Princess Highway Avis 

Great quality fabrics with so many amazing styles!
I absolutely love their pantsuits with a great range of designs.
I’m a huge fan of their many Australian native flora and fauna prints as well as their offbeat quirky prints.
I’m also a huge fan of their retro prints and styles.

The staff in-store are always lovely & helpful. The jeans I bought didn't suit me though. I also find there is a lot of orange, yellow & green in Princess Highway clothes, and those colours don't suit me.

Always have a wonderful experience with my online shopping from Princess Highway. Their service is always stress free fast dispatch and I’ve never had a problem with my order. Thank you and well done Princess Highway!

Princess Highway reminds me of my childhood — I love their use of colours and playful patterns. For a long time, I thought being an adult meant dressing in monochrome and keeping things simple, but I’ve missed that sense of joy and creativity from my younger days. Discovering Princess Highway helped me reconnect with that playful side. I also appreciate the beautiful quality of their clothing — made from natural fabrics and sometimes organic cotton. That’s why I love this brand so much.

May you have the warehouse to stock up otherwise the online order was directed to the store had the size and the cost of shipping and waiting time was big.

Delivery was fast. The clothes are well made. Good quality material. Beautiful designs. Will purchase more. Thankyouv Princess Higgway.
Loved the gingham pants.(blush rose) i shortened them and turned them into cullouts. My favourite so far.

Great clothes, especially the culottes and pants, excellent sales price

I placed an order and got email partial delivery. I don't know what's sent. I emailed their customer support and have to wait 72hrs for a reply. They've got my money and there's no low stock advice when I bought online. Other online businesses are far better than this. If i knew I wouldn't have bought from them.

The fabrics are good as I especially like cotton and the designs are stylish. However, there are some issues with quality control where the clothes I purchased have loose and uneven stitching.

I’ve purchased from Princess Highway multiple times and I’ve had a great experience each time. I love the material and patterns they carry, although the gnarly shipping fee to USA makes me sad it’s worth it. They sometimes have delays in shipping when you buy during a big sale but I received (2) separate emails letting me know they were working on fulfillment, very nice! My items didn’t even take that long, it was only a delay of a few days.

It arrived! Ordered olivia jacket on July 3rd. Arrived July 18th. Faith restored. (All the negative reviews had me nervous).
Size guide indicated I order size 8. Ordered size 10 as would rather too big than too small but in hindsight should have followed the guide but still fine.
Product as pictured. Beautiful colour and material.

Like many others here, I ordered something on 28 June and still it has not even been dispatched according to the emails.

Feels like a total scam, with no genuine attempt to fulfil the item. Considering reporting to consumer affairs and I hope others do too.

This was my first time ordering with Princess Highway, and will certainly be my last. I ordered a handful of items about a month before a vacation I hoped to wear them on. Well, I leave tomorrow and my order still has not even shipped. I get generic emails apologizing for the delay almost every day, but never a real update. The chat feature on their website doesn't actually connect to a human, so there are extremely limited options to contact customer service (especially as an international customer with a significant time difference than their phone line). At this point I don't expect my order to ever arrive.

Placed an order on 28 June 2025 and it still hasn’t been shipped.
I’ve contacted customer service many times requesting support, but all I’ve received are generic, automated emails saying my order is being “sourced due to high demand.” I've asked several times for the order to be cancelled and for a refund, but no action has been taken.
😢

The absolute worst experience I’ve ever had with an online purchase. I would never buy a thing from this company again. 3 weeks and still waiting. Called and emailed and no resolution. Non existent customer service. I feel they blatantly lie over the phone as nothing else happens. Steer clear of this shop it will only cause you mass frustration.

Placed an order on 16 June 2025 and it still hasn’t been shipped.
I’ve contacted customer service multiple times requesting support, but all I’ve received are generic, automated emails saying my order is being “sourced due to high demand.” I've asked several times for the order to be cancelled and for a refund, but no action has been taken.

This experience is incredibly disappointing—especially from a brand I’ve supported and loved over the years. Not fulfilling an order, ignoring cancellation requests, and refusing to refund goes against Australian consumer law. I won’t be purchasing from this brand again.

Order placed on 14.05.2025, did not arrived, Australia Post cannot locate the parcel and is now considered lost. Contacted Princess Highway on 17.06.2025, they gave me an option for resend the items/ refund to credits. I choose to have them resend, as I do need them for an event in mid of July 2025. Up till today, I have sent follow up emails to them, no respond/ follow up. Very disappointing!

Order has not been sent. Completely unable to speak to a human only a bot that sends you in circles. Do not order from this appalling site.

Constantly having issues with online orders, every order I have had missing items and marks on the clothing. The response from the support team is abysmal and it takes weeks to get a response from them, and that's after sending weekly emails asking for an update. Don't bother asking them to send a replacement item because they never have them in stock and you get the run around with a refund.
Really disappointing because their quality of clothing is great and they have good sales but it's the customer support that really let's them down.

Difficult to buy online because the sizes vary so much. Some size 14 are huge, and some are barely a size 10.