I appreciate the customer service and…
I appreciate the customer service and frames quality.
13 octobre 2026
Avis spontané
Réponse de ProCut Global
Thank you!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCut Global is a UK-based manufacturer and supplier of high-quality picture frames and framing products, offering a wide range of styles, sizes and custom solutions. We design and produce modern, sleek, classic and ornate picture frames, along with stepped, swept, frameless clip and multi aperture frames, suitable for a variety of display needs. As a manufacturer, we offer picture frames in all standard A, Imperial and Metric sizes, as well as made to measure picture frames cut to your exact dimensions. Customers can choose from a range of frame styles and colours, with the option to add picture mounts for a clean, professional finish. Every product is precision cut using advanced techniques to ensure accuracy, consistency and durability. In addition to frames, we supply picture mounts in multiple colours, along with perspex and acrylic sheets for picture frames, cut using laser and beam saw technology for clarity and strength. Our range also includes football shirt frames, vinyl record frames and strut backs, making us a complete solution for framing and display products. ProCut Global products are ideal for home décor, offices, galleries, retailers and professional use. With a focus on quality manufacturing, precision cutting and reliable supply, we provide framing solutions designed to protect and enhance artwork, photographs and memorabilia.
Coordonnées de contact
Unit 11, Carwhinny Mitchelston Industrial Estate, KY1 3LS, Kirkcaldy, Royaume-Uni
- 07377154746
- support@procutglobal.co.uk
- procutglobal.co.uk
3,3
Moyen
7 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terribly poor CUSTOMER SERVICE
Reached out several times with no response. My order got lost in the post and I am yet to have a solution extremely disappointing
29 septembre 2026
Avis spontané
Réponse de ProCut Global
Hi,
We're really sorry to hear about your experience. This certainly isn't the level of service we aim to provide, and we understand how frustrating it must be to have an order go missing without receiving a resolution.
We'd appreciate the opportunity to put this right. Please contact us with your order details via email so we can look into this as a priority and work towards a suitable solution.
Thank you for bringing this to our attention. We hope to resolve this for you as soon as possible.
Kind regards,
The ProCut Global Team
Be warned!I would give zero if i could
Be warned!I would give zero if i could, i made order for standard size frame 4 days ago and asked for any delivery update via email and had no response. I have called- went to gifgaf vm, messaged via whatsapp - no response. I need the frame within 1 week for the bedroom wall artwork as getting ready for the photos to put my place on the market for sale, so this was a terrible mistake to buy from this irresponsible, unreliable and possibly fraudulent company. Update 3/08/26- As my order was not even started on day 4 after purchase I have asked to cancel it and received confirmation it will be cancelled, I have asked when will I receive my refund and of course NO REPLY. Where is my money please? now I have no frame and no money! Update 08/08/26 Yesterday 5 working days passed since I was told my refund was processed, (my bank/card provider processes refunds within 5 days) yet no sign of my money. I emailed Tom asking for refund receipt to see the evidence - this should have been emailed to me at the outset - but I have not received a reply. to my request. I will wait a few more days and if no refund appears I am raising this as chargeback. Update 15/08/26 I finally got a reply to my refund receipt request but instead of what I requested I got a snip of their system screen showing my original purchase transaction and date with status showing as refunded, which appears to have only just been arranged, as at the same time I got the reply email from Tom my bank card transactions only just showed the refund processed on 15/08/26. I replied calling out the misleading and lying about earlier refund, and of course reply was Tom thought the refund was already processed and confirmed he only refunded me today. I would not believe 1 word of this company statements. My recommendation remains AVOID!
31 juillet 2026
Avis spontané
Réponse de ProCut Global
Dear Sylwia,
We are sorry to hear that you feel disappointed with your experience.
We have checked your order, which was placed on 29th July, and can confirm that it is currently in production. As stated on our website, our standard production lead time for standard-size frames is 2–4 working days before dispatch. At the time of your review, your order was still within this published timeframe.
We sincerely apologise if you did not receive a timely response to your enquiry. We understand how important communication is, especially when you are looking forward to receiving your order, and we are reviewing this to improve our customer service.
Your frame will be dispatched as soon as it has completed our quality checks, and we hope you will be pleased with the quality once it arrives.
Kind regards,
Customer Support ProCut Global
Updated 8/4/2026
Dear Sylwia,
We're sorry to hear that you remain disappointed.
As requested, your order was cancelled before dispatch and your full refund has already been processed. Please note that while refunds are processed by us immediately, it can take several working days for the funds to appear in your account, depending on your bank or payment provider.
If you have not received the refund after your payment provider's processing timeframe, please contact us directly and we will be happy to investigate further.
Kind regards,
Tom
Poor company with zero customer service
Had a week to deliver an order made via Amazon they decided to use Evri for delivery there choice a company who have a terrible reputation for missed and lost delivery. Pro cut have been no help whatsoever just keep asking for me to wait for delivery, I am a small business and don't appreciate having to let my customers down because of choices made by pro cut global there customer service is poor and non existent avoid unless you want to be disappointed.
16 mai 2026
Avis spontané
Worth buying
A0 Modern frames were more than amazing. I just loved buying picture frames from ProCut Global. 🥰
20 mars 2026
Avis spontané
Quality of Picture Mounts
The Quality of Picture Mounts by ProCut Global was Pro. It's been 1 year I am buying framing products from them. Just love the Quality!
1 mars 2026
Avis spontané
Réponse de ProCut Global
Thank you Dan for positive words!
My most favorite picture framing brand
My most favorite picture framing brand. I just love it!
11 avril 2026
Avis spontané
Réponse de ProCut Global
Thanks!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.