Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... Voir plus
L'entreprise a répondu
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... Voir plus
L'entreprise a répondu
Disgusting doctor at the Reading branch. The so called doctor Patel, and absolute disgrace. Rather than examin you fully he just asks to fill a form and gives his verdict on assumption following a s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Coordonnées de contact
Premex House, Futura Park, BL6 6PG, Horwich, Royaume-Uni
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3,1
Moyen
996 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Avoid if you need a good time scale.
Sorry Premex but you take far to long months to get the job done it’s a big negative from me.
Your service is slow and I would not recommend you to anyone.
30 novembre 2023
Réponse de Premex Services
Hi Rif
Thank you for taking time to leave a review and provide feedback.
We always try to offer the best service possible and we are sorry you feel this wasn't provided. I can see your Solicitors should now be in receipt of your medical report.
If we can be of any further assistance please do not hesitate to contact us at trustpilot@premex.com
Kind regards
Sarah
Referral to Dr Halford
Was very pleased with referral . I felt at ease at my consultation ,
30 novembre 2023
Réponse de Premex Services
Hi Susan
Thank you for taking time to leave a 5-star review!
I am pleased you felt at ease at your consultation.
Kind regards
Sarah
My experience
For me personally, getting an appointment to see my intended professional, accepting the agreed booking slot and the psychologist that I spoke to were 5 stars. However, 2stars for the location as it was hard to find. the parking was poorly signed and nothing local to the building. Also, the property was not signed posted well on how to gain access, waiting area was cold damp and uncomfortable.
30 novembre 2023
Réponse de Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, We always strive to improve our products and services, so we'll consider your customer feedback and make improvements where possible.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Kind regards
Claire
Polite doctor
Arrived at my appointment greeted by a very nice polite doctor
Unfortunately, he had none of my medical reports as they’ve not been sent to him and he was double booked on all appointments and my appointment wasn’t one that he knew about
23 novembre 2023
Réponse de Premex Services
Good Afternoon,
Thank you for leaving us a review today, we are sorry to hear that there was some confusion at your appointment.
I will review your file and ensure any required feedback is provided to improve this area
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Kind regards
The reminders.
The reminders.
With the wealth of reminders, you could never have missed your appointment.
8 novembre 2023
Réponse de Premex Services
Good Morning,
Thank you for taking the time to leave a review, we appreciate the feedback.
Thanks
Claire
Réponse de Premex Services
Good Morning
Thank you for leaving us a review today, we are sorry to hear that you didn't feel updated enough.
I will review your file and ensure any required feedback is provided to improve this area
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Thanks
Claire
Report not received!
My solicitor is still waiting for the report and they have tried contacting you without success.
29 novembre 2023
Réponse de Premex Services
Good Morning
Thank you for leaving us a review today, i have reviewed your file and can confirm your medical report has now been sent to your solicitors.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Thanks
Claire
My claim was nearly a year ago and…
My claim was nearly a year ago and still has not been dealt with properly.
29 novembre 2023
Réponse de Premex Services
Good Morning
Thank you for leaving us a review today, we are sorry to hear you have experienced delays during the whole claim process.
I can confirm your report has been sent to your solicitor following your appointment on 20th November.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Kind regards
Claire
Good company
28 novembre 2023
Réponse de Premex Services
Good Morning
We are so grateful for your kind words and 5-star rating!
Thanks
Claire
Réponse de Premex Services
Hi Stephanie
Thank for leaving a 5- star review.
I am happy to hear you had a good experience with us.
Kind regards
Sarah
Made to feel at ease
29 novembre 2023
Réponse de Premex Services
Hi Keith
Thank you for taking time to leave a 5-Star review.
I am pleased to hear you felt at ease.
Kind regards
Sarah
Speak to my solicitor and you will…
It would be nice to have been told "why" there was a long delay in getting the specialist report to my solicitor ( fourth report ). The accident happened over three and a half years ago and I had to contact my solicitor, only to find there were problems paying the specialist. This isn't the first time regarding delays.
29 novembre 2023
Réponse de Premex Services
Hi William
Thank you for taking time to leave a review and provide feedback.
In order for us to understand a little more about your experience please could provide us with more information at trustpilot@premex.com
Kind regards
Sarah
Helpful and very honest
28 novembre 2023
Réponse de Premex Services
Hi Ellijah
Thank you for taking time to leave a 5-star review.
Kind regards
Sarah
I had a great experience with Premex
I had a great experience with Premex. An appointment was scheduled for me and I was given a convenient location not far away from my living place. The doctor which interviewed me , namely Mr. Pascal Liss treated the appointment with professionalism and consideration. The meeting was scheduled for 12:30 but I was contacted and given two windows at 10:30 or 11:30 due to some cancellations which saved me some time. Overall it was a very positive experience and a straight forward process.
21 novembre 2023
Réponse de Premex Services
Hi Bogdan
Thank you for taking time to leave a 5-star review!
I am pleased your experience with us was a positive one.
Kind regards
Sarah
Great help with my case and dealing with experienced people was so helpful
Great help with my case and dealing with experienced people helped so much and put you ease
28 novembre 2023
Réponse de Premex Services
Hi Paul
Thank for leaving a 5-star review!
I am pleased you had a good experience with us.
Kind regards
Sarah
It took a very long time to get a…
It took a very long time to get a appointment.Finally when we went the hospital was efficient in dealing with me all staff were friendly and helpful
28 novembre 2023
Réponse de Premex Services
Hi George
Thank you for taking time to leave a review and provide feedback. I am pleased the staff were efficient, friendly and helpful.
Kind regards
Sarah
Made me feel comfortable explain things…
Made me feel comfortable explain things I did not understand
28 novembre 2023
Réponse de Premex Services
Hi Lesley
Thank you for taking time to leave a 5-star review!
Kind regards
Sarah
Took months and months to arrange basic…
Took months and months to arrange basic follow up appointments; and only did so after countless chasing. Cannot recommend.
28 novembre 2023
Réponse de Premex Services
Hello
Thank you for taking the time to leave a review, your feedback is important to us to help us improve our processes.
I will take a look at the comments you have made and see what has happened with the file.
If you wish to discuss this further, please contact me direct by emailing premex@trustpilot.com
Kind regards
Helen
Professional service
Professional service appointment on time understanding overall great experience
27 novembre 2023
Réponse de Premex Services
Hello
Thank you for taking the time to leave a 5* review.
I am pleased to hear you have had a positive experience with our service!
Kind regards
Helen
Very good at what they do 👏
28 novembre 2023
Réponse de Premex Services
Hi David
Thank you for the 5* review!
Kind regards
Helen
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