Project EV Avis 1 870

Absolutely amazing customer service.

After multiple attempts of trying to setup my charger without success, I decided to call for help. Lewis Woollett took my call. He knew what my issue was straight away and talked me through all the steps required to get up and running within 10 minutes. Thank you

Great customer service by sam

Thank you for the quick response and help

After having difficulty setting up the chargers due to no network where the chargers were located Lewis Woolett (Project EV) was a great help providing support over the phone step by step to get these operational to my clients specific charging requirements. My client has since requested we install another charger on the back of the previous works.

Great experience. My fault starting my EV charge. But phoned the help line and the problem was sorted.
Very efficient. Thanks

I cant rate the customer experience any higher the experience was made seamless by the quality of the customer service member Samuel Phillips

Paul was highly professional and took the time to clearly explain each step of the project EV charging setup process. His guidance made the entire experience smooth and easy to understand, greatly improving my overall charging experience.

We needed help reconnecting our Project EV charger to the internet following a change in ISP. Whilst we have done this before, there seemed to be an issue this time, which Sam quickly resolved his end. Sam P was excellent, he talked me through what I needed to do, calmly and patiently in simple, small easy to follow steps. Many thanks Sam!

I will echo many and say how patient Paul has been with clear instructions and communication. Thank you

The technical support offered by Lewis from Project EV was everything I needed it to be. He was incredibly patient with my ineptitude in resolving a fairly complex process and was also completely on top of the technical requirements. He was also prompt in calling me back at the time which suited my convenience. Admirable service all round.

Lewis was Very helpful
Wasn't rushed he took his time talking me through the connection procedures.
Many thanks

The support from Project EV in setting up my home charger was outstanding. It was a long phone call but Uways Subhani was very patient and guided me through the whole process. As a complete newbie to electric vehicles and someone who is not great with technology this was very much appreciated.

Prefect product, great customer service. I would definitely recommend. The apps are well suited to the product and the warranty is exceptional

I would like to take a moment to recognise the outstanding support I received from Paul Kolawole at Project EV.

Paul spent over an hour on the phone with me working through an issue with three EV chargers that were not functioning correctly. His patience, technical knowledge, and genuine willingness to help were exceptional. He methodically worked through the problems step by step until we successfully got all three chargers operating as they should.

What really stood out was his commitment to resolving the issue properly rather than rushing through the call. He took the time to explain things clearly and made sure everything was fully working before ending the conversation.

This level of support was a significant contrast to a previous interaction I had with another colleague, where unfortunately the same level of assistance was not provided.

Paul is a real credit to Project EV and represents the kind of customer support that builds confidence in a company’s products and service. I am extremely grateful for his help and professionalism.

Thank you again, Paul.

We had an issue with the App and tried to call out of hours, so planned to call back next day. Before I could do that Lewis called, they check all call even when no message is left, he sorted our issue and i was blown away but such brilliant service. I will recommend my son get the same charger.

Many thanks to both Uways Subhani and Lewis Woollett for their patience and help in resolving my issue in connecting my EV charger.
I was struggling as an inexperienced laptop/phone user but in both gave me their fullest attention and in no way made me feel inadequate.
Brilliant Service.   Kind regards Ken Rourke

Sam Philips was very helpful to get my project ev charger up and running, excellent communication hence 5 star

Lewis was fantastic when helping us sort out our EV charger. We had been having issues with it and couldn’t get the app working properly, which was very frustrating. Lewis was very patient and thorough from the start. He checked all of our details carefully and talked us through each stage step by step, making sure we understood everything.

He was extremely knowledgeable and didn’t rush us at all, taking the time to make sure the charger and the app were both working correctly before he left. His calm and professional manner made the whole process much easier and less stressful for us.

Excellent service from Lewis – we really appreciate his help and would highly recommend

A very frustrating issue with my Charger not logging to my network which had been going on for some time, was resolved by Sam Philips who went above and beyond to help me work out the problem. He called back when he said he would and tried multiple solutions to get me sorted. Its good that people like Sam are out there and determined to fix problems.