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Frontdoor Pro Avis 451

TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Front Door Pro was hired as a package deal through Moen / Farmers Insurance. Classic bait & switch operation - this is documented all over the internet. They give you the $300 "discounted rate" for th... Voir plus

Noté 5 sur 5 étoiles

Bryan from AllSouth Heating and Air did an outstanding job. His communication was excellent from start to finish, and he took the time to clearly explain the issue, the diagnostic process, and the re... Voir plus

Noté 5 sur 5 étoiles

Oxi Fresh carpet cleaning, Very pleased. I needed my dad’s carpet cleaned the next day. They were very accommodating. Ignacio was a pleasure, he was very professional. Thank you for meeting my nee... Voir plus

Noté 5 sur 5 étoiles

Nice experience. Friendly tech person. Explained everything. Suggested info for the figure and a possible new system. Would use again.

À propos de l'entreprise

  1. Aide à domicile

Écrit par l'entreprise

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.

Écrit par l'entreprise


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

451 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 48 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Deceptive advertising

I was contacted regarding installing a new A/C system prior to the expiration of the federal tax credit program for Energy Efficient upgrades. Frontdoor Pro sent me 3 quotes based on the tax credit. As it turns out, none of the three units came remotely close to qualifying for the tax credit as none of them included qualifying equipment. I almost got into a contract expecting a tax credit that would never come. Fortunately, I spoke with a credible local installer who saved me from making that mistake.

4 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Scheduling was easy …

Scheduling was easy and technicians kept me informed of arrival time. Work was completed in a timely manner. Very easy process!

2 décembre 2025
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Réponse de Frontdoor Pro

Linda, this is absolutely wonderful to hear! Our goal is to help make homeownership as stress-free as possible. We look forward to lending you a helping hand on your home repairs and maintenance for many years to come. Thank you!

Noté 5 sur 5 étoiles

Had a great experience with Walter with…

Had a great experience with Walter with Excalibur HVAC Plus! Definitely recommend!

2 décembre 2025
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Réponse de Frontdoor Pro

Beth, that's terrific to hear that your HVAC service went smoothly with Walter! Thank you for being a valued member and for sharing your feedback with us.

Noté 5 sur 5 étoiles

Great service

Appt was timely, efficient and informative.

2 décembre 2025
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Réponse de Frontdoor Pro

David, that sounds like music to our ears! Thanks for sharing about your positive experience, and we look forward to assisting you on your future home repairs.

Noté 5 sur 5 étoiles

Showed up on the time scheduled,service…

Showed up on the time scheduled,service guy spoke when I opened the door we had a good conversation about the weather,did the inspection said all was good.

2 décembre 2025
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Réponse de Frontdoor Pro

Harold, we pride ourselves on helping to make home ownership more hassle-free. Thank you so much for sharing your feedback, and we look forward to assisting you with your future home repairs!

Noté 5 sur 5 étoiles

Service technician was very…

Service technician was very professional and walked through the process, provided updates and recommendations

2 décembre 2025
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Réponse de Frontdoor Pro

James, we're super-psyched to hear that you had a positive experience. Thank you for being a valued member!

Noté 1 sur 5 étoiles

Horrible Service

I didn’t not get the service in credit since the company did contact us, at first, home shield did not understand it was on my account. The first company they sent did not come and had to ask to get the service credit.

2 décembre 2025
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Réponse de Frontdoor Pro

Ashley, I apologize for any misunderstandings that may have occurred. Please reach out to us at (844) 473-7849 at your earliest convenience so we can further assist you and clear up any outstanding issues. Thank you!

Noté 5 sur 5 étoiles

Justin was friendly

Justin was friendly, timely and efficient.

2 décembre 2025
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Réponse de Frontdoor Pro

Eric, it's awesome to hear that you had a positive experience with Justin. Please don't hesitate to reach out to us again regarding your future home repair and maintenance needs. We're here for you!

Noté 5 sur 5 étoiles

Great service

Great service

18 novembre 2025
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Réponse de Frontdoor Pro

Ronnie, reading your feedback made our day! Thank you for being a valued member and for entrusting us to assist you with your home repair and maintenance needs.

Noté 5 sur 5 étoiles

Timely and Honest

Helpful and Professional

18 novembre 2025
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Réponse de Frontdoor Pro

Frederick, we truly appreciate your feedback and look forward to partnering with you on your home repair and maintenance needs for many years to come. Thanks for being a valued member!

Noté 1 sur 5 étoiles

Warning about using Crown Temperature, Healing and Cooling company.

First, I spent over two days about two hours trying to get an annual HVAC appointment set up through AHS. Once that finally happened Crown Temperature, Heating and Cooling sent out a technician who checked my furnace and humidifier attached to furnace. He said I needed to get another humidifier filter and took out the filter for me so I could make sure I got the right one. He failed to mention that if I didn’t replace the filter right away that water would flow onto our basement floor. So, the next day we had a flood in and around our furnace in the basement. When we called Crown, the head technician, named Jeremy, was exceptionally rude, would accept no responsibility for the situation, screamed both at my husband and I on two separate phone calls and hung up on us both times. My husband called and asked for the owner of Crown to call us but he never did. Wow! The worst customer service we have ever had! We not only will never use Crown again, we are very unhappy with AHS.

18 novembre 2025
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Réponse de Frontdoor Pro

Susan and Charles, thank you for bringing this matter to our attention. We are currently looking into this case and will respond back here again shortly.

Noté 1 sur 5 étoiles

Need better customer service

Need American to take my call, I submitted my information and he asked the same questions again.

18 novembre 2025
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Réponse de Frontdoor Pro

Hello! Please reach out to us at (844) 473-7849 or email help@pro.frontdoor.com so we can further assist you. Thanks!

Noté 4 sur 5 étoiles

Furnace maintenance

Communicated their arrival time to me. Was time efficient and knowledgeable.

11 novembre 2025
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Réponse de Frontdoor Pro

Heidi, we love to hear this. Thank you for entrusting us with your home repairs and maintenance needs. We're proud to have you as a valued member!

Noté 5 sur 5 étoiles

Excellent professional work

Excellent professional work. Very attentive technicians.

11 novembre 2025
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Réponse de Frontdoor Pro

Falcon, we're proud to partner with you on your home repair and maintenance needs. We love our technicians as well--and look forward to assisting you for many years to come.

Noté 5 sur 5 étoiles

Quick service

Quick service

11 novembre 2025
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Réponse de Frontdoor Pro

Henny, we always strive to help make your home ownership journey more stress-free. Thanks for providing this awesome feedback and for being a valued member!

Noté 5 sur 5 étoiles

Easy to schedule and everything worked…

Easy to schedule and everything worked out perfectly.

11 novembre 2025
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Réponse de Frontdoor Pro

Janet, these are words that we absolutely love to hear! We look forward to partnering with you on your home repair and maintenance needs for many years to come. Thank you!

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