PRIME HOLIDAYS UK Avis 

Fabulousvservice provided by Phil at prime holidays, helpful to the very end

Phil was great. Very helpful and very lovely

I bought a weekend holiday to Rome via wowcher at a good price. The allocated flight times were poor and only allowed for one day as would be arriving late friday and leaving first thing Sunday morning. To ammend the flight time, the intial quote was over 55% of the total holiday cost. I had only bought this last night and was told it is non refundable (as I had said I'd just cancel it as I wasn't aware of the extra cost implications). They did get the price down, but had I of been aware of the total cost before hand, I wouldn't have bought it in the first place, so lesson learned.

Phil from Prime holidays was brilliant, even gave me a follow up call to ask if I received all my documents. Very helpful & polite. Thank you

Scammers!
We bought 3 wowchers abroad and because they couldn't provide it they tried to convince us to pay more to go somewhere else. So we dont lose the money I suggested they book us a stay within UK. They booked us one night but didnt tell us the price. By talking to reception we found out we still have half the money with Prime Holidays.We asked them to book an extra night but refused. When we asked for the rest of our money back they said we confirmed the 1 night stay. The man on the phone kept putting me on hold and repeating the same thing , like a broken record. There was no agreement made with Prime Holidays that by them booking this stay we will renounce the other half of our money. Complete fraudsters!!! Avoid!!

Kanika was very helpful

Phil was great help, quick and easy.

Phil dealt with my holiday- I found him to be patient, polite and professional, he made it all so easy to complete my booking

Absolute rip off bought holiday from Wowcher and redeemed voucher spoke to prime holidays arranged for flights ect to Krakow only for prime to contact me 24 hrs later to say holiday for that price not available but could have it for extra £110 asked for refund but was refused

SCAMMERS!
I think Wowcher and Prime are working together to rip people off when holiday packages are advertised on Wowcher.
You buy a voucher, have it redeemed and then only to be told there are not enough seats and then told to either pay more or be offered a completely different date and holiday than what you initially purchased.
No one responds to emails, not Prime and not Wowcher for requests for refunds. You just get the run around.
I am notifying the police, I highly recommend everyone else do the same. This is the only way to stop it.
Also below:
You should report all types of scams to Action Fraud, the UK's national reporting centre for fraud.

Action Fraud can get the National Fraud Intelligence Bureau to investigate scams. They'll also give you a crime reference number, which can be helpful if you need to tell your bank you've been scammed. Read our advice on trying to get your money back after a scam.

Do not buy, it's a scam -the holiday does not exist. Bought a 2night Amsterdam City Break through Wowcher and have been unable to complete the booking as the holiday is no longer available. Tried to get a refund, and am just being passed back and forth with no result. Bloody awful experience, high stress.

Would give 0 starts if I could booked through wowcher for a price but when this shower of a company got in touch price changed asking for another £139 per person no refund option asking to change destination but still wanting more money stay away

I am absolutely impressed by the professionalism and customer care I received from Kanila who booked my holiday from Prime Holiday. She went above and beyond to make sure she found the best possible flights for myself and my mother and this little touch made all the difference to my holiday experience. Kanila also kept her promise to call me at the times I asked her too so I am genuinely thankful for her commitment and recommended her highly.

Very helpful we changed destination with ease Kanika the rep was so helpful and polite

Absolutely shambles of a company, avoid avoid avoid at all costs!!! They scam you out of more money and don't offer you the holidays advertised at all. Impossible to contact, will never answer phone and repeat themselves when they do, very aggressive on phone. Will never email, only send generic texts or call you once the holiday date has been and gone to tell you the voucher has expired .... DO NOT USE THIS COMPANY EVER!!!!!!!!

The worst travel company. Absolutely useless and no intention of booking anything you have paid for. They have no ATOL PROTECTION

AVOID LIKE THE PLAGUE

Whatever could go wrong went wrong
Said trip to Amsterdam ended up closer to antwerp

Awful company. Avoid. Sell holidays they have no intention of providing and don’t provide then harass you by repeatedly phoning from a call centre in distant lands to book a lesser holiday and refuse to refund the money.

An absolute awful company. Do not touch these people or go anywhere near them with your hard earned money. My wife booked a German Christmas market break with them and when paid they could not provide the holiday. They tried to send us to Poland but only if we paid more money. These people are dishonest at the least and........just stay clear is my advice

Avantika was pleasant, extremely helpful and dedicated to finding us the best deal for our holiday possible. She has answered all of my questions and concerns and she responded to me promptly.