Princess Highway Avis 

Terrible customer service and please read their returns policy before buying online. They are difficult to contact (especially when they were the ones who stuffed up the order like in my first experience). If you get a return (2nd wxperience) they give you a credit. So you pay the original postage. Pay postage to return it. Then you use your credit to buy another and pay postage again. My postage was $45 in the end. More than the item cost. Never again.

Awful customer service - ordered a Christmas gift one month ago, I am leaving for overseas for my family’s Christmas and it still hasn’t arrived. Lodged an enquiry with Australia Post and they cannot find it, I asked Princess Highway to check with them as the sender and they did not. The parcel has been to WA and then VIC three times now back and forth according to the tracking information and a month later princess Highway still says it may come, no help, no refund, really terrible customer service experience after many emails.

Warning! Princess Highway will not refund sale items and right now nearly everything in their store is on sale! So if it doesn't fit you you will not get your money back! I shall never ever buy a sale item from them again..... they have kept my money and I do not want anything else from them at present. This is so UN-Australian!!!

I ordered to the UK and it arrived rather quickly, everything is super cute and I'm really happy with my purchase. I will definitely be ordering more!!

There was a dress I really liked, I asked about measurements, it took 2 weeks & they gave a 1 sentence response including the guide. I responded asking if they had any actual measurements of the specific dress I was liking, & I've messaged x 3 now, over 2 weeks, even saying in the last message "could someone please get back to me, I'm about to give up." Nothing. Gives no confidence if I ever had to return something. Other online sites will measure at least 1 specific item from a range to give a gauge.

Awful. They sent me shoes I ordered except... only the left shoe arrived! I emailed them asked what happened and a customer service representative said she would look into it. That was over three months ago. I've sent follow up emails and never received a response.

AVOID ONLINE AT ALL COSTS

Only gave 1 star because I couldn’t give 0. Wish I had read the reviews before my purchase. Literally placed my first order THEN read the reviews. Though they surely won’t mess up my first order. Yep. Just received my first order, totally not what I ordered. Had tried to contact them many many many times prior to receiving my order to fix it… crickets. They obviously have no concern for their customers. To make things worse I didn’t even receive a receipt in order to exchange in store! So I guess I’ll sort that out Wednesday. Please take notice of these reviews but if you still choose to purchase online don’t waste your money on express post…. Snail mail more like it. And don’t expect to be able to contact them if you have problems as you will be wasting your time. Princess Highway it is you! Not us. I’m gobsmacked with these reviews how they are still operating. Will never purchase from them again. I order and lesson learnt. I’ll tick the box so they can see my review but they won’t look at that either. They couldn’t care less about what we think. So unprofessional it’s a joke.

Really disappointing customer service - I would even go as far as saying there is none. No response to emails for help. I am now out of pocket $160 and after six weeks, I still cannot contact anyone to process a full refund after this ordeal after originally requested when the item was shipped back. Really disheartened and would not recommend any Australian consumers to buy anything from this company.

Great clothes. Bought some dresses for my daughter which were great so thought I would try some for me. Did not fit or suit me at all. Returned with Australia Post (confirmed) but no contact from them. Have sent 3 emails no reply (first email is now over 1.5 weeks old). Extremely poor costumer service.

They used to charge in AUD but now when i put in my US address it changes to USD. When I checked the exchange rate, they were overcharging me by $15 USD. My credit card has no foreign transaction fees and better exchange rates, I would prefer the option to be charged in AUD and not get ripped off. In their FAQ it even says they will charge in AUD (lies). Secondly on their website it states for international packages they use DHL. They did not ship my package with DHL, they used Australia post/ Usps. I tried to contact them about it but no response. They are not transparent and information is inconsistent. I would not buy from them again.

I’ve ordered a lot of apparel from princess highway and it’s always so cute, made with real fibres (so much linen and cotton, love that) and I get SO many compliments on my coordinations with their patterns.

Sad to find out that they have so many negative reviews despite being one of the cutest storefronts I’ve ever seen. Really perfect clothing if you work at a fun office.

One thing I will note is that shipping to Canada from Australia takes a long time and at times, the duties are nuts. I order a lot of things from out of the country and this isn’t unique to Princess Highway. Definitely go into it knowing that and give them some grace for things they can’t control.

This company is a scam. No customer service, unable to contact them at all. They will not refund, only provide a voucher.

Avoid at all costs.

Very poor purchase experience. This online shop seems like a scam company. You cannot get refund if the clothes are not suitable for you. The voucher seems like a kind of waste of money if you don't want to purchase clothes from this shop any more.

I saw 3 cute smock dresses (Harvest Smock Dress, Enid Smock Mini Dress, Koala Smock Dress) on their website and was hesitant to order them based on the reviews here. Maybe it was because I paid for express shipping but they all shipped together quickly and arrived about 3 days after ordering. I will say that the fabric of the dresses feels thinner than the older smock dresses of theirs that I own.

This website is a fraud - they charge customers then never deliver goods. Avoid at all costs!!

It was my first time I bought from Princess Highway and had to return an item that was faulty. Their returns staff refused to give me a refund, stating I had kept the item. Why would I want to keep an item that was inexpensive, was faulty and of low quality? They refused to address the issue. I rate this company zero star.

I ordered a dress on sale which some weeks later showed delivered in a state I do not live in.
There is no phone number you can call to speak to a person and my email enquiry took three weeks to be answered only to be told my parcel was "delivered as addressed". The agent who answered my email enquiry about my delivery dispute DID NOT obviously check my order details and postal address as they should have seen (if they paid attention to detail) that I live in VIC and my item was delivered to NSW. It was only due to my persistence and constant emails to them disputing this that they actually emailed back a week later again advising "Oh the item now is back with us".....I would never buy from them again as they have no empathy, no attention to detail and only do more if you are persistent enough to keep enquiring! Their responses are templates with no respect for the customer who had paid good money for items they do not have. No apologies and no understanding ever was noted in communications to me. Their responses are so spiratic - one day I had three emails consecutively and then days later finally one answering my enquiry....in short customer service is appalling and that is my first and last purchase from this company.

please dont buy online from this website. I ordered 2 weeks ago and cost me $280 with no update about my order.

PLEASE AVOID SHOPPING ONLINE ON PRINCESS HIGHWAY WEBSITE. THE WORST CUSTOMER SERVICE EVER!

Too long to post and no telephone number to contact. Covid is over, there's no reason not to have a contact number (which was your excuse when you took it away...which isn't justifiable).
I don't see why I need to prompt them to ship items paid for 2 weeks ago.
I see many people experience the same,yet they haven't improved issues over reasonable time.

Ordered 4 weeks ago… one out of the 8 things I purchased was shipped… have tried to contact (literate anyone?) but everything is AI… no option to speak to a person or to email… just keeps rerouting back to the chatBOT saying that no one is available right now and to fill out a form (with a link to that chat bot again… no form)… so I guess I’ll never see that $250 again or the clothes I bought…

Avoid!