Prime Coffee Suppliers Avis 

No disrespect to prime coffee suppliers. My machine has been dispatched to UPS who have lost it then found it and have been unable to complete delivery. prime coffee suppliers should be putting pressure on UPS to fulfil their obligation. If and whenever I receive my machine, I change my faring to 4 stars

Good customer service, continually updating me on my order, which unfortunately was delayed but I was always kept in the loop

This is the second purchase that I have made from Prime Coffee Suppliers and on both occasions I have found stella customer service; quality machines (expertly packaged) and very competitive prices. These qualities are (unfortunately) a rare combination these days.
I would happily buy from them a third time and wholeheartedly recommend them to anyone looking for quality coffee merchandise.

I ordered a Rancilio Silvia Pro X on June 10th. When I ordered it, it showed as in stock and the delivery should have been 3-5 days. After multiple emails chasing the delivery and being told there was a backlog waiting for the machine, I decided to cancel my order 29th June. After reading other reviews it seems delivery delays is a common theme. I would advise anyone wanting to use this company to contact them first to make sure they can actually deliver your item.

Great communication when there was a delay in sending the item. Customer service has been top notch so far

Great customer service and very helpful throughout the whole process. Dante and the engineer took the time to inspect my ECM machine properly and kept me updated with everything. I really appreciate the support and communication. Thank you again!

*Prime Coffee Suppliers are missleading the public.

My wife ordered my La Pavoni machine 10 days ago 22nd April. Their website has continuously stated machines have been "in stock" since she placed the order. Yet 10 days later we still await a delivery date. Their latest email sent 1st May said "we should receive our tracking details Monday 4th May". May 4th is a bank holiday. If it is sent 5th May one would assume it would arrive 7th May onwards, 14 days after the order was placed.
Having now looked closer at review ratings I see ours is not an isolated incident with other reviewers quoting misleading delivery times of 3-4 working days, pointing out La Pavoni Lever Coffee machines were shown as "in stock". One would assume "in stock" means in stock in the UK.
Trading Standards Consumer Protection from Unfair Trading Regulations 2008 (CPRs)—"misleading" actions or omissions occur when a business provides false information, or omits crucial information, that causes the average consumer to make a decision they would not have otherwise made.
I see a full refund pending.
Ron S-M

Update 28/8.2026
I received a request from Prime Coffee Suppliers via Trustpilot today the 28/8/2026.

Prime asked for the following;
We requested some additional information through Trustpilot to help us locate the order and investigate your concerns properly. Unfortunately, we have not yet received the details needed to identify the order.

If you’re able to provide the requested information, we would be happy to review the circumstances surrounding your order and provide further clarification.

Kind regards,
Prime Coffee Suppliers

My reply to the above request follows;
Given the vast amount of correspondence between Dante and myself including numerous videos and having received a full refund, I would have thought Prime Coffee Suppliers would have saved all correspondence including purchase/refund details and shipping information so they could address the matter of the two damaged units with the factory.

The above being the case I don't understand why they are now asking me to supply the information requested.

My main gripe was the fact the machines were not in stock contrary to what was shown on their website, not that both machines were damaged.

The two damaged lever esspresso machines had sustained the same type of damaged likely due to being dropped from height at some point after the machines were packed at the factory.

Ron 28/8/2026

Great company to deal with - fantastic communication, and the coffee grinder is ace!

I struggled to choose a rating for this. Ultimately I received the products and they're working but the way the customer service and communication was handled was extremely frustrating. I'm not sure I would use them again.

Pros - products received and working. One machine delivered quickly.

Cons -
First machine was delivered quickly with no info. Shipment notification came a day after, no tracking details.
Second machine was where the problems started. Shown as in stock on the website. 1 week later and I had to chase and I received a delay reason about systems. Ok I waited. Another 4 days and two chasers I was sent the same copy paste delay message - a bit weird but ok I'll let it pass, and was told dispatch would happen the following week on Monday/Tuesday. Then I was told the machine was undergoing tests - no estimated delivery date but 1kg coffee beans offered. Another 3 days passed and only a response after 4 chasers and messaging via Instagram did I get a message saying they were ready to ship the next day, 2.5 weeks post order. Tracking details not received the next day. I had to chase again twice the Tuesday after. Finally almost 3.5 weeks the machine was delivered. AI / ChatGPT clearly used for responses, not a problem per se but I'd much prefer just a personal touch.
And the 1kg complimentary bag of beans didn't come with the machine.

I get that probably most retailers in the UK are not holding stock and ordering either through wholesaler/direct from manufacturer. But honestly a really frustrating experience start to finish and does not show their sales systems website stock level accuracy in a good light.

If expectations were clear from the start it would've been absolutely fine, I'd gladly have waited 3 weeks if I was aware. But the fact I had to chase multiple times and consistently being overpromised and underdelivered meant it was a really disappointing experience, almost like I was strung along. Ultimately for a high value machine I would probably order from elsewhere in the future with better communication.

I have an original Rancillio Silvia for about 10 years now and it still functions perfectly.
I decided that I would like to buy the Silvia ProX, because it had two PID's which allows expressing coffee and steaming milk at the same time.
I researched everyone who was selling this machine and found Prime Coffee suppliers to have by far the best price. I am pleased I did, as I had a problem with the machine not functioning properly, so I contacted Prime Coffee, who were most helpful and willing to solve the problem. As it happened the machine returned back to normal as I think I overfilled the reservoir, and that may have been the problem.
I have been assured by Prime Coffee support team (Dante), that if the problem occurs again to contact them for help.

I had an absolutely fantastic experience with Prime Coffee Suppliers. From start to finish, their customer service was nothing short of exceptional. Every step of the ordering process was handled with care, efficiency, and genuine friendliness.
The team went above and beyond to make sure everything was perfect, keeping me updated throughout and responding quickly to any questions I had. It's rare to find a company so committed to customer satisfaction, but Prime Coffee Suppliers truly exceeded expectations.
I highly recommend them — not just for their quality products, but for the outstanding service that comes with them. I’ll definitely be ordering again!

Super fast delivery and the customer service team were really friendly and responsive when I needed some help with my order. Thank you!

Ordered new Mazza Philos grinder on Tuesday. Received email notification of order receipt, an invoice and received the item by Thursday!
Fantastic service!

I had an outstanding experience with Prime Coffee Suppliers. Their communication was clear, proactive, and genuinely thoughtful at every stage of my pre-order, with regular updates and honest explanations whenever timelines changed. Customer service has been superb – friendly, human, and consistently focused on making sure I felt informed and looked after rather than just processing an order. What impressed me most was their accountability: even when things went off-schedule for reasons outside their direct control, they took ownership, offered fair gestures without being prompted, and followed through exactly as promised. This is a star example of how to treat a customer and how to turn delays into trust rather than frustration. I wouldn’t hesitate to order from them again and will happily recommend them to anyone looking for both great coffee gear and genuinely excellent service.

Messaged me straight after pr-ordering of grinder. Kept me updated throughout. Highly recommend. Also very competitive pricing.

Fantastic customer service and really helpful with support query I had. Would certainly use Prime Coffee Suppliers again. Lovely people and service

Gold standard. Responsive and helpful and went above and beyond both before my product arrived and this continued through after sales. I was absolutely amazed and easily 5 star service!