Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... Voir plus
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Lisez les avis des autres
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... Voir plus
L'entreprise a répondu
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... Voir plus
L'entreprise a répondu
Disgusting doctor at the Reading branch. The so called doctor Patel, and absolute disgrace. Rather than examin you fully he just asks to fill a form and gives his verdict on assumption following a s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Coordonnées de contact
Premex House, Futura Park, BL6 6PG, Horwich, Royaume-Uni
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3,1
Moyen
996 avis
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Been very efficient at the moment but…
Been very efficient at the moment but early stages yet with my issue
28 novembre 2023
Réponse de Premex Services
Hi Simon
Thank you for taking the time to leave a review!
Kind regards
Helen
Calm quiet environment
Calm quiet environment. Able to see me a little earlier than my appointment. Although it was a medical appointment it was a Professional and pleasant experience.
27 novembre 2023
Réponse de Premex Services
Hello Christine
Thank you for taking the time to leave a review.
I am pleased you have had a pleasant experience.
Kind regards
Helen
Both of the GPs that you sent me to to…
Both of the GPs that you sent me to to give me a medical report on the accident of 31 March 2022. In my opinion were useless.
Both of the doctors didn’t listen to me. Both of the doctors hadn’t read anything about me before the Medical review started.
The second doctor argued with me, that the conditions that I was suffering from, could not be due to the accident, if he had read the notes, then he would’ve read that the DVT started as a result of the accident and that the lump in my back, expanded and caused me a great deal of pain as a result of the accident
I continue to suffer an extreme amount of pain in my lower back because of the lipoma, the lipoma swells in size and pulses which he told me could not happen yet other doctors have told me. Yes this is an outcome of lipoma.
Since the accident, I’ve spent many many weeks unable to move, where lipoma, swells and pulses and causes me a great deal of pain at 10 over my right hip.
I’m awaiting to a with orthopaedics, again to see if the small little piece that is over my right hip can be removed. It is probably no bigger than a little finger nail. But when it is causing me pain each movement is 10 on the pain scale and over the summer lasted four weeks since then I have had three further about of pain that have lasted two weeks and between the accident and the summer of 2023, I spent many weeks Unable to move finding it very difficult just to get out of bed and go over the toilet
I also spoke to one of your colleagues over the phone to discuss whether the last dot could tell me from his review of my x-rays and scans as the weather the lipoma can be looked at and can have part of it removed, and I was told that a note will be sent to him About this matter, when I spoke to the GP about this, he refused to talk to me and argued with me to the point of raising his voice and getting angry.
So I am very disappointed with the GPs
The colleagues of yours that I have spoken to over the phone at first point of call have been fantastic
Many thanks
Kind regards, Simon
27 novembre 2023
Réponse de Premex Services
Hi Simon
Thank you for taking the time to leave a review. I am sorry to hear you feel this way about both of the medical experts we have arranged you to see.
I will pass your comments onto the relevant department so they can look into this further.
Although you feel your overall experience hasn't been a positive one it is great to hear that you found our staff members who you spoke to on the phone fantastic. Thank you for providing this feedback.
Kind regards
Helen
Rude and disrespectful didn’t listen to…
Rude and disrespectful didn’t listen to what I was telling them
27 novembre 2023
Réponse de Premex Services
Hi Lewis
Thank you for taking the time to leave a review, your feedback is important to us to help us improve the service we provide.
Please could you send me a direct email to premex@trustpilot.com with further details so I can look into this for you.
I look forward to hearing from you.
Kind regards
Helen
Everything is still ongoing
Everything is still ongoing. Insurance company still hasn’t received a report from a doctors appointment I had in august
27 novembre 2023
Réponse de Premex Services
Hello Sandra
Thank you for taking the time to leave a review.
I can confirm the report has been received and is with your solicitors. I would advise you to contact them direct to discuss this.
Kind regards
Helen
No appointment booked with the…
No appointment booked with the Consultant and no Medical records sent either- even though I had confirmation on my phone that it had been booked!!!!
23 novembre 2023
Réponse de Premex Services
Hello Patricia
Thank you for leaving a review and I apologise your experience hasn't been a positive one.
I would like to apolgoise for the confusion with the appointment booked with the medical expert. I can see this was quickly resolved by the staff at our office following your phone call to us and can see things have gone smoothly since.
If you wish to discuss this further, please contact me direct by emailing premex@trustpilot.com
Kind regards
Helen
Poor communication
Poor communication. Dr was rude. He ran 45 minutes late. We also had to travel 50mins with travel anxiety. Rude staff on phones when appointment isn't convenient. They don't realise the case has gone on for 5 years.
27 novembre 2023
Réponse de Premex Services
Hi Mrs Capel
Thank you for taking the time to leave a review, your feedback is important to us to help us improve our services.
Firstly I would like to apologise your experience hasn't been a positive one.
I will look into the file and will send you a separate email. If you wish to discuss this further, please contact me direct by emailing premex@trustpilot.com
Kind regards
Helen
Réponse de Premex Services
Hi Isabelo,
Thank you for your review and feedback.
I'm pleased you received smooth service from us.
Kind regards
Jonathan
Réponse de Premex Services
Hi
Thank you for your review and feedback.
I'm pleased you were satisfied with our service.
Kind regards
Jonathan
Réponse de Premex Services
Hi Andrew,
Thank you for your review and feedback. All feedback we receive helps us to improve our services.
I can confirm your report has now been forwarded to your Solicitors. If you have any further questions, please do not hesitate to contact us via trustpilot@premex.com.
Kind regards
Jonathan
They were approachable and helpful when…
They were approachable and helpful when I was unable to make the arranged appointment, the staff member was very understanding and immediately arranged an other appointment
15 novembre 2023
Réponse de Premex Services
Hi Katrina,
Thank you for taking the time to leave a review.
I'm pleased we were able to help when you couldn't make your appointment.
Kind regards
Jonathan
Fast friendly service was seen on time
21 novembre 2023
Réponse de Premex Services
Hi Andrew,
Thank you for your feedback and 5-star review.
I'm glad you had a good experience with us.
Kind regards
Jonathan
Was made to feel welcome and greeted in…
Was made to feel welcome and greeted in a warm friendly manner. Was made to feel at ease, during my consultation, and was pleased that my daughter was allowed to accompany me all the time.
24 novembre 2023
Réponse de Premex Services
Hi Linda,
Thank you for your 5-star review and feedback.
I'm pleased you had a good experience at your appointment.
Kind regards
Jonathan
Réponse de Premex Services
Hi Annabelle,
Thank you for your feedback and 5-star review.
I'm glad you had a good experience with us.
Kind regards
Jonathan
Yeah very fast and efficient and the…
Yeah very fast and efficient and the consultant was very friendly
23 novembre 2023
Réponse de Premex Services
Good Morning Oliver,
Thank you for taking the time to leave a review, I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
Very good people and so polite
23 novembre 2023
Réponse de Premex Services
Good Morning Firas,
We are so grateful for your kind words and 5-star rating!
Kind regards
Claire
A doctor that has the time to listen to…
A doctor that has the time to listen to the patient, and give good advice. It has made me happy.
8 novembre 2023
Réponse de Premex Services
Good Morning Simon
I am pleased you received great service. We always try to provide our best service possible.
I will pass your feedback onto the medical expert.
Kind regards
Doctor or examiner was open and allowed…
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was simple and quick. And booking of thr appointment was longer though but I realised it gave me enough time to prepare. Premex chose a bit closer medical center for my examination.
23 novembre 2023
Réponse de Premex Services
Good Morning
Thank you for taking the time to leave a review, We appreciate your feedback and are delighted to know you had a positive experiance.
We will pass your feedback on to the medical expert.
Kind regards
Claire
Réponse de Premex Services
Good Morning
Thank you for leaving us a review today, we are sorry to hear that you feel we provided a poor customer service.
I will review your file and ensure any required feedback is provided to improve this area.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Kind regards
Claire
Very professional but friendly
22 novembre 2023
Réponse de Premex Services
Good Morning Gaynor
We are so grateful for your kind words and 5-star rating!
Kind regards
Claire
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