Premium Sound (United Kingdom) Avis 

Premium Sound provides an attractive offer of Focal Bathys and I take it. The website is fool-proof, shipment is fast. The headphone is certainly impeccable. The only negative is that they use DPD for courier, personally I have some unpleassant experience with this courier.

I spotted a pricing error while trying to order the Moondrop Blessing 3, and Premium Sound sorted it straight away. They honoured a discounted price, sent a secure payment link, and kept me updated every step of the way—even when there was a slight shipping delay. Really professional, helpful, and friendly service. Would definitely order again!
AMAZING THANK YOU (also amazing headphones for P.C)

From beginning to end of my experience dealing with this company it has been nothing but pleasurable in regard to trading in various products in order to restructure my complete hifi system.
The advice ,fair pricing and expediency not to mention the courtesy which is a given, has been exemplary.
Zani, the young man (I assume) who has dealt with me throughout was knowledgeable and patient,never pushy .
Suffice to say I thoroughly recommend this company and its staff,well done!!

I needed a new cd transport and was interested in the Shanling ET3 which Premium Sound stock. Called first and was really pleased with the advice given - I hadn’t noticed the upscaling option. Ordered online straight after the call and less than 48 hours later I was sitting back listening to the player. Pretty amazing service. It’s a relief they use DPD not Evri - it means you don’t have to worry about your package being chucked in a hedge:)

This was a very good experience with the staff being super friendly and helpful prior to my purchase - i bought an ex demo pair of dynaudio focus 10 speakers at a considerable discount but they were in totally mint condition and truly brilliant performance. Delivery was very quick by dpd.

Ordered but did not help with my tinnitus which I had read online could help somewhat. Returned without any hassle.

Would use this company again.

I purchased the FiiO FT5 Planar Headphones from Premium Sound and delivery was quick (ordered on a Monday and Recieved on the next day Tuesday) and I wasn't disapointed. Straight out of the box I wasn't impressed until after listening for more than two or three hours then after burning in the FiiO FT5 now sounds much better. Great Base via iBasso DX340 and KANN ULTRA and FiiO M17. Highly Recommended and a Great Price from Premium Sound. Will Buy Again From Premium Sound.

Premium Sound truly sets the benchmark for what outstanding customer service and high-end audio retail should be. From the moment you step into their beautifully curated showroom, you’re welcomed by knowledgeable experts like Zani—whose passion and deep understanding of audio make every interaction insightful and enjoyable. Every aspect of your purchase is thoughtfully guided, ensuring you feel confident and informed at every step.
What really distinguishes Premium Sound from typical high street retailers is their unique home trial service: you’re encouraged to take your chosen equipment home or test it in your own environment, so you can be absolutely certain it’s the right fit before committing. This level of flexibility and trust is rare, and it ensures you leave with exactly what you need, not just what’s on the shelf

The website was user-friendly and offered a good selection of turntables to choose from. The price was reasonable, and the delivery was quick, with my turntable arriving in prefect condition

Very happy great service thank keith

Best price I could find online. Quick delivery. Highly recommended.

Great service, very helpful

Ordered some used speakers off Premuim Sound ebay which unfortunately arrived damaged in transit. After speaking with Maks he quickly arranged collection of the speakers and sent me out a brand new pair. Excellent communication and service from Maks and Premium Sound. Would highly recommend this company. Will definitely be using them again.

Great service. Great communication. Super fast delivery. Thank you so much.

I ordered a brand new set of Hifiman headphones which came in a factory sealed box however they were damaged upon arrival.
Alex from Premium Sound was extremely helpful and promptly sent me a replacement pair however they were also damaged in exactly the same place!
Once again and without question then Alex sent me a third brand new set of headphones which he opened and check prior to dispatch, and they arrived to me in perfect condition.

I was very impressed by the way Alex from Premium Sound arranged everything from collection of the damaged headphones to delivery of the new replacement sets of headphones without any question or hassle at all.

Due to the excellent customer service I received I can fully recommend this company and will most definitely return for another purchase in the future.

The staff at Premium Sound were incredibly helpful and kept me fully informed about product availability, and even loaned me a piece of equipment when they could not readily get hold of a new version of what I was looking for. I was impressed by their open and honest advice when I was discussing with them what I was looking for, and I can recommend Premium Sound to anyone wanting a positive hifi-buying experience.

Ordered from website without difficulty, everything presented clearly and described correctly. Price was one of the best available. Recommended

Great service and communication and when something was wrong with the order, which was not their fault, they resolved it immediately.
I would highly recommend.

Fantastic service!
Great communication, the shipping was lightning-fast and my order arrived in perfect condition.
The whole experience was seamless.
Highly recommended for anyone looking for top-notch HiFi gear!