment they showed me a photo with the missing part and basically accused me of lying. Not a happy bunny but I will make do without said part especially with such unhelpful customer service. I won’t buy from you again simple. Geordie

Good value, good quality drainage channels. Rapid delivery, and helpful friendly communication!

Gillian was first class very helpful ,the product was first class delivered on time , a nice experiance to find a traditional company working and backing up to delivery of item , even contacting me to see if i am happy thank you

Excellent service throughout, highly recommend. Next day delivery, and contacted me with updates on my order.

Excellent service with a quick turn around for an ongoing landscaping project. All staff at DFL are delighted with the quality! Will be ordering again 👍