Avelon Live-In Care  Avis 

An excellent, reliable care agency if you are looking for 24-hour care for your parents. Their carers are properly trained, caring and hard-working. Some people are happy with care homes but this company supports people in their own home and I can only say they do a cracking job. I can happily recommend them to anyone.

My father had a severe stroke in 2014, and we chose Promedica for live in care services. For 1.5 years we had one carer, but my father’s condition deteriorated, he became a handful and we had to increase to 2 live-in carers. Over the 5 years we settled on a team of regulars who understood Dads special needs and who could fit into our family. Promedica were responsive and did their best to assign people who could handle Dad’s increasingly difficult behaviour and this was not always easy. There were times where it almost got too much and we had to consider putting Dad into a Home, something he didn’t want. Promedica worked with us adapted the service and really pushed themselves to the limits to ensure we could keep Dad at home.
The Promedica team were there until the very end and helped my father through the end-of-life phase. On top of this all we had to deal with Covid-19. The last 2 carers Victor and Premek were the most wonderful people and were very close to Dad and indeed to me and the rest of the family. In fact, they became part of the family, we all shed tears together when Dad passed away. The house is emptier without them - they had become so much a part of the family, and I miss them.

I would happily recommend the Promedica 24 service.

I'd just like to take this opportunity to say a BIG thank you to Lisa and Sam at Promedica24, for providing the brilliant carer ( Laura ) who is now looking after Mum. My Mum has a complex condition and l feel its so important that the carer gets the recognition for all the outstanding support she is providing. Mum thinks she is wonderful taking the time and patience with her .. and also the way she interacts with the other carers who care for Mum. This is much appreciated by the family. I must add that for the first time I was able to return home with peace of mind that Mum was in good hands. This was such a comfort to me as I can now relax whilst at home and work knowing Mum is safe and happy. Thank you Laura and all at Promedica24.

Andrew Johnson

I contacted Alison at Promedica24 with an urgent query regarding possible care for my 95 year old cousin. In the end, my cousin proved highly capable and arranged her own care, but I wanted to say how impressed I was by Alison's manner and the array of help she offered. At all times, it came across very strongly that she was concerned most of all with my cousin's well-being. I would definitely have gone with Promedica24 if it had come to that. When I spoke to Alison to tell her of my cousin's decision she was delighted that there was a happy outcome. There was no indication of disappointment that Promedica24 wouild not be involved long-term.

I had an excellent long conversation with Lisa regarding the future care for a relative who suffers from early stage dementia. Our family has been struggling for some years in trying to understand the complex setup of health and social care and engaging with it. In my case I have only rarely found individuals that can look outside their own immediate jobs and provide the guidance that really helps with longer term plans. Lisa had that breadth of knowledge of the care sector and was able to explain and give me the detailed help of how to progress our case and identify the key teams to talk to. She was very sympathetic and patient and I will certainly not hesitate to contact her again in the future.

Spoke with Alison today at Head Office as I am in the process of arranging live-in care for my Uncle and Aunt. Alison was professional but friendly and clearly had personal experience of the services she was talking to me about so was fully understanding of what I was asking about. Based on my experience so far I thoroughly recommend Promedica24.

Spoke with an angel called Lisa today for the first time, OMG what an amazing lady!!!
She went the extra extra mile to give me sound honest and very helpful advice. I felt like I was talking to a close friend.
She is an incredible asset to the company.
In our current changing world we need more people like Lisa who really care. God bless you Lisa. EO

Thank you for your amazing support , I met Alison Smart through a friend and she was a absolute book of knowledge when it comes to care in the home for my mother .. it was so nice to be able to hear a kind voice and someone with so much passion for the care system that they provide .. thank you again ✨. Anna lindley

My experience of dealing with Promedica24 has been overwhelmingly positive. I received an immediate response to my enquiry about arranging live-in care for my aunt, and in the follow-up phone calls and face-to-face assessment we were given useful advice and detailed information about the services on offer. All our questions were answered, and it is clear that this is a well-managed organisation with caring and helpful staff who have the best interests of the clients at heart.

I would like to take this opportunity to say a big thank you to Lisa Culver for her help and support, whilst facing a difficult situation with a close member of family. She explained in detail Promedica24, and answered all of my concerns and questions, so that I felt it is the right care for my loved one. Her knowledge and expertise is excellent regarding the right care, and she gave me the reassurance and support I needed in these difficult times, and again thank you so so much Lisa.

Promedica24 have been a godsend providing excellent care and communication for my grandad after the sudden passing of my grandmother. I am very happy they were recommended to us.

From the beginning Promedica24 have inspired us with confidence in their approach to providing appropriate tailored care for my elderly relative. My family are very grateful to Promedica24 for their support and understanding.

Our experience with Promedica24 is just great. From the first contact, through the whole assessment process we well led by people who were proffesional and compasionate at the same time. The care provided by promedica24 was of the highest quality. Thank you

Thank you Promedica24 for all your support.

The team at Promedica24 are such a joy to work with. Looking for the right care option can be difficult however, with the Promedica24 team the experience is made a whole lot easier.