Proguardlocksmiths Avis 

No pricing up front. Wanted $475 to open the lock once he’d finished drilling. Wanted $99 to put a new barrel in. Took my barrel away.
Untrustworthy. Never again. No official marked car. Felt vulnerable as a woman alone.

I am highly disappointed with the service from ProGuard Locksmiths. I specifically requested that all of my doors be rekeyed to a brand-new key. Instead, the locksmith left me with my existing key, which already operated two of the doors. No new key system was provided as requested.
Furthermore, the locksmith replaced my security door lock without any prior price consultation. I was charged an exorbitant $400 for a lock that retails at Bunnings for under $50.
To make matters worse, their customer service is non-existent. The locksmith refused to return my calls, and the formal complaint I lodged through the ProGuard Locksmiths website has been completely ignored for three weeks now. Avoid this company if you expect fair pricing, correct service, or professional communication

Fixed a lock for an expensive price. It broke after three months. Work not guaranteed. We got a proper locksmith in, who said that the work by the Proguard locksmith was very poor quality, and that the lock itself was extremely cheaply made and was no better than a toy.

scammers that take advantage of women and damage doors because they are not locksmiths they are just common thieves.

I called them on the weekend. They did their work. But the pricing was 3 to 4 times higher than the usual price. They never told me what the total cost would be before the work, while their website says that they would always give a quotation. A European guy came. The car and other items don't match what's advertised on their website. They charged me almost equal to the price of the monthly rent for hardly 20 minutes of work! I am really not sure how these kinds of business entities get a license to work! People will be harmed. Also, if you search on Google, I believe they paid to promote their website. No open Google review exists. Government should look into these.

Biggest scammers ever .$1130 for 10 minutes work opening a door . Obviously getting to and from a job and the knowledge is worth money included with the time of a job but these guys charge 3-4 times a normal rate . Wouldn’t have questioned a 500 dollar bill but these guys stung me : $250 emergency fee , $200 weekend fee , $80call out fee all while the page advertised 25 dollar flat call out rate . $480 to take a couple minutes to drill a tiny hole. Who decides what’s an emergency or not for that 250? Even ad 15% charge for paying by card which everybody would obviously pay this way . Stuck outside after 12 hours nightshift and find a smashed car window and house keys stolen from then have to wait up for hours just to get shafted again by these crooks . Only proceeded because of ignorance of what a normal price is and a bad need to get inside knowing also 600 odd would be his asking just for turning up without opening it .Avoid like the plague . Maybe I’ll have to call again and give them an address somewhere but won’t find a locked door will only find me and 10 mates and an invoice for them to pay on the spot.

A female neighbour was BULLIED into work worth $900 which damaged her door and needed to pay $200+ to get repaired. Check the many complaints and underhanded tactics of this mob.

Total scammers! Do NOT use these guys ever!!!

My friend used them and paid 10x the price simply because she trusted them.

They have been reported to the police for coercive and illegal practices.

Should have zero stars. Vague about the price of the service (no 'transparent pricing') to unlock a door and paid almost a month's rent for the service. Never again. Should go to the ACCC and a current affair.

Alex (French accent) attended my new home to change the keys. Unfortunately, the experience left me feeling extremely uncomfortable and intimidated.

The business and vehicle presented were nothing like what was advertised online — he arrived in an unbranded, run-down car, which immediately raised concerns for me. I’ve since read about cases of locksmith jobs being intercepted from legitimate companies, so it made me question whether this may have been one of those situations.

I was quoted an approximate cost over the phone, however upon arrival the price instantly doubled. When I questioned this, I was told “I already explained that to you,” which wasn’t the case. It felt manipulative and gaslighting. A call-out fee was also demanded despite never being disclosed beforehand.

The overall interaction felt very pressured, intimidating and unpleasant, and I did not feel comfortable in my own home during the experience. I would strongly encourage others to go elsewhere.

Don’t waste your time.
Terrible communication.
Wasted an hour driving to meet them at our caravan when we locked in 2pm. Then said he would be there at 2.40pm so waited longer and then he said not until after 4pm.
Waste of my time

False and misleading advertising, advertise as honest, transparent, fair pricing and no hidden costs.
Also no written quote given before work commenced.

The invoice was only provided after work was completed and was unexpectedly high and did not reflect the materials used or the time taken to do the job.

Charged $1,220 for a 30 min adjustment of a lock
Booking was between 3-5pm then turned up 2 hours late and adds a $300 after hours charge onto the invoice as well as a $460 new lock fee and $150 fee for 30 mins work
Absolute scam
Would avoid at all costs
Don’t trust this business

If you are comfortable about paying for the unfortunate situation of being locked out, ( itemized on the bill) don’t mind paying for the “heavy duty tools” they use to do the job ( also itemized on bill) and have a lazy $1711 to throw around, this is the company for you. This is price gouging at its best. Total exploitation.