Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Luis was the handyman/technician that performed the gutter cleaning at my home. He was communicative in advance of the appointment, told me what and how he'd do the work, showed me before and after ph... Voir plus

Noté 4 sur 5 étoiles

We had our deck stained by Pro.com and the service was great, the job very meticulously done. We are happy. There were a few hiccups during the process - the communication between Pro.com and their... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Your representative Evan, was outstanding. He finished installing our new mail box in a short time and went on to do two other jobs to fill up the two hour minimum for which we hired him. We discu... Voir plus

Noté 2 sur 5 étoiles

It took me 2 weeks to schedule a four-hour job. Then the handy man who came left the work somewhat unfinished and never contacted us to see if he could come back to complete it. We were busy moving,... Voir plus

À propos de l'entreprise

  1. Société de construction
  2. Magasin de meubles
  3. Société de presse
  4. Maché en ligne

Écrit par l'entreprise

Pro.com is a team of construction pricing and technology innovators. Together, we help our clients build projects ranging from custom homes to multi-room remodels. Behind the scenes, we identify every single obstacle that squashes construction productivity, then build solutions to eliminate them. The result — our clients, partners, and contractors get a better experience from start to finish.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent prompt service

We really are blown away by the level of service Pro.com offers. Thank you so very much for making my job easier, getting maintenance issues fixed in a timely manner for the properties that we manage.

18 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Terrific experience.

I'm hooked on this service. Handymen have been excellent -- knowledgeable, efficient, nice and have done good work, including solving problems.

18 juin 2016
Avis spontané
Noté 1 sur 5 étoiles

Keep looking!!!!

Charged me for more time than the job actually took, the work was poorly done, he left with the supplies we bought, and he was late showing up! I give them zero stars.

17 juin 2016
Avis spontané
Logo de Pro.com

Réponse : Pro.com

Kim, we're sorry we missed the mark on your project. There were multiple points where we should have communicated better. We should have let you know our policy on tall ladder rentals up-front. After the first appointment, you were not present for a final walkthrough, but after Dave left you identified some changes needed and let us know. We did our best to schedule you for the next day, but when Dave was running late, we did a poor job of communicating an expected arrival time. In the end, we credited you in full for the second appointment. Thank you for the feedback. We are improving our process and training based on your negative experience, and we hope you'll consider trying us again someday.

Noté 5 sur 5 étoiles

Great Job !!!!

The pro that came to my house was very knowledgeable. I would suggest that if you have a small job, save them up so it would be cost effective . I would definitely use them again.

2 juin 2016
Avis spontané
Noté 3 sur 5 étoiles

Not real happy

I had a 2 inch by 8 inch hole in basement ceiling drywall. They sent a nice young man who put an 8 inch by 8 inch patch over the hole. He put almost a whole plastic container of putty over the patch and couldn't get it to blend in. After about an hour and 1/2 He called the company and asked if he could just do drywall instead of patch. He went to home depot and purchased some drywall and then came and finished the job. The problem is now I have a 2 ft by 2 ft patch that doesn't blend in either. The extra putty is so thick on the edges it will take me many hours to blend it in. I could have done the job myself with a much smaller patch and with less putty. They initially wanted to charge me for the extra time, but reduce price to original 2 hours - so that made me happy. The young man did his best, but it just looks terrible - I'm not sure he had ever done drywall repair before. I did think he was a very nice person though.

2 juin 2016
Avis spontané
Noté 2 sur 5 étoiles

Cost too much

Initially it was suppose to be a 2 hour project. I became a 5 hour project. There might be some unknown to the project but it seems to me that all the unexpected became my cost.

1 juin 2016
Avis spontané
Logo de Pro.com

Réponse : Pro.com

We understand the frustration with projects costing more than you expect and do our best to be as transparent as possible.

According to our field notes, once Dave arrived he discovered a few things things that required additional scope to complete your "time & materials" job. For example, the dishwasher opening had to be wider and there were missing parts we needed to go buy. Dave made sure to inform you that this would require additional scope and materials, which you approved.

We're working on a few different ways to reduce project unknowns to avoid situations like these in the future. If you have any additional feedback on how we could have served you better, please don't hesitate to email us at support@pro.com. We hope you’ll give us a try again in the future!

Noté 5 sur 5 étoiles

Courteous and Professional

We had good experiences the two times we used them. The workmen were courteous, respectful and helpful. The office went our of their way to accommodate a problem we had with scheduling.

1 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Great handyman experience

My handyman arrived on time, was able to do what we asked (including a very complex medicine cabinet repair) and was done early. I highly recommend this service. I will be using them in the future.

1 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Pro.com is a very efficient, reliable company. Also very competive in cost.

I had a very positive experience with Pro.com. Their personnel is very experienced and friendly and cooperative. The one who worked with us , a gentleman named Mike B, was exceptional. The price was very reasonable and, they offered an estimate range (max to min). They followed up withreview of the work progress. They even granted all by themselves a promotional discount effective in the period the work was done.

26 mai 2016
Avis spontané
Noté 5 sur 5 étoiles

You are worth five stars.

Your representative Evan, was outstanding. He finished installing our new mail box in a short time and went on to do two other jobs to fill up the two hour minimum for which we hired him. We discussed his putting in a railing for our front steps and will set up a time for this shortly.

Michael Agather

25 mai 2016
Avis spontané
Noté 4 sur 5 étoiles

Efficient and friendly

David called when he was running late and arrived at the time promised. It took two of us to get the tv bracket installed due to its weight and location, but a little "sweat equity" was no big deal.

He was friendly and the work was done correctly and quickly.

Will use Pro.com again for a few other projects I have around the house.

25 mai 2016
Avis spontané
Noté 5 sur 5 étoiles

Genuinely cared about my needs

My husband and I encountered health problems which necessitated us moving from Seattle to Bremerton to be near our son for family assistance. This move was done quickly. I discovered Pro.com Handyman on the Internet, didn't know anything about them, and took a chance that they would be honest and fair in getting our condo ready for selling. All my contacts were by telephone and I was pleased to find they went out of their way to make this situation less stressful for me. Will and Natasha coordinated the work and Evan did a superb job of painting and fixing trouble spots within the condo. In my opinion, they deserve the 5 star rating I gave them.

25 mai 2016
Avis spontané
Noté 1 sur 5 étoiles

Unprofessional, unprepared, and never finished the job.

I think the title covers it. I bought a Groupon for Pro.com and just wanted a couple ceiling fans replaced. 8 hours and 2 guys later, my baby's nursery smells like an ashtray and the light turns on with the 'fan" button and vice versa - except for when the light randomly flickers on.

25 mai 2016
Avis spontané
Logo de Pro.com

Réponse : Pro.com

We're sorry we missed the mark on your first experience with us. I understand our support team is already working with you to make sure you are taken care of at no extra cost.

With regards to the ashtray smell, thanks for letting us know. Respecting your living space is a top priority for us, and we will take this opportunity to set up some training with our staff on ways to mitigate such odors in the future.

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