Customer services is the worst I have experienced which is a real shame as like the product. But I had a query on my order and tried to contact Potts Candles several times with no response. So then t... Voir plus
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Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by... Voir plus
Gorgeous! I got the standard pott, plus matches pott in speckle with orangery candle scent. Love the scent. I understand when people say they are expensive, but the pott's all individually thrown a... Voir plus
Love my refillable Potts, I have one of each size and a match pot as well! I have tried several of the scents over the last year, some definitely stronger than others, but Eden a definite favourite an... Voir plus
4,4
Excellent
266 avis
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A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Lack of communication
Lack of communication. I only got an acknowledgement of the order today (26) and placed the order on 22nd. That was because i put a complaint in.
I also ordered matchsticks and match pads on the same day and received them on the 25th??? Not impressed.
25 avril 2026
Avis spontané
Not happy with this Company.
I set up a subscription with Pott Candles but was disappointed with the candle burn so cancelled my subscription and asked for confirmation, several times. I have not had said confirmation and have since been sent and charged for another candle. So, no, I would not recommend Pott Candles.
16 avril 2026
I love everything about Pott…
I love everything about Pott Candles...they smell divine, burn beautifully and the service when purchasing is incredible.
I'll never buy candles from anywhere else 🌟🌟🌟🌟🌟
15 avril 2026
Fabulous products and exemplary…Blissful Products!
Fabulous products and exemplary customer service!
14 avril 2026
Love my pott candles have grande and…
Love my pott candles have grande and large. Gorgeous smelling and beautiful pottery pots.
13 avril 2026
Love the Eden scent and that the pot…
Love the Eden scent and that the pot can be refilled
9 avril 2026
Looked at these candles for ages and…
Looked at these candles for ages and finally took the plunge ! No regrets they are just fabulous , I now have a subscription:)
9 avril 2026
Great service as always
Great service as always. Plenty of information regarding order and time to change my subscription should I wish to. Items come very well packaged.
7 avril 2026
Love my monthly subscription
Love my monthly subscription
My friend gave me my first pot candle for Christmas
They smell amazing. Huge candle lover x
7 avril 2026
Keeps me in my candle habit and good for the planet!
My order was delivered within a few days and packaged beautifully. The email tips were friendly and helpful too! Thank you for creating less waste with the refill candle subscription. It keeps me in my candle habit and does good for the planet too! 😉
7 avril 2026
The pots are amazing but I bought…
The pots are amazing but I bought because I wanted the almond aroma and it didn’t smell of almonds. I’ll keep the pots as they are beautiful though
7 avril 2026
I have been trying to cancel my…
I have been trying to cancel my subscription have sent several emails with no response! Very unhappy with customer service
7 avril 2026
What a beauty
I received the order quickly. The pot, made by Steve Brown, is gorgeous.
8 avril 2026
Avis spontané
Beautiful Pott & gorgeous smelling…
Beautiful Pott & gorgeous smelling refills Almond & Violet. Making my whole house smell devine. Thank you
9 avril 2026
Avis spontané
Pott candles are lovely
Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by looks of a candle presentation but not smell. I treat myself to these lovely candles that do actually smell, the pot is very easy to clean. Love the little matches and match pot.
30 mars 2026
Great product Received my candle and it smells great
Received my candle and it smells great. Doesn’t burn down quickly like most other candles I have bought and smells great after cooking a meal
30 mars 2026
Stunning and hearty fragrance that just…
Stunning and hearty fragrance that just smelt like pure, pithy oranges - just a shame it burned down so quickly. The matches in the set were a little flimsy hence the 4 not 5 stars. But overall very happy
23 mars 2026
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