Speaking with Ellie today with my query was so easy, helpful, concise, she has a wonderful kind manner which made me feel comfortable and at ease. She is an asset to your company. Well done Ellie, t... Voir plus
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Lisez les avis des autres
Have made 6 calls within the last week including this morning to cancel the engineer from openreach today. I'm very very annoyed at this incompetence. Ellie has been very helpful and she informed me... Voir plus
In two months my monthly fee rose from£45:00 per month to over £70:00 for full fibre, New rooter, Free full fibre installation, Digital phone,Free calls.After three months PremierTalk refused to com... Voir plus
First contacted Premier Talk in April due to concerns regarding rising costs/ charges. Sorted out a new package deal and thought problem was solved. Unfortunately my bills were still more than expecte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Coordonnées de contact
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Royaume-Uni
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,0
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Terrible
Terrible. Took 45 minutes for the phone to be answered. They don't give you any information. They don't seem to know what is going on.
My 90 year old mother was cold called by this company to switch to them. It's been a nightmare. Her phone has been cut off without warning as the phone line has gone digital. She was never sent a Router. I keep phoning. Told one was sent would take 5 working days which has passed. Then told one sent again no details.
3 juin 2026
Avis spontané
Excellent customer service from Tiahh…
Excellent customer service from Tiahh today, very helpful and understanding.
5 juin 2026
Avis spontané
Réponse de Premier Talk
We're delighted to hear that you received excellent customer service from Tiahh today. It's great to know she was helpful and understanding throughout your interaction.
We’ll be sure to pass your feedback on to her, and she will be pleased to hear your comments.
Helpful humans still exist
I have just received a call out of the blue from premier talk. Spoke to a lovely lady who has gone above and beyond to solve some issues. This is my elderly mams account I have rang her with this news. She is delighted with the outcome. She said I had to thank the lovely lady.
4 juin 2026
Avis spontané
Réponse de Premier Talk
We're delighted to hear that you received a proactive call from our team and that the issue relating to your elderly mother’s account was resolved to your satisfaction. It’s especially lovely to hear that your mother is happy with the outcome as well.
We really appreciate your kind comments about the service you received, and we will ensure your thanks are passed on to the colleague involved. Going above and beyond to support our customers is exactly what we strive for.
Well done premier talk!
I rang premier talk on behalf of my uncle(94) as his landline was not working. Ruby was very helpful and put through the report urgently as my uncle lives alone. The repair was done within two days and I am very grateful as is my uncle. Thank you!
1 juin 2026
Avis spontané
Réponse de Premier Talk
We're delighted to hear that Ruby was able to assist you quickly and prioritise the fault report for your uncle. We understand how important a working landline is, especially for someone who lives alone, and it's great to know the issue was resolved within two days.
We'll be sure to pass your kind thanks on to Ruby. She will be pleased to know her support made a difference to you and your uncle.
Tia was fantastic
Tia was fantastic at helping us with our queries, we waited about twenty minutes on hold but she was a delight to speak too and gave us all the answers we were looking for whilst being professional and caring. Thank you Tia!
4 juin 2026
Avis spontané
Réponse de Premier Talk
We're delighted to hear that Tia was able to assist you so effectively with your queries. It's great to know that she provided clear answers while remaining professional, caring, and a pleasure to speak with.
We also appreciate your patience with the wait time, and we’ll make sure your feedback is passed on to Tia, who will be pleased to hear your comments.
Zero customer care
This company appears to be a bunch of grifters who don't answer the telephone when you need to speak to them. If you press 1 and ask for a call back you might get lucky and receive the callback but probably won't. I've emailed their support email 7 times asking for a reply and keep receiving an automated response about not being able to accept it. My father is 83 years old and dying in a hospital bed following a major stroke, and this company don't have the decency to deal with my simple request to cancel his out of contract land line. I've managed 2 conversations over the last 4 weeks and on both occasions I've been told the cancellation team will sort it all out and will contact me directly to confirm everything. I'm still waiting for that to happen. So as the time rolls on during a difficult period my family are going through, this company continues to ruthlessly extract money from his bank account. SHAME ON YOU.
4 juin 2026
Avis spontané
BELLE @ digital fibre continues to be a…
BELLE @ digital fibre continues to be a valuable asset to our company with her knowlage and professionalism,from the start belle has provided us with an honest and reliable service.thankyou
4 juin 2026
Avis spontané
Réponse de Premier Talk
We're delighted to hear your positive feedback about Belle. It’s great to know she has continued to provide knowledgeable, professional, honest, and reliable support to your business since the very beginning.
We’ll be sure to pass your comments on to Belle, who will be very pleased to hear that her work is so valued.
Mae was very polite & courteous &…
Mae was very polite & courteous & followed company policies however my problem was unresolved as you don't not have a copy of power of attorney for myself & my father. My father has alzheimer's & is quickly getting worse. As his main carer I have never been asked for power of attorney. I work full-time & found it difficult enough to get intouch with you as it is, to then have the issue unresolved is very stressful
3 juin 2026
Avis spontané
Mae was very helpful
Mae was very helpful and recognised where we had been over charged and (hopefully) has arranged the appropriate credits.
2 juin 2026
Avis spontané
Réponse de Premier Talk
We're pleased to hear that Mae was very helpful and able to identify the overcharge on your account. It’s good to know she has taken the appropriate steps to arrange the relevant credits for you.
Belle was very polite
Belle was very polite, helpful and friendly today. Nothing was too much trouble for her. Me and my mum appreciated it.
2 juin 2026
Réponse de Premier Talk
Thank you for your kind review. We're delighted to hear that Belle was so polite, helpful and friendly during your call. Providing excellent service and going the extra mile for our customers is very important to us and it's wonderful to know that both you and your mum felt well looked after. We will be sure to pass your lovely feedback on to Belle
Update on no Internet or phone line…
Update on no Internet or phone line from the 12th may its the 2 of June l had a phone call telling me that it's going to take 2 weeks to get back on the Internet as they can't go over to the full fibre that l have payed for if you are thinking of going to fibre Internet with them don't
12 mai 2026
Avis spontané
Tia was a pleasure to deal with
Tia provided clear, concise and empathetic communication that responded to my concerns and answered my questions efficiently and with an engaging and pleasing manner.
This was not an unprompted review. I was asked for my feedback.
2 juin 2026
Avis spontané
Réponse de Premier Talk
We're delighted to hear that Tia provided clear, concise, and empathetic communication and that she was able to address your concerns and answer your questions in such an engaging and pleasant manner.Delivering excellent customer service is something we take great pride in, and your comments are greatly appreciated. We will be sure to pass your kind words on to Tia. Thank you again for your feedback.
After a few failed attempts at getting…
After a few failed attempts at getting my 87 year old mother in laws account sorted out. I escalated it to their escalation team. I dealt with two lovely ladies Ally and Chloe. Both very knowledgeable and apologetic with regards to the way the account was dealt with. I believe it is now all cleared up. But obviously have to wait until the next bill.
28 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for taking the time to share your experience. We're sorry to hear that it took several attempts to resolve your mother-in-law's account, but we're pleased that Ally and Chloe were able to assist you. It's wonderful to hear that they were knowledgeable, understanding, and apologetic throughout the process.
We appreciate your patience while the matter was being investigated and resolved. We hope everything has now been corrected and we understand the importance of seeing this reflected on the next bill. If you have any further questions or concerns in the meantime, please don't hesitate to get in touch.
Thank you again for your feedback.
Mae was really very polite and helpful
Mae was really very polite and helpful. Both queries were dealt with efficiently.
1 juin 2026
Avis spontané
Réponse de Premier Talk
Thank you for your lovely feedback. We're delighted to hear that Mae was polite, helpful and able to deal with both of your queries efficiently. Providing excellent customer service is very important to us, and it's wonderful to know that Mae made such a positive impression. We'll be sure to pass on your kind comments to her. Thank you for taking the time to share your experience.
Tiahh explained my latest 2 bills to me…
Tiahh explained my latest 2 bills to me and adjusted the bill. Thank you very much Tiahh for your explanation and patience.
15 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for taking the time to share your feedback. We're delighted to hear that Tiahh was able to explain your latest bills clearly and make the necessary adjustments for you. It's wonderful to know that her patience and helpfulness made a positive difference to your experience. We'll be sure to pass on your kind words to Tiahh
Very helpful
Very helpful, smooth, efficient and flexible service offered by Belle. On behalf of my 93 year old mother, thank you❤️❤️❤️
28 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you so much for your lovely review.
We're delighted to hear that Belle provided such a helpful, smooth, efficient and flexible service for your mother.
Delivering excellent support to our customers is something we take great pride in, and it's wonderful to know that Belle made such a positive difference.
We will be sure to pass on your kind words to her.
Good help and advice from Tiahh
28 mai 2026
Réponse de Premier Talk
We're pleased to hear that Tiahh was able to provide you with good help and advice. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to her.
First of all I did not purchase…
First of all I did not purchase anything..today . Spoke to a couple of lovely ladies Thiahh and Mae.. regarding billing, they were lovely, the company itself needs to improve on waiting times on call backs and responding to emails..
28 mai 2026
telephone account enquiry
Ruby dealt with my enquiry in a friendly and professional
manner and answered all my queries.
27 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your feedback. We're delighted to hear that Ruby handled your enquiry in a friendly and professional manner and was able to answer all of your queries.
Callback lady so helpful!
Calling to get through to someone is near on impossible! You are put straight into a queue which lasts for ages. I chose to do the call back option as was calling on behalf of my grandparents and wanted to try every thing I could. It did take 4 hours to get a call back.
I can’t remember her name, but the lady who called me back was lovely. She was apologetic that my Nan and I had been trying to get through to someone for days. She sorted my issues straight away, even happy to stay on the phone while I messaged my Nan to ask what she wanted to do. I believe she’s quite new to the company - a great asset!
28 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for taking the time to share your feedback. We're sorry to hear about the long wait to get through to us and the delay in receiving a call back. We understand how frustrating this must have been, especially when helping your grandparents, and we appreciate your patience.
We're really pleased to hear that once you were contacted, the advisor was helpful, apologetic, and able to resolve your issues straight away. It's also great to know she took the time to support you and your Nan throughout the call and made sure everything was clearly explained.
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