primrosehallpeonies.co.uk Avis 675

The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and it wasn’t left as per clear instructions in log store, instead left at patio doors?

Excellent product acceptable delivery time.

Spent a lot of money on plants online. The plants sent did not match the order or dispatch note. They do not publish a phone contact number to simply resolve this. We’ve attempted to contact via their website contact form and have heard nothing back in 10 days - not even an indication that the message was received ok. An email to the address from their FAQ page on the website gets bounced back as undeliverable. A Facebook message to their business chat does not get a response other than an automated one.
How can a company treat their customers so poorly?

Ordered two fabulous peonies, which were very healthy and arrived well packed.

Excellent plants arrived when promised, they are now thriving in our garden. Communications with this seller has been first rated throughout the process. Many thanks

Plants were delivered in good condition and driver was careful to put them hidden by my front door. They all looked very healthy.

Brilliant service and plants exactly as described and in great condition

I ordered an Elsa Sass peony in December I was happy to pay more for a mature plant (5 years) that this company states will flower in the first year. It arrived promptly although it looked damp i planted it out following primrose instructions which were good.
I have many peony’s which all have healthy eyes including a young 2 year old peony bought this year from another company that is doing so much better than the Elsa Sass bought from you.
I very much doubt that it will flower this year, I suppose there is time for more eyes to appear but I doubt that will happen.
I have sent a message to Primrose Hall using the on line support but due to there being no evidence of me sending it and no reply on a previous occasion along with no contact number I have come straight to Trust pilot.
Primrose hall please tell me where to send a photo as evidence. So that I can get a refund or you can replace my Elsa Sass for a decent 5 year plant that is thriving.
If I receive a happy out come I’ll take down my review

I have now heard back from Primrose Hall and for the time being I am happy with with the agreement of reviewing my Elsa Sass later in the season!

Comprehensive selection of peonies of all kinds. The website is easy to use and has full details of every plant. The variety I chose 'Cora Louise' photo could perhaps have shown the full flower rather than a detail.
The mature plant arrived in a large pot and already showing a bud, so I am looking forward hopefully to flowers in the summer.

An excellent company with a personal touch, you don't often get that today. Well done primrose

No confirmation of order other than the charge appearing . No details as when delivery expected . We were about to leave for a months vacation - I emailed asking for delivery date . No response .
The item actually was delivered the day prior to flying out . It's planted so unable to comment on quality . Would not purchase from this seller again .

MY plant was in good condition and came with full planting instructions. This made my life easier and it is growing well now weeks later.

My plant purchases all arrived on time and were well packaged. The peonies look heathy and substantial, and we will see in spring how well they flower.

so far so good.
Peony arrived promptly and safely well packaged.
Now planted.
Look forward to it flowering next year11

Dealing with this company is a nightmare !!
They is no way of contacting them by phone just email and then you wait forever if at all for a reply.
I recently wanted to order some peonies and wanted some advice, wanted to speak to a human being !!, no chance.
There web site talks about open days but I have now
been on there mailing list for many months and have heard nothing. Was hoping it would have been in the flowering season to help choose new colours etc.

Asked for a VAT receipt and they never sent one. Have followed up and they don't reply. Terrible customer service. Better buy from other RHS rated suppliers

Ordered peony spring fertiliser which was in stock , took them over a week to despatch the item and a week (6days) to deliver !! Even though I had to paid £9.95 for 24 hour delivery !! contacted company several times but they have never even bothered to respond , will NOT be using them again, perhaps they should not have an on-line shop as they can’t seem to run it professionally.

Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms.
So as of now it's four stars optimistically becoming five next year!

Top notch plants, beautifully packed and good, speedy delivery. Thoroughly recommend!