Réponse de Precise Drainage Solutions

26 sept. 2026

Dear Elizabeth,

Clear communication and efficient service are both extremely important to us, so we are delighted to know that these stood out during your experience with PDS. We understand that drainage problems can be stressful and disruptive, which is why our team aims to keep customers properly informed and complete the required work as efficiently as possible.

It is equally pleasing to hear that you considered the call-out charge and the cost of the initial 30 minutes of work to be fair. We always aim to provide transparent pricing and good value alongside a professional and dependable service.

Thank you very much for choosing PDS and for taking the time to share your positive feedback. Your comments are sincerely appreciated by our entire team. Should you require any further drainage assistance, inspections or repairs in the future, we will always be happy to help.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

25 sept. 2026

Dear Carole,

Thank you very much for taking the time to leave us such a lovely review.
We are really pleased to hear that you were satisfied with the work completed and that our team carried everything out in a professional, friendly and competent manner. We always aim to ensure our customers feel informed throughout the process, so it is great to know the technical aspects were clearly explained as the work progressed.
Your kind feedback means a great deal to everyone at PDS, and we truly appreciate you choosing us to carry out the work.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

24 sept. 2026

Dear Peter,

Thank you so much for taking the time to leave us such a lovely review.

We are really pleased to hear that we were able to help quickly, especially after you returned from holiday to such a stressful situation with the outside drain completely blocked and the toilet unable to be used. We understand how disruptive and unpleasant drainage issues can be, particularly when they affect essential facilities, so it is great to know our team could arrange attendance as quickly as possible.

We are also delighted to hear your kind comments about Ethan. He will be very pleased to know that you found him brilliant and that he completed the work expertly. We always aim to provide a prompt, professional and reassuring service, and it is fantastic to hear that this came across during your experience.

Thank you again for choosing PDS and for sharing your feedback. We really appreciate your recommendation and would be more than happy to assist again should you ever need us in the future.

Customer Care
PDS

Réponse de Precise Drainage Solutions

23 sept. 2026

Dear Nailsea,

Thank you very much for taking the time to leave us such a positive review.

We are really pleased to hear that you were happy with how quickly we were able to attend and carry out the survey, as well as the communication you received throughout. At PDS, we always aim to respond promptly and keep our customers updated clearly from the first point of contact through to completion, so it is great to know this came across in your experience.

Your feedback is very much appreciated by the whole team, and we are glad we could assist you efficiently and professionally.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

23 sept. 2026

Dear Wendy,

Thank you very much for taking the time to leave such a detailed and kind review.

We are really pleased to hear that Ethan was able to identify both blockages and get them cleared before they had the chance to cause further damage. It is also great to know that he explained everything clearly, showed you the CCTV footage before and after the repair works, and left everything clean and tidy once the job was complete.

We will make sure your lovely comments are passed on to Ethan, especially regarding him going above and beyond by helping with the pipe under the sink. We really appreciate your feedback and are glad we could get everything resolved for you.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

23 sept. 2026

Dear Gavin,

Thank you very much for taking the time to leave such a kind and detailed review.
We are really pleased to hear that our team responded quickly after your website enquiry and that the engineer who attended was polite, courteous and committed to getting the job completed properly. Drainage works can sometimes become more challenging once the issue is fully exposed, so it is great to know that you appreciated the effort made to continue working into the night and complete the job as promised.
We always aim to be fair, transparent and reliable with our customers, so your comments regarding the price remaining the same and the work being completed with care mean a great deal to us.
Thank you again for choosing PDS. We truly appreciate your feedback and would be more than happy to assist you again in the future should you ever need us.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

22 sept. 2026

Dear Nathan,

Thank you very much for taking the time to leave us such a lovely review, Mr Smallcombe.
We are really pleased to hear that you felt communication was good from the very first call, as this is something we work hard to maintain throughout every job. Drainage issues can be stressful and inconvenient, so it is important to us that our customers are kept informed, understand what is happening, and feel confident in the advice being given.
It is also great to know that our engineer was friendly, helpful, and clear when explaining the issue and the likely causes. We always aim to provide a professional service while making sure everything is explained in a straightforward way.
Thank you again for choosing PDS and for sharing your experience. We truly appreciate your feedback.

Customer Care
PDS

Réponse de Precise Drainage Solutions

22 sept. 2026

Dear Jess,

Thank you so much for taking the time to leave such a fantastic review.

We are really pleased to hear that Matt was able to attend, clear and clean the drain quickly, and provide a professional service throughout. It is great to know that his approach left such a positive impression, and we will be sure to pass your kind words on to him.

We also appreciate your understanding regarding the camera issue. These things can occasionally happen, but we are glad that Matt was able to get a return visit arranged promptly so the drainage system can be inspected further and a clear plan can be put in place.

Thank you again for recommending us and for choosing PDS. We would be more than happy to help again in the future should you ever need us.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

21 sept. 2026

Dear Thomas,

Thank you very much for taking the time to leave us such a kind review.
We are really pleased to hear that George in the office was helpful and that we were able to arrange a same-day attendance to get your drains cleared. We always aim to respond as quickly as possible, especially when drainage issues can cause such inconvenience and disruption.
It is great to know that the service you received was efficient from the initial contact through to the engineer attending and resolving the issue. Your feedback is very much appreciated and will be passed on to George and the wider team.
Thank you again for choosing PDS, and please do not hesitate to contact us if you ever need any further assistance in the future.

Customer Care
PDS

Réponse de Precise Drainage Solutions

16 sept. 2026

Dear Eryn,

It is wonderful to hear that you found PDS quick and easy to work with. We understand how important clear and reliable communication is, so we are delighted that you felt well informed throughout the process. Thank you very much for taking the time to share your experience, for recommending our company and for saying that you would happily use our services again. Your support is genuinely appreciated by our entire team, and we would be more than happy to assist you with any future drainage requirements.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

10 sept. 2026

Dear Kelly,

Thank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with both the communication and service you received from our team. Providing clear updates, professional assistance and a reliable service throughout every stage of the job is extremely important to us.

Your kind feedback is greatly appreciated and will be shared with the entire team. Thank you for choosing PDS for your drainage requirements. Should you ever require our assistance again in the future, please do not hesitate to contact us—we will always be happy to help.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

9 sept. 2026

Dear Ms Hugill,

Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that Dale was professional, friendly and thorough throughout his visit. Taking the time to investigate drainage problems carefully is extremely important, as it allows us to identify the cause accurately and provide our customers with clear, reliable advice. We will be sure to pass your kind feedback on to Dale, as we know he will greatly appreciate it. Thank you again for choosing PDS and placing your trust in our team. Should you ever require any further drainage assistance, we will always be happy to help.

Customer Care
PDS

Réponse de Precise Drainage Solutions

9 sept. 2026

Dear Anita,

Thank you for taking the time to share your honest feedback following Samuel’s visit to assess the requirements for a new soakaway. We are pleased to hear that his experience and knowledge were clear during the appointment and that, overall, you had a positive experience with PDS.

We are sorry, however, that the communication between Samuel’s on-site advice and the information provided by our office did not feel completely clear. We understand how important it is for the recommendations, proposed works and quotation to be explained consistently, especially when considering a drainage installation such as a soakaway. We would be more than happy to review the details of the survey with Samuel and answer any outstanding questions you may still have.

Please feel free to contact our customer care team directly, and we will ensure that everything is clarified before you make any decisions regarding the recommended work. Your feedback is genuinely appreciated and will help us improve the way information is communicated between our engineers, office team and customers.

Customer Care
PDS

Réponse de Precise Drainage Solutions

8 sept. 2026

Dear Antony,

We’re delighted to hear that Matt provided such a prompt and efficient service. We understand how disruptive drainage problems can be, so it is wonderful to know that he quickly diagnosed the issue, resolved the immediate problem and got everything back up and running for you without delay.

Thank you for choosing PDS and for taking the time to share your positive experience. We will be sure to pass your kind comments on to Matt, who will be very pleased to receive them. Should you require any further drainage assistance in the future, our friendly team will always be happy to help.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

4 sept. 2026

Dear Peter,

Thank you for taking the time to leave your feedback. We are genuinely sorry to read about your experience with PDS and completely understand why you were left frustrated and disappointed with the way your booking was handled.

From what you have described, the level of communication you received fell below the standard we expect from our team. Once your appointment had been accepted, the fact that your address was outside of our service area should have been identified immediately. You should certainly not have been left waiting throughout the day expecting an engineer to attend, particularly after you had contacted our office that morning for an update.

We also appreciate your comments regarding the confirmation email and the information provided about receiving the attending engineer’s details. Our usual procedure is to provide customers with their engineer’s details and for the engineer to make contact regarding their estimated arrival time. In this instance, however, the booking itself should not have progressed to that stage if we were unable to provide coverage in your area.

We accept that an error was made when the original booking was taken by a newer member of the team, but we also recognise that this should have been picked up much sooner during the subsequent communication with our office. We are reviewing this internally so that our team are clearer on the areas we currently service and so that customers are not inconvenienced in the same way in future.

We are particularly sorry that you set aside your time and waited for an engineer who ultimately could not attend. We fully appreciate that customers contacting a drainage company are often dealing with an issue that needs prompt attention, and losing valuable time as a result of an administrative error is understandably frustrating.

Although we did not have the opportunity to demonstrate the standard of workmanship and drainage service that we pride ourselves on, we acknowledge that the customer experience begins from the very first telephone call, and on this occasion we did not provide the level of organisation or communication that we expect from ourselves.

Thank you again for bringing this to our attention. Feedback such as yours is important because it allows us to identify where our procedures need to be improved. Please accept our sincere apologies for the inconvenience, wasted time and frustration caused.

Customer Care
PDS

Réponse de Precise Drainage Solutions

3 sept. 2026

Dear Alex,

Thank you very much for taking the time to leave PDS such a positive review. We are delighted to hear that you were pleased with how promptly our team responded and, importantly, that you felt the work carried out was exactly what was required.

At PDS, we believe in providing our customers with clear, straightforward and professional advice. We will never recommend unnecessary work, and our engineers always aim to identify the issue accurately, explain what is required and complete the appropriate work as efficiently as possible. It is therefore particularly rewarding to hear that this came across during your experience with us.

Thank you again for choosing PDS and for sharing your feedback. Your recommendation and support are genuinely appreciated by our entire team. Should you ever require any drainage assistance again in the future, we will be more than happy to help.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

1 sept. 2026

Dear Anne,

Thank you so much for taking the time to leave us such a fantastic review. We are absolutely delighted to hear about your experience with Dale and the team at PDS.

We completely understand how stressful and worrying a drainage problem can be, particularly when it happens unexpectedly, so it is wonderful to hear that Dale was able to provide some reassurance and help keep you calm while he investigated the issue. We always want our engineers to take the time to explain what they are doing, what they have discovered and what is required to resolve the problem, so it is great to know that Dale kept you fully informed throughout the visit.

We are also extremely pleased to hear that you were happy with the quality of the repair work completed. Dale takes a great deal of pride in his work, and we will make sure your kind comments and praise are passed directly on to him.

Your feedback and recommendation genuinely mean a great deal to everyone here at PDS. Thank you again for choosing us and for placing your trust in our team. Should you ever require any drainage assistance in the future, we will always be more than happy to help.

Warmest regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

28 août 2026

Dear Mr Govier,

What fantastic feedback to receive – thank you very much for taking the time to share your experience with PDS.

We are so pleased to hear that Joshua provided you with an excellent service and was able to get your drain fixed within just 30 minutes. When dealing with a drainage problem, we understand how important it is to identify the issue quickly and get everything back up and running with as little disruption as possible.

It is also brilliant to hear that you found Joshua to be so polite throughout his visit. Our engineers take great pride not only in the quality of their work, but also in providing a friendly, professional and respectful service in every customer's home or business. We will certainly make sure Joshua receives your kind comments and knows that his work was appreciated.

Thank you again for choosing PDS and for describing the work as a "top job". Your recommendation and support genuinely mean a great deal to our whole team. Should you ever experience another drainage problem or require any further drainage work in the future, we will be more than happy to assist.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

27 août 2026

Dear Becky,

We really appreciate you taking the time to provide such detailed and balanced feedback about your experience with PDS. Reviews like yours are extremely valuable to us, as they allow us to recognise where we are delivering the level of service our customers expect, while also highlighting areas where we need to improve.

We are very pleased to hear that you were happy with the standard of the plumbing work carried out and that our technician was professional, knowledgeable and able to resolve the issue to a high standard. It is also encouraging to know that your interactions with our office team were polite and courteous, and we will make sure your positive comments are shared with the team.

At the same time, we are genuinely sorry that the communication and scheduling leading up to the repair did not meet the same standard. We completely understand how frustrating it can be when there are delays or gaps in communication, particularly when you are waiting for confirmation regarding work at your property. While circumstances can occasionally affect our scheduling, we recognise that keeping our customers properly informed throughout the process is extremely important.

Your comments regarding our administrative and scheduling processes have been taken on board and will help us continue improving the way we communicate updates, manage appointments and keep customers informed when timings change. Our aim is for the entire customer journey, from the initial booking through to completion of the work, to reflect the same high standard as the workmanship our engineers provide.

Thank you again for acknowledging the quality of our work and the professionalism of our team despite the difficulties you experienced with the scheduling process. We particularly appreciate that you would consider using PDS again, and should you require our services in the future, we hope we have the opportunity to provide you with a much smoother experience from beginning to end.

Kind regards,
Customer Care
PDS

Réponse de Precise Drainage Solutions

28 août 2026

Dear Megan,

Thank you for taking the time to provide such detailed feedback. We are genuinely disappointed to read that, despite the considerable communication and work undertaken throughout this matter, you have been left dissatisfied with your overall experience with PDS.

We take comments of this nature extremely seriously. We recognise that there were aspects of the communication and administration surrounding your appointments that caused frustration, and we apologise that your experience in these areas did not meet the standard we aim to provide.

We would, however, like to clarify that some of the points and conclusions contained within this review do not fully reflect our understanding of the circumstances or the extensive discussions that subsequently took place. In particular, where the cause of damage, drainage issues or sewage ingress is concerned, we do not believe it would be appropriate to make assumptions regarding responsibility through a public review platform where the circumstances may be more complex.

Following your concerns, PDS remained engaged with you, returned to the property, investigated the matters raised and undertook actions intended to address the outstanding concerns. We also maintained communication in an effort to reach an amicable conclusion. A goodwill payment was ultimately agreed and accepted, and, as you have confirmed, the applicable 10-year guarantee for the qualifying remedial works remains in place.

We are sorry that you felt the removal of resin and protection of the surrounding property fell below expectations. Care of a customer's property is extremely important to us, and feedback regarding workmanship, preparation and site protection is taken seriously and reviewed internally with the relevant members of our team.

With regard to the request for a review, our intention when asking customers for feedback is simply to understand their experience and allow them to provide their genuine opinion. We would never expect a customer to leave a positive review where they did not feel one was warranted.

While we appreciate that your confidence in PDS was affected by your experience, we are pleased that dialogue remained open long enough for the matter to reach a conclusion. We will use the concerns you have raised as an opportunity to review our internal communication, scheduling, quality-control and customer-care procedures so that lessons can be taken forward.

We sincerely regret that your experience did not reflect the high standards we work hard to provide to our customers, and we wish you all the very best moving forward.

Kind regards,
Customer Care
PDS