Prime Coffee Suppliers Avis 

Super speedy delivery, excellent communication from Adam throughout. Highly recommended and would happily purchase a coffee machine from this company again in the future!

Adam and his team were very helpful and knowledgeable about coffee machines and advising on which one would work for my business. He always got back to me within a couple of days, and so I would definitely recommend using him to supply your business. Thanks Adam !

Cannot recommend Adam enough at Prime Coffee Suppliers. Was a pleasure working with him and I look forward to our future dealings! 5 Stars! :)

Great service, price and machine. Thanks!

I ordered a Rocket Cinquatotto R58 coffee machine. It arrived on time and as expected and is very impressive. As it is a considered purchase I reached out to Prime Coffee Suppliers beforehand - who spent some time answering my questions, and were extremely helpful. After the machine arrived, they were extremely responsive to my follow on queries and were able to quickly address a couple of teething problems as well as provide useful guides and insights as to how to get the best from the machine. I can’t recommend Adam and the team highly enough.

Excellent service
Very helpful

Great service. Promptly send my Lelit coffee machine so I was able to take it back to Thailand with me. Great follow up service. A pleasure to deal with.

Purchased a new grinder from this company and very happy with the service. Unfortunately there was a manufacturing issue with the first grinder I got sent but Adam quickly responded to my email, arranged for a replacement and a courier to collect the faulty unit within a couple of days. I’m very much enjoying the new grinder and would recommend this company to anyone looking to purchase coffee equipment. Thanks again.

Adam and the team at Prime Coffee Supplies consistently go above and beyond, without being intrusive, to ensure that your shopping experience and after sales service is excellent. Fabulous advice, instant responses to questions and a truly incredible after sales service - the best online service I have ever had. It is akin to a high end in store personal service where nothing is too much trouble. I absolutely trust and recommend Adam and the team for both machines (I got the Sanremo Cube - love it) and coffee - Classic Peru is my favourite; the depth of flavour and slight almost chocolate aftertaste is incredibly addictive. Thank you Adam and your team.

Fantastic ***** customer service & knowledge!!! Don’t even bother to look for anybody else and waste your time by scanning all the others coffee shop suppliers, if you have a coffee shop, that’s where you need to go! Adam has been helping us from inception to picking a machine and finally placing an order, service has been top class. He helped us every step of the way and even went the extra mile to get back a deposit on a machine we no longer needed. I highly recommend Prime Coffee Suppliers, service has been amazing, top class products and at great prices 🙂 we will be working with Prime Coffee more in the future.
Thank you so much!!!

This is by far the worst company I have ever dealt with. I ordered a coffee grinder on February 13th with next-day delivery, and here I am, more than two weeks later, still without my product! Nobody ever contacted me—I had to chase them down for updates, only to be fed lie after lie.

First, they blamed staff sickness, then customs delays, then they said the product had arrived from Italy on February 24th. But by February 27th? Still "in the van." What a joke! Adam Appelbee, my so-called point of contact, has been completely deceitful, constantly blaming the warehouse and refusing to take responsibility. If the warehouse is truly the issue, any serious company would look into replacing it to protect their reputation—but clearly, they don’t care.

The only positive note is that they eventually issued a refund, but that doesn’t change the fact that they wasted my time and treated me horribly.

This company is completely unreliable, unprofessional, and deceitful.

Prime were responsive and came out to repair our coffee machine efficiently. It was a good result.

I would give 5 start but I can’t when I received my machine I wouldn’t work properly plus I have to pay an engineer to come out and fix the problem because they only cover parts on the warranty not the labor, but I still bought a machine that didn’t even work when I received it which is not a good picture when the machine cost a lot of money.

Update 5th dec. Since the slightly flaky start, Adam has been very helpful and has been in regular contact. I have changed the review to 4 stars now. The machine did take a while to arrive but all appears fine - though after my initial test Santa took it away to hide - grrr! The lose screw issue appeared to be nothing to do with the machine.

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Initial review:-

My initial experience was let down by slow delivery and no communication whatsoever. When a week had passed and no sign of machine or any message I had to chase them. My reason for choosing prime coffee suppliers they were in the UK and the machine was in stock - or so it said. They were quite a bit dearer than other options such as coffeeitalia but I wanted a UK supplier and not risk a long wait. The machine eventually turned up about 10-12 days later but had been shipped from Italy - not UK. I then had to chase them for the coffee beans supposed to be included. The machine seems to work fine but I reported a lose screw - not sure if it had come out of this machine or just fallen into it. Prime coffee suppliers promised to check - but - i have heard nothing. Not the best of experiences and I wish I had saved the money by ordering from coffeeitalia - riskier as it seemed at the time.

Excellent service and friendly calls and emails back and forth

I recently purchased a coffee machine from this Prime Coffee Suppliers, and I have to say, the customer service was outstanding from start to finish. Adam, in particular, went above and beyond to ensure we had a smooth and enjoyable experience. He patiently answered all of our questions, offering expert advice and recommendations to help us make the best choice for our needs. To top it off, after discussing coffee bean options, he kindly included some complimentary beans with our purchase, which was a thoughtful gesture.

The entire process—from purchase to delivery—was seamless, and Adam’s attention to detail and genuine care really stood out. I’m absolutely thrilled with the machine and the level of service we received. I’ll definitely be coming back for all my coffee-related needs and wouldn’t hesitate to recommend them to anyone looking for quality products and exceptional customer care.

Adam has beed very helpfull and he responded very quick to my questions, even out of the working hours!
Highly recommend!

Excellent product and regular updates and communications. Highly recommend!

Absolutely brilliant service from Adam and really quick response times. Very helpful and knowledgeable!

My experience has been nothing short of wonderful. From the moment my order was placed Adam has been in constant contact, always reaching out to me to update me on my machine, going to extra trouble to source parts for me that they don’t stock, sending me coffee to sample whilst I wait for the order and so on.
In a world where we have a thousand options and places where we can order from, Prime Coffee stands apart as consummate professionals who care about the customer, their experience and the end product and I consider myself blessed to have placed my order with them.
I would strongly encourage anyone to look them over and drop them a message even if you don’t see the exact item you’re after.
Their advice is free, their service is flawless and their customer care and support is exemplary.