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I love the selection of solar products they have. I had a fountain that I couldn't get electricity to and the pump I ordered was perfect! it was an excellent system with filtration and tubing and everything I needed for my fountain. The customer service is awesome and they guarantee their products. I look forward to doing business in the future!
I had a part that not working correctly and the team at Poposoap remedied the problem quickly and professionally. They meet and exceeded expectations
I ordered a proposoap on Amazon back in February. The pump all of a sudden quit working this month. I called the company and they said since I bought it through Amazon, I have to go through them to get a replacement. They also informed me that there is a one-year warranty on their product. Amazon told me that the window to replace was March 2026. I emailed Poposoap and explained the problem with Amazon and that I really didn’t feel that this small solar pump would set their company back very far and could they please do the right thing and send me a new one. They emailed me back and apologized for what happened with Amazon and I just received my new pump yesterday!!! If that’s not awesome Customer Service, I don’t know what is. I get the Amazon thing, but if there is a one-year warranty on this product, I felt I deserved a new one since it was under a year. I am very happy and I will continue to purchase things directly through Poposoap instead of Amazon.
Thank you all very much for helping me out!!!
Excellent customer relations. I had a problem with the product I ordered. They were quick to make it right.
This company offers excellent prices for their many products. They have a lot of videos from customers that offer tips on their pond and water feature setups.
Their customer service is top of the line, with quick replies and satisfactory results. I highly recommend them for your solar pond and water feature projects.
I purchased a 10W Poposoap Solar Fountain Pump Aug 2025.
June 2026 the pump burned up. I contacted their Customer Service June 23, 2026 and they apologized it stopped working, but assured me it was under warranty. I had to video why the pump wasn’t working. The next day they emailed me and said they were sending a new one that day. I received the new pump June 29. I installed it and it works beautifully! The birds are enjoying it again!!
Thank you Poposoap for resolving my problem and replacing it so quickly!! I definitely recommend your solar fountain pumps☺️
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