Prelovedpandoraboutique Avis 

Have made a couple of purchases from Preloved Pandora and each time have been delighted with my items and speed of delivery. Will definitely buy from this seller again. 5*****s all round!!!!!! Thank you!

I have had a very hit and miss experience from this seller since I stated buying from here in early 2022. To be honest I have had mostly good experiences and have spent a small fortune here but when something goes wrong or a mistake has been made it’s a huge issue on the sellers part.

-My first negative experience was when the postman posted my order elsewhere, Royal Mail admitted liability and said that the seller needed to issue a refund and claim through Royal Mail which she never did even though Royal Mail promised to refund the seller. That was a huge order and lots of money lost on my part.
-Second was when the wrong size bracelet was sent out and I had to keep chasing up when I was going to be refunded or sent the correct order it took two months for the correct size to be sent even though the correct size kept coming back into stock- no postage refunded either as promised.
-Third issue was another wrong item sent was promised a full refund including return postage which again never happened even though the proof of return claimed item was delivered and it was put back up for sale but the seller claiming it was never returned this has been ongoing since September 22- I’m still waiting it’s been 4 months so far…
-Fourth and final straw was a bracelet brought for a Xmas present looked to be in lovely condition I boxed it wrapped it up for gift and as soon as the clip was undone it broke to pieces. - maybe my fault for not take the screw ends off the bangle to see before gifting but items shouldn’t be sold damaged. The sellers policy is 14 day return so I’ve no chance of this issue being sorted. Not that she has ever sorted an issue out.

There have been a few minor issues like unbranded bracelet sent when it wasn’t listed as unbranded- but wasn’t listed as Pandora either so again could be my mistake. A clasp came off a leather bracelet when it was opened but I repaired myself. Item sent but wasn’t in the condition it was listed as- but I let these things go as there are usually great sales.
But there are just too many issues now to let things slide and it’s at my expense.

Like I mentioned all is great unless there is an issue. The seller has no people skills when it comes to dealing with arising issues and is very rude and blunt when emailing or messaging.

My custom has now been lost and I have been spending a couple of hundred pounds a month here as I am a huge collector of Pandora but I’ve also lost a lot of money with issues on the sellers part.

I've bought from here a few times - the charms are always in great condition and arrive promptly. My go-to place if I'm looking for Pandora items for my collection!

Excellent service and delivery. The items I bought were beautiful and the prices were exceptional x

Great place to sell your pandora jewellery, the whole process was easy and recieved a great price for my items , good communication from Melissa and paid quickly , will definitely use again .

So Happy I found this lady. After clearing out my jewellery box and taking photos of all my pandora/Thomas sabo and Tiffany items I no longer wear I sent them on to this company…within afew hours I received an offer for £750 which I couldn’t believe for items I didn’t even want anymore. I posted them off and as promised the day she received my items £750 was in my account. I was sceptical when sending but can honestly say this woman is very trustworthy. No haggling or messing around.

I’ve bought a lot from from the site all perfect condition and with fast delivery, great communication with the lady ,also sold some to her as well, Love it .

Received my first order last week of a bracelet and 3 charms. Fantastic service, packaged safely and excellent communication. I will be purchasing again.

As a seller this is an awful place to sell your charms. You agree on a ‘price’ which is already low for what they are worth. Understandably this price can change due to the condition of items when they receive. I sent more items than originally planned and all my items were in great condition, else I wouldn’t have sold them. I received less for them than agreed for fewer items but was not contacted before hand to explain why and if I wanted to proceed. Awful.

just received my 1st order. Arrived quickly and in brilliant condition. I'll be sure to use your business again. many thanks xx

I have bought many items from this website and now have my daughter hooked too . Great items and fast postage . Always a pleasure doing business with and fab hard to find pieces xx thankyou xx

Byer beware. Customer service appalling and unable to send back a faulty charm. Would advise paying the extra and getting items from Pandora.

I’ve brought loads from PPB never had a problem, prompt delivery, only once waited 3 weeks but that was due to Covid 🙄 . Lovely honest lady , good prices and always a discount code . Great little business x

I have used PPB several times now, highly recommend - genuine, honest, lovely lady

Very professional and knowledgeable nothing is too much trouble, great little business

Thank You Millie x

Bought a few charms and bracelets from this company., my daughter loves them and am obsessed with the site xxx