Project EV Avis 1 861

Samuel Phillips help me get the chargers online and was very supportive ,helped me sort a problem out with the chargers. Very helpful. Rang me back when the phone got cut off.

Lewis Woolitt the CS agent was extremely patient and most helpful with getting me set up. He took his time guided me through and was very pleasant polite in every way.

Good explanation of the product along with clear and concise instruction from Samual Phillips which enabled me to solve my problem and learn more about the product.

1st class customer service. I called, didn’t leave a message as I thought I’d try again but didn’t have to, got a call from Lewis (Woollett) asking how he could help.

He then tried all sorts to resolve my issue, but ended up needing to book a visit. Wasn’t for a lack of trying that’s for sure!

Comms were great, Lewis was clear on what they were doing and why. This is how customer service should be!!

Once they decided on a visit, Jaida-Leigh contacted me explaining my options clearly and to be clear, the options were pretty good considering my charger is about 4 years old.

Keep up the excellent work, a pleasure to deal with you all.

Paul was extremely helpful, his guidance was clear and easy to follow. When the connection was lost he called back.

Very responsive and helped to resolve issues quickly.

We are new to electric vehicles and didn’t have the first idea how the charging at home works. We wanted to take advantage of the overnight cheap rates offered by Octopus and although we already had a charging unit installed on our new build house we had never even looked at it. We contacted Project EV for help and spoke to Paul Kolawole.
He was amazing! Explained everything we needed to do and went through setting up the account, even ensuring the charger was connected to our WiFi. Believe me he had to be very patient with us but didn’t show any signs of frustration. We are all sorted and so grateful for his assistance. Thanks Paul, you’re a star!

After issues with Octopus not recognising my charger Paul helped resolve this issue quickly and explained the problem without any issue.

Uways was very patient and solved the problem efficiently

Thank you Lewis for all your help today in changing Wi-Fi settings. You took time to explain what I had to do and made it easy for me

Changed broadband provider over the weekend and had connection issues. After trying everything we could, I called technical support where Lewis was able to talk me through what steps to take and had everything working and online within 20 minutes. Thank you so much!

Great communication throughout and a Teams call made the charger set up process really straightforward.

My issue was resolved instantly by Samuel

Paul was excellent and very patient. Really pleased he managed to sort out my charging problems remotely.

Jaida from Project EV Fixed my issue in one go on removing a delayed timer from the backend.

Able to provide the solution in the call. Polite and customer-friendly.

Never seen customer service like project ev have ,very polite, helpful and well trained, well knowledgeable, helped by Lewis about not connect app to charger thanks lewis

Ademola one of the team at project EV was the most helpful person, he got us up and running in minutes thank you

Great call
Very helpful
5 star service

My Project EV charger had dropped off our WiFi network, so I was unable to get charging reports from my App. When I called Project EV's team on their published number my expectations were low, until I quite quickly spoke to Paul. What a well trained guy. He talked me through disconnecting, and then resetting our charger, and shortly after...there were my reports. Brilliant support. Brilliant service.