Customer services is the worst I have experienced which is a real shame as like the product. But I had a query on my order and tried to contact Potts Candles several times with no response. So then t... Voir plus
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Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by... Voir plus
Gorgeous! I got the standard pott, plus matches pott in speckle with orangery candle scent. Love the scent. I understand when people say they are expensive, but the pott's all individually thrown a... Voir plus
Love my refillable Potts, I have one of each size and a match pot as well! I have tried several of the scents over the last year, some definitely stronger than others, but Eden a definite favourite an... Voir plus
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A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Beautiful pots and candles smell lovely!
I adore my Pott Candles
I adore my Pott Candles. But these were for a gift and they were delayed … over a week late but only when I contacted Pott did I know there was a delay
Potts Candles
Absolutely gorgeous candle pots and candles which smell amazing. They are expensive but I still subscribed! 🥰
Love the candles
Love the candles. Had an issue with one which was dealt with quickly and easily and a replacement sent with no fuss.
Would recommend
Arrived quickly, exactly as described, very happy with the product and service
The violet candle is amazing
The violet candle is amazing. You can smell the scent before lighting it. It’s across between Parma violets, roses and freesias. Totally gorgeous
Great value for money
Scents are far stronger than other candles of a similar price.
Good customer service
After some slight disappointment with the product, Potts were quick to rectify and I will purchase again!
Lovely, valued product
Really efficient service, and lovely products. Most of the scents are absolutely lovely. The starter pack is very well made, and rather beautiful. The candle recipe is lovely, very little residue from the flame. All in all a lovely, valued product.
Excellent Customer Service!
I needed to contact Team Pott about one order and their response was speedy and super helpful. We love our candles. Much appreciated!
Beautiful pots either delicious…
Beautiful pots either delicious smelling candles. I’ve used the refills and it works so well.
Beautiful packaging and an exquisite…
Beautiful packaging and an exquisite scent, very happy with my first candle!
I have a rolling subscription and love…
I have a rolling subscription and love getting a new, unexpected, scent each month. The scents are intoxicating and fill the room, but are never overpowering.
The customer service is excellent
Great company all around
I’ve been a Pott customer from the very beginnings of the company. The diffusers and candles smell amazing and they are the only scented candles that don’t irritate my eyes. I love that their customer service has stayed as excellent and personal as when they first started.
Great Potts for life
I really like the ethos of buying a Pott to reuse and refill. They are well made and with several to choose from to match your decor. I recommend the starter pack, I chose Coastal and I love it. The seasonal choices of refills are great too. Fir at Christmas felt like having a real tree in the room. The scents are gorgeous but not overpowering. The parcels arrive very well packaged with quick delivery and communications. I bought more for gifts and other rooms at home.
Love the sustainability concept
Love the sustainability concept. Pots are beautifully made and the candles burn evenly and to the very bottom. I signed up for the subscription.
Love all my refillable Potts!
Love my refillable Potts, I have one of each size and a match pot as well! I have tried several of the scents over the last year, some definitely stronger than others, but Eden a definite favourite and I loved Fir for the winter. Not cheap but quality, and the whole concept of refill rather than another empty container is a total win.
Adore this concept and brand
I have several Potts in all the sizes and I adore them. Beautifully made that look lovely around the house. The Christmas scents - Noel and Fir are my absolute favourites, and Create has been a wonderful new addition to my favourite list too. Next up to try is Violet!
I’ve had to contact customer services on a couple of occasions to seek advice on candles that have burned unevenly. They have been responsive and helpful with their advice and I feel my issues were resolved well.
Gorgeous scents
Gorgeous scents. I use Eden for Spring and Fig for Autumn and then for Christmas I light the Fir candle. Love the refillable concept.
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