I have been really impressed with PDS. After one phone call to explain the problem I was having with the downstairs toilet drainage they came out the next day. Put a camera down the drain to see what... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
PDS particularly Ethan did a fantastic job. From the moment I reported the problem they responded within two hours. Identified the problem and immediately gave the reassurance it could be fix. He a... Voir plus
If i could give 1 million⭐️⭐️⭐️⭐️⭐️I would, we had an amazing experience with PDS. Fixed our blocked drain. Arrived on time, upfront and honest costing with no hidden fees. Fantastic service, Jamie wa... Voir plus
L'entreprise a répondu
Thank you very much for your very prompt and efficient service - We must give a very special mention to thank Josh, who surveyed and cleaned our drains with always a smile. He is a great representati... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Precise Drainage Solutions
Écrit par l'entreprise
About us
Welcome to PDS Proudly Rated Among the Top 10 Best Drainage Companies in the UK! At PDS, we’re dedicated to providing exceptional drainage solutions with a focus on quality, efficiency, and customer satisfaction. With our expert team and decades combined experience.From rapid emergency response to long-term drainage maintenance, we handle every job with the utmost professionalism and care. Our commitment to excellence is reflected in our outstanding reviews, and we’re proud to offer industry-leading services backed by a 10-year guarantee. When you choose PDS, you’re choosing fast, reliable, and trusted expertise. Book a service SERVICES CHECKATRADE 500 + CUSTOMERS ON BARK MEMBERS OF THE N.A.D.C
Some Services We Offer But Not Limited Too..
Écrit par l'entreprise
- Professional Fully Insured & Accredited Engineers!
- Drain Unblocking - Emergency Drainage Callouts - High-Pressure Water Jetting - CCTV Drain Surveys & Inspections -Drain repairs - Drain relining (no-dig drain repairs) - Root Removal - Drain Cleaning & Maintenance - Drain Descaling - Soak- away installation & Repairs - Gully & Channel Drain Cleaning - Manhole Inspections, Repairs & Replacements - Excavation & Drain Replacement - Pipework Installation (new drainage pipe installs) - Commercial Drainage Services (sites, warehouses, restaurants, offices) - Residential Drainage Services (homes, flats, landlords, housing) - Planned Maintenance Contracts For Commercial Clients - Odour Investigations & Drainage Fault Finding
- We're Fully Committed to Our Customers
- We have a longstanding commitment to treat all our past and new customers with the same professional care, both residential and commercial sectors.
Remedial Works Come With a 10 - Year Guaranteed
10 Year Guarantee On Repairs & Installations
Why Choose PDS?
At PDS, we take pride in delivering reliable, high-quality drainage solutions for both residential and commercial properties. Our experienced team goes above and beyond to ensure every job is completed to the highest standard — with safety, efficiency, and customer satisfaction at the heart of everything we do.
We believe in the quality of our workmanship, which is why remedial works come with a 10-year guarantee. This means you can have complete confidence that your drainage system will stand the test of time. (Terms and conditions may apply to certain types of work.)
When you choose PDS, you’re choosing a company that puts customers first, provides honest advice, and delivers dependable results — every time.
Coordonnées de contact
Gatcombe House, Copnor Rd, Hilsea , PO3 5EJ, Portsmouth , Royaume-Uni
- 0333 577 0521
- info@precisedrainage.uk
- precisedrainage.uk
YOUR SATISFACTION IS OUR GUARANTEE!
4,7
Excellent
731 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Soak away quote
Samuel came to provide a quote for a soak away and was clearly experienced. I found the translation between his advice and recommendation to the back office a little odd and still have some unanswered questions. However, overall, a good experience.
7 septembre 2026
Réponse de Precise Drainage Solutions
Dear Anita,
Thank you for taking the time to share your honest feedback following Samuel’s visit to assess the requirements for a new soakaway. We are pleased to hear that his experience and knowledge were clear during the appointment and that, overall, you had a positive experience with PDS.
We are sorry, however, that the communication between Samuel’s on-site advice and the information provided by our office did not feel completely clear. We understand how important it is for the recommendations, proposed works and quotation to be explained consistently, especially when considering a drainage installation such as a soakaway. We would be more than happy to review the details of the survey with Samuel and answer any outstanding questions you may still have.
Please feel free to contact our customer care team directly, and we will ensure that everything is clarified before you make any decisions regarding the recommended work. Your feedback is genuinely appreciated and will help us improve the way information is communicated between our engineers, office team and customers.
Customer Care
PDS
Fast response, efficient resolution
Fast response, Matt was ready to get the work done and quick to diagnose the issue, resolve the immediate problem for us and get us up and running again.
7 septembre 2026
Réponse de Precise Drainage Solutions
Dear Antony,
We’re delighted to hear that Matt provided such a prompt and efficient service. We understand how disruptive drainage problems can be, so it is wonderful to know that he quickly diagnosed the issue, resolved the immediate problem and got everything back up and running for you without delay.
Thank you for choosing PDS and for taking the time to share your positive experience. We will be sure to pass your kind comments on to Matt, who will be very pleased to receive them. Should you require any further drainage assistance in the future, our friendly team will always be happy to help.
Kind regards,
Customer Care
PDS
What rubbish!
This company needs to be better organised, and to alter their website. Can’t comment on their workmanship as no one arrived. About 9.30 am booked an engineer to attend the next day, told I would get a confirmatory email. Nothing had arrived by about 4.30, so phoned them, and it finally got sent. This email said the next morning I would get a text with “the name of the attending engineer, their vehicle registration and their contact number”. Looked good, except next morning by about 9.45, no text. Phoned them up and spoke to ‘the manager’ who apologised and said the engineer would call me about 30 min before arriving. Then about 2.30 pm, ‘the manager’ again called to say very sorry, we don’t actually cover your area, a new member of staff made a mistake. Which of course the manager didn’t pick up on despite my earlier phone call, so waited all day and still need a drainage engineer. What rubbish!
3 septembre 2026
Avis spontané
Réponse de Precise Drainage Solutions
Dear Peter,
Thank you for taking the time to leave your feedback. We are genuinely sorry to read about your experience with PDS and completely understand why you were left frustrated and disappointed with the way your booking was handled.
From what you have described, the level of communication you received fell below the standard we expect from our team. Once your appointment had been accepted, the fact that your address was outside of our service area should have been identified immediately. You should certainly not have been left waiting throughout the day expecting an engineer to attend, particularly after you had contacted our office that morning for an update.
We also appreciate your comments regarding the confirmation email and the information provided about receiving the attending engineer’s details. Our usual procedure is to provide customers with their engineer’s details and for the engineer to make contact regarding their estimated arrival time. In this instance, however, the booking itself should not have progressed to that stage if we were unable to provide coverage in your area.
We accept that an error was made when the original booking was taken by a newer member of the team, but we also recognise that this should have been picked up much sooner during the subsequent communication with our office. We are reviewing this internally so that our team are clearer on the areas we currently service and so that customers are not inconvenienced in the same way in future.
We are particularly sorry that you set aside your time and waited for an engineer who ultimately could not attend. We fully appreciate that customers contacting a drainage company are often dealing with an issue that needs prompt attention, and losing valuable time as a result of an administrative error is understandably frustrating.
Although we did not have the opportunity to demonstrate the standard of workmanship and drainage service that we pride ourselves on, we acknowledge that the customer experience begins from the very first telephone call, and on this occasion we did not provide the level of organisation or communication that we expect from ourselves.
Thank you again for bringing this to our attention. Feedback such as yours is important because it allows us to identify where our procedures need to be improved. Please accept our sincere apologies for the inconvenience, wasted time and frustration caused.
Customer Care
PDS
Extremely prompt
Extremely prompt. Only did what was required and didn't gild the lily!
2 septembre 2026
Réponse de Precise Drainage Solutions
Dear Alex,
Thank you very much for taking the time to leave PDS such a positive review. We are delighted to hear that you were pleased with how promptly our team responded and, importantly, that you felt the work carried out was exactly what was required.
At PDS, we believe in providing our customers with clear, straightforward and professional advice. We will never recommend unnecessary work, and our engineers always aim to identify the issue accurately, explain what is required and complete the appropriate work as efficiently as possible. It is therefore particularly rewarding to hear that this came across during your experience with us.
Thank you again for choosing PDS and for sharing your feedback. Your recommendation and support are genuinely appreciated by our entire team. Should you ever require any drainage assistance again in the future, we will be more than happy to help.
Kind regards,
Customer Care
PDS
Absolutely amazing
Dale was absolutely amazing. Very calming in my moment of panic. Explained what he was doing and what he had found. Repair work was excellent. I can’t praise Dale and the company enough.
27 août 2026
Réponse de Precise Drainage Solutions
Dear Anne,
Thank you so much for taking the time to leave us such a fantastic review. We are absolutely delighted to hear about your experience with Dale and the team at PDS.
We completely understand how stressful and worrying a drainage problem can be, particularly when it happens unexpectedly, so it is wonderful to hear that Dale was able to provide some reassurance and help keep you calm while he investigated the issue. We always want our engineers to take the time to explain what they are doing, what they have discovered and what is required to resolve the problem, so it is great to know that Dale kept you fully informed throughout the visit.
We are also extremely pleased to hear that you were happy with the quality of the repair work completed. Dale takes a great deal of pride in his work, and we will make sure your kind comments and praise are passed directly on to him.
Your feedback and recommendation genuinely mean a great deal to everyone here at PDS. Thank you again for choosing us and for placing your trust in our team. Should you ever require any drainage assistance in the future, we will always be more than happy to help.
Warmest regards,
Customer Care
PDS
Joshua a1 so polite fixed are drain…
Joshua a1 so polite fixed are drain with in 30 mins top job
27 août 2026
Réponse de Precise Drainage Solutions
Dear Mr Govier,
What fantastic feedback to receive – thank you very much for taking the time to share your experience with PDS.
We are so pleased to hear that Joshua provided you with an excellent service and was able to get your drain fixed within just 30 minutes. When dealing with a drainage problem, we understand how important it is to identify the issue quickly and get everything back up and running with as little disruption as possible.
It is also brilliant to hear that you found Joshua to be so polite throughout his visit. Our engineers take great pride not only in the quality of their work, but also in providing a friendly, professional and respectful service in every customer's home or business. We will certainly make sure Joshua receives your kind comments and knows that his work was appreciated.
Thank you again for choosing PDS and for describing the work as a "top job". Your recommendation and support genuinely mean a great deal to our whole team. Should you ever experience another drainage problem or require any further drainage work in the future, we will be more than happy to assist.
Kind regards,
Customer Care
PDS
Great craftsmanship, but communication and scheduling need improvement
I have mixed feelings about my experience with this company. On one hand, the actual plumbing work was excellent. The technician who came to my home was professional, knowledgeable, and did a fantastic job resolving the issue. Additionally, whenever I spoke with the office staff, they were incredibly polite and courteous.On the other hand, the process leading up to the repair was frustrating. I experienced several communication gaps and unexpected delays in getting things scheduled and confirmed. While the quality of the work and the friendliness of the staff are big pluses, the administrative backend and scheduling communication definitely have room for improvement. I would consider using them again, but I hope they streamline their updates and timing for future customers.
24 août 2026
Avis spontané
Réponse de Precise Drainage Solutions
Dear Becky,
We really appreciate you taking the time to provide such detailed and balanced feedback about your experience with PDS. Reviews like yours are extremely valuable to us, as they allow us to recognise where we are delivering the level of service our customers expect, while also highlighting areas where we need to improve.
We are very pleased to hear that you were happy with the standard of the plumbing work carried out and that our technician was professional, knowledgeable and able to resolve the issue to a high standard. It is also encouraging to know that your interactions with our office team were polite and courteous, and we will make sure your positive comments are shared with the team.
At the same time, we are genuinely sorry that the communication and scheduling leading up to the repair did not meet the same standard. We completely understand how frustrating it can be when there are delays or gaps in communication, particularly when you are waiting for confirmation regarding work at your property. While circumstances can occasionally affect our scheduling, we recognise that keeping our customers properly informed throughout the process is extremely important.
Your comments regarding our administrative and scheduling processes have been taken on board and will help us continue improving the way we communicate updates, manage appointments and keep customers informed when timings change. Our aim is for the entire customer journey, from the initial booking through to completion of the work, to reflect the same high standard as the workmanship our engineers provide.
Thank you again for acknowledging the quality of our work and the professionalism of our team despite the difficulties you experienced with the scheduling process. We particularly appreciate that you would consider using PDS again, and should you require our services in the future, we hope we have the opportunity to provide you with a much smoother experience from beginning to end.
Kind regards,
Customer Care
PDS
1 star – Very disappointing experience
I would not recommend Precise Drainage Solutions based on my experience.
I paid a substantial amount for a full drain survey, report and CCTV footage. From the outset there were problems: the original survey was cancelled at the last minute with no proper communication. I then repeatedly chased for the report and footage, eventually being told there was no record of the original survey, meaning it had to be repeated.
Despite this, I foolishly put my trust in the company again and instructed further liner work. The work was interrupted, there were concerns over the preparation and cleaning, my property was not correctly protected and resin was left on and damaged the property. When they returned, the resin was poorly removed.
Most seriously, the foul drainage hatch was left unsecured. Around a week later, raw sewage entered two lower areas of my property. Their own surveyor suggested the unsecured hatch may have been the route.
Although they eventually returned to rectify the hatch, by then I had completely lost confidence in the workmanship and management of the job.
After extensive correspondence, a very small amount was eventually refunded as a goodwill payment, which I accepted simply to bring the matter to an end, with the 10-year guarantee remaining in place.
Having finally resolved the matter, I was then asked to leave a Google review.
So here it is: my honest experience was one of repeated poor communication, administration and workmanship, property damage and, most seriously, sewage entering my property.
I would strongly recommend anyone considering using this company to do thorough due diligence first.
26 août 2026
Avis spontané
Réponse de Precise Drainage Solutions
Dear Megan,
Thank you for taking the time to provide such detailed feedback. We are genuinely disappointed to read that, despite the considerable communication and work undertaken throughout this matter, you have been left dissatisfied with your overall experience with PDS.
We take comments of this nature extremely seriously. We recognise that there were aspects of the communication and administration surrounding your appointments that caused frustration, and we apologise that your experience in these areas did not meet the standard we aim to provide.
We would, however, like to clarify that some of the points and conclusions contained within this review do not fully reflect our understanding of the circumstances or the extensive discussions that subsequently took place. In particular, where the cause of damage, drainage issues or sewage ingress is concerned, we do not believe it would be appropriate to make assumptions regarding responsibility through a public review platform where the circumstances may be more complex.
Following your concerns, PDS remained engaged with you, returned to the property, investigated the matters raised and undertook actions intended to address the outstanding concerns. We also maintained communication in an effort to reach an amicable conclusion. A goodwill payment was ultimately agreed and accepted, and, as you have confirmed, the applicable 10-year guarantee for the qualifying remedial works remains in place.
We are sorry that you felt the removal of resin and protection of the surrounding property fell below expectations. Care of a customer's property is extremely important to us, and feedback regarding workmanship, preparation and site protection is taken seriously and reviewed internally with the relevant members of our team.
With regard to the request for a review, our intention when asking customers for feedback is simply to understand their experience and allow them to provide their genuine opinion. We would never expect a customer to leave a positive review where they did not feel one was warranted.
While we appreciate that your confidence in PDS was affected by your experience, we are pleased that dialogue remained open long enough for the matter to reach a conclusion. We will use the concerns you have raised as an opportunity to review our internal communication, scheduling, quality-control and customer-care procedures so that lessons can be taken forward.
We sincerely regret that your experience did not reflect the high standards we work hard to provide to our customers, and we wish you all the very best moving forward.
Kind regards,
Customer Care
PDS
Fast service
Fast service
Price quoted and worked carried out timely .
Matty who attended the house was great …thank you
17 août 2026
Réponse de Precise Drainage Solutions
Dear Anita,
Thank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with the speed of our service and that the work was carried out promptly and in line with the price quoted.
It is especially lovely to hear your kind comments about Matty. We take great pride in having a professional, friendly and knowledgeable team, and we will be sure to pass your feedback on to him. Providing a reliable service, keeping our customers informed and completing work efficiently are extremely important to everyone at PDS.
Thank you again for choosing PDS and for sharing your experience. We genuinely appreciate your support and would be more than happy to assist you again should you ever require any drainage services in the future.
Kind regards,
Customer Care
PDS
Amazing service
Matt was quick, efficient and extremely helpful, giving advice on how to minimise the risk of drain blocking again
11 août 2026
Avis spontané
Réponse de Precise Drainage Solutions
Dear Gillian,
Thank you so much for taking the time to leave us such a fantastic review. We are delighted to hear that you received an amazing service from PDS and that Matt was quick, efficient and extremely helpful throughout his visit.
It is particularly pleasing to hear that Matt took the time to provide you with useful advice on how to minimise the risk of your drains becoming blocked again. At PDS, we believe that providing a great service is not only about resolving the immediate drainage problem, but also about helping our customers understand their drainage system and giving practical advice that may help prevent similar issues in the future.
We will be sure to pass your kind comments on to Matt, who will be very pleased to know that his professionalism and helpful approach made such a positive impression.
Thank you again for choosing PDS and for sharing your experience. Should you ever require any drainage assistance in the future, our team will always be more than happy to help.
Kind regards,
Customer Care Team
PDS
Good communication
Good communication. Quick clear of blockage and excellent remedial work with full explanation. Friendly team.
6 août 2026
Réponse de Precise Drainage Solutions
Dear Cheryl,
Thank you very much for taking the time to leave us such a wonderful 5-star review. We are delighted to hear that you were pleased with our communication throughout the process and that our team was able to clear the blockage quickly and carry out the remedial work to such a high standard.
We believe that keeping our customers fully informed is just as important as completing the work itself, so it's fantastic to know that the explanations provided helped you understand the issue and the solution. Your kind comments about our friendly team are greatly appreciated and will be shared with everyone involved.
Thank you once again for choosing Precise Drainage Solutions and for your recommendation. Should you ever need our assistance again in the future, we will be more than happy to help.
Kind regards,
Customer Care
PDS
excellent efficient and clear what they…
excellent efficient and clear what they were doing etc.
31 juillet 2026
Réponse de Precise Drainage Solutions
Dear Marzena,
Thank you so much for taking the time to leave us such a wonderful 5-star review. We really appreciate your kind comments about the service you received.
We're delighted to hear that you found our team to be excellent, efficient and clear in explaining everything throughout the work. We believe it's important that our customers fully understand what we're doing and why, so it's fantastic to know this made a positive difference to your experience.
Your feedback means a great deal to everyone at PDS, and we're grateful for your recommendation and support. Should you ever need our assistance again in the future, we'll be more than happy to help.
Kind regards,
Customer Care
PDS
They were polite and explained…
They were polite and explained everything that needed doing
28 juillet 2026
Réponse de Precise Drainage Solutions
Dear Avril,
Thank you very much for taking the time to leave us such a lovely 5-star review. We truly appreciate your kind feedback and are delighted to hear that you were happy with the service you received.
At PDS, we believe that keeping our customers fully informed is just as important as carrying out the work itself, so it's wonderful to know that our engineer took the time to explain everything clearly and professionally. We're also pleased to hear that you found our team polite throughout your experience.
Your recommendation and support mean a great deal to everyone here, and we look forward to assisting you again should you ever need our services in the future.
Kind regards,
Customer Care
PDS
Problem solved quickly and efficiently
Problem solved quickly and efficiently, All around very good service.
27 juillet 2026
Réponse de Precise Drainage Solutions
Dear Peter,
Thank you so much for taking the time to leave us a fantastic 5-star review. We truly appreciate your kind comments and are delighted to hear that your problem was resolved quickly and efficiently.
It's wonderful to know that you were pleased with the service you received from start to finish. At Precise Drainage Solutions, we always aim to provide a prompt, professional, and reliable service, so it's incredibly rewarding to know we met your expectations.
Thank you once again for choosing PDS and for recommending our service through your review. Should you ever need our assistance again in the future, we'll be more than happy to help.
Kind regards,
Customer Care
PDS
It was a good experience
It was a good experience. They arrived and got on with the job at hand. I was disappointed that they did not protect the wall. I had said to the young operative on Wednesday that they had to protect the wall. The damage is minor and I will get the builder to touch it up when he is next at the property. The main man on the prompt in dealing with sanitary equipment that was destabilised during the work.
22 juillet 2026
Réponse de Precise Drainage Solutions
Dear Mrs Parsons,
Thank you for taking the time to share your feedback. We really appreciate your honest review and are pleased to hear that you had a good overall experience and that our team arrived promptly and got straight to work.
We're sorry to learn that the wall wasn't protected as requested. Although we're relieved to hear the damage was only minor, we completely understand your disappointment, especially after raising this with our engineer beforehand. Your comments have been shared with the team as a reminder of the importance of protecting customers' property throughout every stage of our work.
We're delighted to hear that our lead engineer acted promptly to resolve the issue with the sanitary equipment and ensured everything was left in good working order. Providing professional workmanship and responding quickly to any issues on site is something we take great pride in.
Thank you once again for your valued feedback and for choosing Precise Drainage Solutions. We truly appreciate your understanding and hope to have the opportunity to assist you again in the future.
Kind regards,
Customer Care
PDS
Pleased with the service
Pleased with the service. Matt was very helpful in resolving my blocked drainage issue and provided good recommendation to avoid it in future. Professional services.
21 juillet 2026
Réponse de Precise Drainage Solutions
Dear Praveen,
Thank you so much for taking the time to leave us such a fantastic 5-star review. We truly appreciate your kind words and are delighted to hear that you were pleased with the service you received.
It's wonderful to know that Matt was able to resolve your blocked drainage issue efficiently while also taking the time to provide helpful advice on how to help prevent similar problems in the future. We believe that offering clear recommendations alongside a professional repair is an important part of the service we strive to deliver to every customer.
Your feedback means a great deal to both Matt and the entire team at PDS, and we're grateful for your recommendation of our professional service. Should you ever need our assistance again, please don't hesitate to get in touch – we'll always be happy to help.
Kind regards,
Customer Care
PDS
Dale
Dale, the engineer as well as being very friendly was exceptionally good, very proficient, knowledgeable & efficient. He dealt with our problem in no time, explained before using it that he needed to use the machine which would incurr an extra charge and left our home clean and problem free.
15 juillet 2026
Réponse de Precise Drainage Solutions
Dear Mrs Forway,
Thank you so much for taking the time to leave us such a wonderful 5-star review. We are delighted to hear that you had such a positive experience with Dale.
It's fantastic to know that you found him friendly, knowledgeable, proficient and efficient. We take great pride in providing an honest and transparent service, so we're especially pleased that Dale took the time to explain the additional work required and any extra costs before proceeding. Ensuring our customers are fully informed every step of the way is something we place great importance on.
We're also delighted that your drainage issue was resolved quickly and that Dale left your home clean and tidy once the work was complete. Your kind words and recognition of his professionalism will be passed on to him, and we're sure he'll really appreciate your feedback.
Thank you once again for choosing Precise Drainage Solutions. We truly appreciate your recommendation and your support, and should you ever need our assistance in the future, we'll be more than happy to help.
Warm Regards,
Customer Care,
PDS
Their service and Engineer Joshua was outstanding.
Their service and Engineer Joshua was outstanding. After removing blocked Gully and installing two resin liners within the 4inch clay pipe he accessed via our neighbour after checking everything.
Excellent service and gave a 10 year guarantee. Joshua checked every aspect of the problem and explained so we could understand. Thank you.
8 juillet 2026
Avis spontané
Réponse de Precise Drainage Solutions
Dear Geoff,
Thank you so much for taking the time to leave such a fantastic 5-star review. We are incredibly grateful for your kind words and are delighted to hear that you were so pleased with the service you received from Joshua.
It is wonderful to know that Joshua carried out the work to such a high standard, from clearing the blocked gully and installing the two structural resin liners to carrying out the final checks and ensuring everything was working correctly. We take great pride in providing long-lasting solutions rather than temporary fixes, so we're pleased that the 10-year guarantee has given you additional peace of mind.
We're especially happy to hear that Joshua took the time to explain everything clearly throughout the process. We believe it's important that our customers fully understand the work being carried out and the reasons behind our recommendations, and it's fantastic to know this made a positive difference to your experience.
Thank you once again for choosing Precise Drainage Solutions and for recommending our services through your review. Your feedback means a great deal to the entire team, and we will be sure to pass your lovely comments on to Joshua, who will be delighted to receive your recognition.
Kind regards,
Customer Care
PDS
Responsive to resolving issues
Knowledgeable, reasonably priced, good customer service and responsive in resolving issues
3 juillet 2026
Réponse de Precise Drainage Solutions
Dear Andrew,
I'm so pleased to hear that you had such a positive experience with our team. Thank you very much for taking the time to leave us this fantastic 5-star review.
It is great to know that you found us knowledgeable, reasonably priced, and responsive when it came to resolving the issue. We always aim to provide honest advice, excellent customer service, and effective long-term solutions, so your feedback means a great deal to everyone here at PDS.
We truly appreciate your recommendation and your kind comments. Thank you once again for choosing Precise Drainage Solutions, and if you ever need our assistance in the future, please don't hesitate to get in touch. We'll be more than happy to help.
Kind regards,
Customer Care
PDS
Good company
Came out promptly, found the problem, gave me a quote and sorted it. Friendly, clean and tidy.
9 juillet 2026
Avis spontané
Réponse de Precise Drainage Solutions
Dear Kate,
Here's a professional, warm, and appreciative reply in full British English:
Thank you so much for taking the time to leave us such a wonderful 5-star review. We are delighted to hear that you were pleased with the service you received from our team. Providing a prompt response, identifying the issue quickly, and offering a clear solution is exactly the level of service we aim to deliver for every customer.
It's also fantastic to know that our engineer was friendly, clean, and tidy throughout the visit, as we understand how important it is to treat every customer's home with the utmost respect.
Your kind comments and recommendation mean a great deal to everyone at PDS. We truly appreciate your support and are grateful that you chose us. Should you ever need our assistance again in the future, we'll be more than happy to help.
Customer Care – PDS
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.