I always buy my clay from Potterycrafts, it arrives in good condition and is lovely to use. I also use a wide selection of glazes from here. I’ve had a couple of tight deadlines to meet recently and P... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Appalling customer services, sent order with wrong/missing items, very unapologetic lady, I explained I needed the missing items urgently, Pottercrafts sent the missing items the cheapest/longest way... Voir plus
Sadly having now read other reviews that have the same experience I doubt I will shop here again. Delivery times were shown at 3-5 working days. When I called on day 5 the person who answered the ca... Voir plus
L'entreprise a répondu
They were great in 2019 when we bought our kiln but now the kiln has its heating elements popping out and need replacement and we can’t reach anyone for 8 days - no response to emails and phone never... Voir plus
À propos de l'entreprise
- Magasin de poteries
- aussi dans
- Boutique de loisirs créatifs
- Fabricant de poteries
- Magasin d'articles de loisirs
- Magasin de matériel artistique
À propos de POTTERYCRAFTS
Écrit par l'entreprise
Potterycrafts are leading ceramics suppliers in the UK.
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
Coordonnées de contact
Campbell Road, ST4 4ET, Stoke-on-Trent, Royaume-Uni
- 01782 745000
- sales@potterycrafts.co.uk
- potterycrafts.co.uk
3,1
Moyen
161 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de POTTERYCRAFTS
Many thanks for your comments, we hope you enjoy your products.
Friendly and informative customer…
Friendly and informative customer service over the phone. Products were delivered on time and of high quality
5 avril 2023
Réponse de POTTERYCRAFTS
Many thanks for your kind words.
Easy ordering
Easy ordering, quick delivery and all very inexpensive. A wonder in the current climate! All in all a very customer friendly service.
3 mars 2023
Réponse de POTTERYCRAFTS
Many thanks for the lovely review, we hope you enjoy your products.
Extremely helpful staff
Extremely helpful staff. I placed an order for Parian slip on Monday and it arrived in time for my departure to Philadelphia on Saturday. Thank you.
13 février 2023
Réponse de POTTERYCRAFTS
Thank you for the review, we hope you enjoy creating with your Parian
Really fast delivery and the website is…
Really fast delivery and the website is easy to navigate
19 mars 2023
Réponse de POTTERYCRAFTS
Many thanks for your kind feedback,
Order delivered promptly and clay good…
Order delivered promptly and clay good quality. Thank you
1 janvier 2023
Réponse de POTTERYCRAFTS
Thank you enjoy your clay
Réponse de POTTERYCRAFTS
Many thanks enjoy your products
Réponse de POTTERYCRAFTS
Thank you for the kind review
Missing item
They did not include a brush in my £200+ order. £7.30 not including vat. I’ve emailed several times and been told that it will be “chased along urgently”. Three months later, still nothing. Not inclined to use them again.
19 octobre 2022
Avis spontané
Réponse de POTTERYCRAFTS
Hello Marcus - thank you for taking the time to leave a review.
Our apologies that the experience has not been what it should have been.
We have looked into your order. The reason the item was not shipped was that the brush was out of stock at the time of shipping. When a customer orders multiple items we will ship as many of the items as quickly as we can (rather than keep them waiting because of one item being unavailable).
We will process a refund as the item as the item has been order with our suppliers for some time now and we are not certain as to when stock will arrive.
Potterycrafts Team
I have returned the product to Pottery…
I have returned the product to Pottery Crafts Ltd .
Refund promised not in our bank a/c today and the funds were needed to purchase a new machine from an alternative company , this option is now lost !
12 janvier 2023
Avis spontané
Réponse de POTTERYCRAFTS
Hello Mark - thank you for your additional review.
Your refund was processed as promised and this was communicated to you.
It can take up to three (3) days to reach your bank account. This is how the card payment systems work. Unfortunately we do not control this.
Best wishes
Potterycrafts Team
Always a great place to find what I…
Always a great place to find what I want. All items arrived promptly and carefully packed. Excellent quality products.
17 novembre 2022
Réponse de POTTERYCRAFTS
Many thanks for your kind words, they are appreciated
Réponse de POTTERYCRAFTS
Many thanks for the review. Enjoy your clay
Réponse de POTTERYCRAFTS
many thanks, enjoy your products.
Totally brilliant service thank you 😊
Brilliant from the lady who took my order over the phone to the very polite helpful man who delivered the wheel and clay into my garage .
20 décembre 2022
Réponse de POTTERYCRAFTS
Many thanks for your kind review we hope you enjoy creating with your new wheel.
potterycrafts to…efficient and considerate
Contact was made by potterycrafts to offer delivery date, helpful and curtious. Delivery was prompt and efficient. Long standing company with a good reputation
21 décembre 2022
Réponse de POTTERYCRAFTS
Many thanks for your kind review
Staff at pottery crafts couldn't have…
Staff at pottery crafts couldn't have been more helpful. They cut a kiln shelf down to the exact size. Thank you!
19 décembre 2022
Réponse de POTTERYCRAFTS
Many thanks for your kind words, we are happy to help.
Very well made kiln shelf and the…
Very well made kiln shelf and the delivery was great. Thank you very much.
15 décembre 2022
Réponse de POTTERYCRAFTS
Many thanks for your kind words enjoy your products.
Everything was so easy to do
Everything was so easy to do , right from ordering on line , and how much the delivery charge was , texts all the way from the company and courier, arrived on time in a well packed box , absolutely brilliant, this as is my second order from this company , and would not go anywhere else. If you want quality products, and timely deliveries this is for you
15 décembre 2022
Réponse de POTTERYCRAFTS
Thank you for your kind words, enjoy your products.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.