I always buy my clay from Potterycrafts, it arrives in good condition and is lovely to use. I also use a wide selection of glazes from here. I’ve had a couple of tight deadlines to meet recently and P... Voir plus
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Appalling customer services, sent order with wrong/missing items, very unapologetic lady, I explained I needed the missing items urgently, Pottercrafts sent the missing items the cheapest/longest way... Voir plus
Sadly having now read other reviews that have the same experience I doubt I will shop here again. Delivery times were shown at 3-5 working days. When I called on day 5 the person who answered the ca... Voir plus
L'entreprise a répondu
They were great in 2019 when we bought our kiln but now the kiln has its heating elements popping out and need replacement and we can’t reach anyone for 8 days - no response to emails and phone never... Voir plus
À propos de l'entreprise
- Magasin de poteries
- aussi dans
- Boutique de loisirs créatifs
- Fabricant de poteries
- Magasin d'articles de loisirs
- Magasin de matériel artistique
À propos de POTTERYCRAFTS
Écrit par l'entreprise
Potterycrafts are leading ceramics suppliers in the UK.
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
Coordonnées de contact
Campbell Road, ST4 4ET, Stoke-on-Trent, Royaume-Uni
- 01782 745000
- sales@potterycrafts.co.uk
- potterycrafts.co.uk
3,1
Moyen
161 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have requested a refund but no…
I have requested a refund but no response as to how long it will take and where to get it
17 mai 2023
Avis spontané
Réponse de POTTERYCRAFTS
Hello - could you send an email to sales@potterycrafts.co.uk with your order number or account number or your name. I can then check your order to see what has happened and rectify any issues that remain outstanding. Thanks, Potterycrafts Team
Really helpful friendly staff!
30 avril 2023
Réponse de POTTERYCRAFTS
many thanks for the kind words we look forward to you shopping with you again soon.
Réponse de POTTERYCRAFTS
Many thanks for the kind review, we hope you enjoy working with your products.
Helpful staff and speedy delivery
1 février 2023
Réponse de POTTERYCRAFTS
Many thanks for your kind review
Lovely smooth mould’s exactly as…
Lovely smooth mould’s exactly as described, can’t wait to use!!!
27 avril 2023
Réponse de POTTERYCRAFTS
We are glad you are happy with your moulds. Thank you for your review.
Delivery items prompt and professional…
Delivery items prompt and professional no gripes....
11 avril 2023
Réponse de POTTERYCRAFTS
thank you for your review.
Excellent staff
Excellent staff
Great to be able to park close by
Excellent explanation of how to use materials
25 avril 2023
Réponse de POTTERYCRAFTS
So pleased we were able to help, hope to welcome you back soon.
Unfortunately two bags of clay
Unfortunately two bags of clay, arrived together, one day later than rest of order. This was due to it having to be repacked by DHL.
23 mars 2023
Réponse de POTTERYCRAFTS
We are sorry you had a poor experience with our delivery partners. We will pass this feedback onto them.
Réponse de POTTERYCRAFTS
Really pleased you are enjoying your clay.
Réponse de POTTERYCRAFTS
Many thanks For your review.
Service excellent
Service excellent, and Goods arrived in good time - quality and condition perfect /............ I'm happy to use your company at any time with confidence !!!
20 avril 2023
Réponse de POTTERYCRAFTS
Many thanks for the Kind review.
Delivery was in good time
Delivery was in good time, the item well packed and is excellent quality
20 mars 2023
Réponse de POTTERYCRAFTS
Many thanks, enjoy your products
Quick and accurate glaze delivery
The glazes arrived very quickly and were exactly as ordered.
10 avril 2023
Réponse de POTTERYCRAFTS
Many thanks. Hope you enjoy working with the glazes
Réponse de POTTERYCRAFTS
Many thanks for your kind words
Réponse de POTTERYCRAFTS
Many thanks for your kind review.
Réponse de POTTERYCRAFTS
Many thanks, Hope you enjoy working with your products.
5 star service
You had the glazes I needed and they were delivered in good time with good communication on delivery status
17 avril 2023
Réponse de POTTERYCRAFTS
Many thanks, enjoy the glazes
Products for sale that are out of…
Products for sale that are out of stock. Items ordered not dispatched for 2 weeks and then took ages to be delivered. Terrible customer service
18 avril 2023
Réponse de POTTERYCRAFTS
Dear Laura. we are very sorry you have not had a good experience. We will look into what went wrong and do our best to make improvements.
The plastic container for resin aren’t…
The plastic container for resin aren’t as good as the metal tins .
Resin is discolouring and the smell comes through the plastic .
Everything went up in price but you don’t have a shop in Google St .
Otherwise everything is fine .
31 mars 2023
Réponse de POTTERYCRAFTS
Dear Christopher, many thanks for the feedback on the resin packaging, we will pass this onto the supplier, pricing increases have been inevitable in the current economic situation but we have done our best to keep these increases to a minimum.
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