Prime Charter Bus Avis 15

We contacted several charter companies for a multi-day trip and chose this company specifically because they confirmed they could provide a 28-passenger executive minibus for an out-of-state route. That was the deciding factor for us.

About three weeks after booking, we called with a few logistical questions and were told that they could not provide the 28-passenger minibus and would instead send a 56-passenger coach. This did not work for our group (12 people) or our route, which includes areas with size constraints. The smaller bus was the entire reason we booked with them.

What was concerning is that this was not proactively communicated. We only found out because we called. At no point prior were we notified that the vehicle we reserved was no longer available or that there was an issue.
Based on that information, we agreed to cancel and had to quickly secure another company on short notice.

After that, we were told the deposit was non-refundable because we “canceled,” even though the cancellation was directly due to the company being unable to provide the agreed vehicle.

Overall, the issue wasn’t just the change. It was the lack of communication and the position taken afterward regarding the deposit.

Prime charter bus made it very easy to get a quote and schedule a bus fast. I was in a rush to find a bus for a big group of people and was able to get a quote and book within 1 hour at a very reasonable price . The driver was very welcoming and early to the pick up location and not to mention the bus was very clean on the inside. In the end i would recommend choosing them due to the fact that i have used other companies in the past that have been very rude and disrespectful and busses being old/ unkept.

I used Prime Charter for my bus services. I am extremely pleased with the entire process, it was amazing. The team is very helpful and one of the best I have used. I would highly recommend them to anyone I know. If you need any transportation needs, use Prime Charter Bus! They are the best in the business!

Prime Charter was very helpful in the stresses of planning our wedding. They took care of everything, and their prices were amazing. Thank you, Frank, for all the help. We couldn't be happier!!

The driver Michael Baca didn't go down to put the luggage on the coach for my client. Clients end up taking luggage up and down couple time.

Very pleased with their service. Will certainly use them again.

Prime Charter Bus really helped me out a lot. The person who helped us book was named Frank, and he made it a breeze and was super accommodating. The driver they hooked us up with was on point, maneuvered the bus well, and he was punctual and cool. Their busses were clean and comfy and the prices were cheap. In my opinion the biggest downside was that the small bus we got didn't have a bathroom, which was a bit of a bummer. If I were to book again I would get a bigger one with a bathroom due to the relatively small price difference. Overall, Prime Charter delivered a solid experience. I am going to use them again soon for my daughters wedding!

It was good because it's easy to reserve. The driver was kind and friendly. But, the additional fees were automatically charged and were very expensive.

The driver did not specifically mention the extension fee, so I mistakenly assumed that no additional charges would be made. It would have been nice if he had alerted us.

Nevertheless, it was a good service and I would use it again.

I recently had a fantastic experience with Prime charter bus
. Their service was awesome The booking process was easy, their staff was friendly and helpful, and the bus was clean and comfortable. Our driver was professional, making sure we reached our destination safely and on time. Overall, I highly recommend Prime charter bus for anyone in need of reliable transportation for group travel.

The bus was clean, the driver was prompt and on time. He was highly skilled as he had to negotiate the hills of San Francisco on a very rainy night. He was patient with the elderly passengers on the bus, which was the largest in the fleet. The experience couldn’t have been better

Prime Charter Bus was the best we rented a charter bus for our wedding and the driver came dressed very nicely in a very nice and clean bus .
Booking was very easy and the pricing was reasonable
Thank you for the effort in making our wedding great

Our high school football team had an away game about an hour and 40 minutes north of our school. The charter bus we had booked earlier in the week cancelled on us the day of the game. I called around frantically and found Prime Charter and their amazing agent Frank who was so helpful. He couldn’t find a driver locally but kept searching and found one out of SF for a little more money. The district office paid the invoice and they had the bus on the way immediately. The evening went off without a hitch and our driver, Li even stopped for the boys to get In & Out on the way home. I really appreciate that Frank understood the urgency of the situation and got it done. We will definitely use this company the next time we need a chartered bus.

I chartered a bus for my birthday party. I had 40 people on a full sized bus. The driver Mike was very professional. He came in a suit and tie. He picked up and dropped us off to our restaurant location on time. The bus was very clean and comfortable.

My boss gave me the task to find transportation for our employee field trip we had about a total of 90 passengers.
This company was very easy to deal with and the rate was great compared to the others on arrival we got nice buses with leather seats . Will be using again

I chartered 2 buses through Prime and I am very happy with the service.
The drivers were cordial and the buses were clean and arrived on time.
I will definitely use Prime Charter for my next event.