Avelon Live-In Care  Avis 

I’ve had a positive experience working with Promedica24. They have been very good at providing consistent care packages and overall support. The team are approachable, helpful, and supportive throughout placements, and they take issues like bullying seriously, with clear procedures in place. I’ve always felt supported, and the emergency line is reliable and always available when needed.

The only downside I’ve experienced is that when arranging travel myself, reimbursement can take quite a long time, which can be frustrating. Aside from this, the company has been supportive and communicative, and I’ve generally felt well looked after as a carer.

I am happy with Pm24 because Promedica24 is a good company. You can choose your own time table to work.

I started working with ProMedical in July, and so far my experience has been very good. I receive the support I needed as a carer and the communication has been smooth. They are organised, responsive, and always ready to help whenever I have questions or need guidance. Overall, I’ve had a positive experience working with them.

4 years ago I had the chance and pleasure to join the PM24 team and I believe it was a wise demisionat. PM24 is an excellent company with professionals who are there for clients and employees. I'm very happy that I have the opportunity to work and represent PM24. If somebody need help I highly recommend PM24.

I spoke to Lisa Colver who was so helpful. She gave her time to explain all the information she could offer and to signpost me to other resources. This was a really difficult time and communicating with people like Lisa really helped. Thank you for your professionalism and care.

I have never worked in care before, joined Promedica in march this year, I’ve enjoyed every minute. I love working with the staff, management are great and hard working. All the clients are lovely, I love working with them, such a lovely bond with them all. Management are always there to help with work and life balance. Was worried about hours when I first started I’ve never had below 40 hours a week /)

The standard of care and poor level of communication continue to be a disappointment. I've caught care workers not attending to my mum when she was begging for help, as one example of poor standard of care. This is despite previous concerns being raised about this.

I started working for Promedica approximately 4 weeks ago. My whole entire experience from recruitment, to training, then into starting my employment has been impeccable.
The amount of support and guidance I have received throughout these processes, and that is still ongoing from my manager and other colleagues, has been outstanding.
I couldn’t think of a better company to work for, as it has been such a positive experience, and what they do and the amount of support that they give their clients goes above and beyond- they really all do CARE.

It's a business. Just about money. Same as all these "Care" companies. The same as everything in this life. Of course you have to pay but for what? You maybe get one now and again who is actually naturally caring. Finding such a person is like finding gold. We live in a robotic digital society of empty shells now. I need soulful spiritual people.

Promedica24 provided a mixed experience. While some carers were loving and professional, there were issues with untrained staff and customer care. Management helped with transitions, but improvement in service consistency is needed. Overall, a satisfactory option with room for enhancement.

We decided that our 93 year old parents needed live in care in order to allow them to continue to live in their own home until they died which is what they wanted to do . We researched a range of providers but it was only ProMedica24 that specialised in live in care. Our parents did not want to be tied down to times that carers were able to visit them to provide any personal care or give them their medication. Having a live in carer allowed them the flexibility they wanted. The care plan allowed our parents to be as independent as they could while giving support when needed. Due to our mother's worsening health and care needs they had a quicker succession of carers than expected but all were great and fitted into our parents life easily. Once our mother passed away having a live in carer was essential for our father. They provided him with companionship as well as taking care of the house and cooking.

Although most of the carers were Polish their English was good and most of them had lived in the UK for some time. Not only were the carers friendly and helpful the support we had as a family from the care manager and regional partner were exceptional. They responded quickly to any requests or change in plans and were very reasonable. They thoroughly assessed the care needed and priced accordingly and were helpful in understanding our parents finances. They helped in dealing with Social Services and that took the worry of paying the bills from us.



Karen, Daughter, Hampshire, January 2024

Extremely quick and responsive. Gary was very professional and helpful. The Care Manager Kristina was down to earth, really understanding and had a good sense of humour. An amazing team!

From the initial contact, through to the live-in carers mum has had over the last 18 months, ProMedica have been excellent in their attention and care. The helpfulness, attention to detail and care mum has received is a credit to their people. Thank you

My mum had promedica. they let her mount up a large debt even though she was paying the carers weekly herself by cheque . Staff were young unqualified didn't even know how to cook simple food. We're un trained in dementia . One carer damaged my mums house.please do not put your parents or loved ones In to the care of promedica . Customer care is awful 😖

Promedica 24 have offered us a very professional service which has enabled us to enable our very elderly parents to continue living in their own home which is their expressed wish. When the first live in carer was unable to meet the requirements of both mum and dad the care manager arranged a smooth transition to a new live-in carer with no disturbance at all to both mum and dad. Support has been on hand from the care - manager whenever required for both the live in carer and ourselves.

Promedica24:
Introduced by Social Services, Promedica24 swiftly became our lifeline. Mark Muller, the regional partner, and Lorraine Marshall, our caring Care Manager, set the stage. But it was our carers warmth and patience that transformed our days. The two carers (Selma and Aki) that have attended my wife have been warm, friendly and professional.
Promedica24’s straightforward setup process reassured us. Mark’s overview and Lorraine’s practical walkthrough of the care process both sealed the deal for us.
For exceptional care, choose Promedica24. They have been a guiding light on our journey.
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Specialising in live-in care Promedica24 have enabled my mum to stay and be cared for in her own home, her life long wish and that of my dad's too before he passed away last year. Mum has complex health issues inc Parkinson's and Dementia. To be cared for in her own home has meant she is in a familiar environment surrounded by familiar things including her dog of 17 years which is priceless.

A special shout out to our amazing Care Manager Katrina. She is world class. A brilliant listener, first class customer service and she really does care about my mum and our family. Always going the extra mile to make sure everything is as it should be and better.

The carers have also been fantastic - their warmth towards mum and ability to work with other care professionals has been brilliant. It's such a hard and important role being a carer and they have all shown dedication to mum and her needs. Thank you Promedica as we enter a new chapter of double up live in care for mum.

Lisa Colver at Promedica24 was so lovely and helpful she brought me to tears. Her understanding and compassion made a very difficult conversation so much easier. Not only is she clearly very knowledgeable about the care industry as she gave me loads of useful advice, but her compassion was clearly evident. This is the best experience I've had speaking to a care provider, and I've dealt with a few!

My Auntie has been cared for at home by Promedica24 for the last 4 years. My Auntie was 105 years old. It was my Auntie's wish to retain her independence and remain at home. Promedica24 made this possible.
2 carers worked 3 months on and 3 months off and shared the role. Both carers offered exceptional care to my Auntie. They treated her like a member of their own family. I highly recommend Promedica24

Our carer was friendly,kind,caring compassionate,patient, excellent listening skills.
She treated Mum as a member of her own family with respect and dignity.
She was always looking to find ways to make mum's life better eg nutritious meals,different activities.
She was very supportive to us as a family and this was demonstrated again in how she has helped us in practical and caring ways helping prepare for mum's move into a Care Home next week.
Nothing is too much trouble for her
She is very professional but most importantly very approachable.
A true star and we view her as a valued family member.
We will miss her and feel very fortunate she cared for Mum for the last 4 years.
Promedica is lucky to have her.
I also think it is important to match the carer to the client if possible .
Her gentle calm approach with Mum was perfect.
Also important the area carer will be based in suits them as
well so they are happy.
She loved our part of the world for walks and city visits .
As a family we have always felt it was important that she was treated well.
We cared that she was happy and
were delighted when she chose to
come back again and again.Excellent continuity for us and Mum.
She made us all feel Mum was in very safe hands.