Totally in cahoots with Wowcher to overcharge and under deliver. As soon as you redeem the voucher no refund allowed despite it being cheaper to book yourself and trying to charge extra for daytime fl... Voir plus
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Lisez les avis des autres
Absolute disgrace of a company when you want to contact them. Its either of Bot and even when you ask to speak to a human, if it is a human it is someone in another country clearly unabl... Voir plus
So far so good I have booked a two night trip with wowcher and was really worried after reading some bad reviews. Phil at Prime was lovely. Yes there are extra costs involved such as transfers and ch... Voir plus
L'entreprise a répondu
I was apprehensive after seeing the 1 star reviews but after speaking with Phil, I was left delighted with the package he found for us. Disappointingly it was more expensive than the standard option b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Amazing Experiences and Tailor Made Holidays. We Do Multi Center Holiday and Long Haul Holidays only North and South America.
Coordonnées de contact
Hyde Park, W2 6QA, London, Royaume-Uni
- 02034684756
- cs@prime-holidays.co.uk
- prime-holidays.co.uk
2,3
Bas
707 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very polite and super information given
Very polite and super information given
28 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Really impressive response &…
Really impressive response & organisation.
Thanks so much for the help over the phone and email in organising the short vacation. I wouldn't hesitate in recommending this company to friends and family.
28 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
SCAM COMPANY PLEASE READ
I was told I was able to get a full refund on my trip to Paris if the flights didn’t work in my schedule. I booked through Wowcher. I then recieved the options of the flights from prime holidays and I couldnt do them. I asked for cancellation and then was told they won’t do that all they can offer is a night in London or to give the holiday to someone else, and that I should take it up with wowcher, who then told me it all should be handled through Prime Holidays. Wowcher said that once I have redeemed the vouchers it is the company (prime holidays) terms and conditions, BUT I’m only subject to those terms and conditions once I have have confirmed flights, hotels etc. I have NOT CONFIRMED flight or hotel and I DO NOT WANT TO CONFIRM. This is because these flights do not work for me and I wasn’t informed of these flight times before paying. As I am not under the T&Cs of PRIME HOLIDAY because there hasn’t been confirmation with them that means I am entitled to a fully refund if I choose to cancel. This deal has been completely misrepresented. I want to cancel and I want a full refund. I have no confirmation of any flights or any hotel and have no information. I worked long and hard for this money to surprise my girlfriend and to propose and you and your scam company have completely ruined it. AVOID AT ALL COSTS
26 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Shocking customer service & travel company
Booked and paid for a 2 day trip to Rome for my partners surprise 50th in February.
(We haven’t even made it yet) I requested a refund after I was told a few days later that the holiday had increased and we must pay more. They also tried to give flights meaning we had less than a day in the country! (We paid for 2!) (Not stated in any terms) in t&cs it states after a certain periods of time, refunds can’t been given, but I did this within a few days of the booking and after speaking with prime multiple times, the phone was put down on me, and I was told to forget a refund & leave the holiday vouchers I’ve paid for..
The worse customer service, the worse holiday advisors, 0/10 travel company & I will not recommend to anyone.
Reviews will be left over social media & I am taking further action.
1 décembre 2025
Avis spontané
Avantika
Avantika, the true star, assisted in saving my Christmas present.
24 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Avantika helped is book our holiday
Avantika assisted us in booking our holiday in the Algarve we had a lovely time. Flights were on time and hotel was great.
22 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Paul really went beyond to find the…
Paul really went beyond to find the best holiday package for me. Really polite and really informative
22 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Amazing customer service
Kanika was a great help. She made sure I was getting the most out of my trip.
21 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
First Holiday booking made easy
My first holiday and Avantika was lovely through the whole process she helps us arrange the perfect flight times and even upgraded us to a deluxe double room in central Amsterdam for only 99 pound more each couldn’t have asked for a better staff member 💙
20 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
So helpful and very friendly really…
So helpful and very friendly really great service thank you
20 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
Thank you for your Kind Words. We think mistakenly you have pressed 1 star, would appreciate if you can change it to better one.
Kanika Was super helpful and friendly.
Kanika Was super helpful and friendly.
20 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Originally booked a 3nt trip to Prague
Originally booked a 3nt trip to Prague. 3 weeks before departure I received an email saying that the return flight had been cancelled. They only offered me £90 which I refused. Took them to court and won!!!!!!!
Money has been paid and i'm just leaving a final thought on them....................AVOID!
10 novembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Very helpful and professional
Very helpful and professional. Always reply promptly with any queries. Any offers are sent directly. Will be booking again with this company
18 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Phil was very helpful and professional…
Phil was very helpful and professional when dealing with me. With straight forward advice the service he provided was clear & understanding. BIG UP PHIL YOU KNOW
19 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
Kanika was very helpful and efficient
Kanika was very helpful and efficient. Excellent service.
19 décembre 2025
Avis spontané
Réponse de PRIME HOLIDAYS UK
Dear Customer,
We appreciate your kind words and positive review of Prime Holidays! We're thrilled to hear that you had a great experience with us.
Your feedback encourages us to continue providing exceptional service and memorable adventures for all our travelers.
Thank you for choosing Prime Holidays, and we look forward to serving you again in the future.
Regards,
Customer Service Team
Prime Holidays
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