Brad and Amy, in fact everyone I spoke to couldn’t be nicer, more efficient and helpful. Always available, helped through every step of the process, I couldn’t recommend Propp highly enough. I have bo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Processed a record time, yes there was a fee however you clearly get what you pay for. Jake & Erin were ultra responsive and always got in touch when they said they would. Complete pleasure to dea... Voir plus
L'entreprise a répondu
Zahid went over and above in every way . He was amazing in a situation where things weren’t easy to secure my finance. Would highly recommend recommend Zahid to anyone.
L'entreprise a répondu
Very professional. Prompt and a specific response to my every query. I did a few mortgages and every time we met the timeline required from the vendor or bridging lender. Highly recommended.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.
Coordonnées de contact
JUST DEVELOP IT, 16-18, BARNES WALLIS ROAD, PO15 5TT, FAREHAM, Royaume-Uni
- 01489359310
- hello@propp.io
- propp.io
4,8
Excellent
406 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Propp has assisted ourselves with Bridging Loans!!
Propp has assisted ourselves with finding finance for our developments and you could not ask for a Nicer team. It is always a worry when applying for finance Whether it was Peter, Tevfik and or Kate they have all worked hard and even contacted me out of hours to help and provide much needed support, Top team and company! Can’t wait to work on the next project with them! 👍👍
17 juin 2025
Avis spontané
Réponse de Propp
Thanks so much for the lovely review! We're really glad we could support you 😊 Peter, Tef, and Kate will be thrilled to hear this. Can’t wait to get started on the next project with you! 👍
Waste of time.....
I was advised to use Propp by L&C for a second charge as I had broken my leg and needed 12 months off work. I have a fairly small mortgage (LTV)
Took some time but finance was arranged. At the time one of the advisors told me to consider borrowing more which I declined as I didn't need it then.
Leg healed and I was back to work with no issues healthwise. Approached Propp again for some renovation works which would mean paying off the second charge in full and covering the works. I was advised this would be no problem as I had used them last year. I provided absolutely everyting requested as did my accountant, then repeat requests for the same information which made me concerned they'd forgotten what they'd asked for. I started to feel things were off and despite multiple attempts at communicating I was ignored sometimes for weeks at a time. FOUR months it took for them to say they could sort out the deal if I then paid the best part of £1,000 to have my house physically valued. At this point I cancelled the application to then be asked if they could find another deal for me as they thought the way I had been treated was poor too!! Avoid them.
12 juin 2025
Avis spontané
Réponse de Propp
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and understand how frustrating the process must have felt, especially after previously working with us successfully.
We fully accept that the communication and service delays you experienced fell short of the standards we aim to uphold, and we’re reviewing this internally to make sure improvements are made. You deserve to be kept informed throughout the process, and we appreciate you highlighting where we need to do better.
That said, we’d also like to offer some clarity around certain aspects of your application. As brokers, we work within the lending criteria set by the lenders themselves. In your case, the requirement for a physical valuation came from the lender as part of their due diligence and was not something we could override.
We know this outcome was disappointing, especially after the time and effort you put in, and we regret that we weren’t able to achieve a quicker or more straightforward resolution for you. Your feedback has been taken seriously, and we’re committed to improving our processes and communication as a result.
We do value you as a client and hope we might have the chance to restore your trust in the future.
All the best – the Propp Team
A pleasure to work with…
I can’t say if the service we received thus far with Propp is down to the company as a whole or the individuals we’ve had the pleasure of being assigned to. Our contact Abby has been nothing but amazing, really going the extra mile to make sure that all options have been looked at before giving up when issues or discrepancies arise. We needed a parter to help us with borrowing on 3 properties, and it took us a while to settle on Propp, we tried other brokers but none have been as accommodating and helpful as these guys. Will definitely be our first port of call for any future borrowing. 👌🏻👌🏻🙏🏻
13 juin 2025
Avis spontané
Réponse de Propp
Thanks so much for the kind words! We’re so glad you found the right fit with us and we’ll be here whenever you need us again. 👌🙏
all are great and very helpful and they…
all are great and very helpful and they are very professional
3 juin 2025
Réponse de Propp
Thanks so much! We really appreciate your feedback - the team will be so glad to hear it. Always here if you need us! 😊
I appreciated the brokers regularal…
I appreciated the brokers regularal email contact, and positive attitude. Very supportive throughout the process.
Thank you
10 juin 2025
Réponse de Propp
We're really glad you felt supported staying in touch and keeping things positive is what we aim for. Appreciate you taking the time to leave a review! 😊
I highly recommend Propp
I highly recommend Propp. Louis enabled us to obtain competitive rates and proceed with a commercial acquisition at pace. The Propp team remained diligent throughout the sales process, through to successful completion.
Thanks Louis!
11 juin 2025
Avis spontané
Réponse de Propp
Thanks so much for the recommendation! Louis and the team will be thrilled to hear this. We're always here if you need us again!
Painful experience
The mortgage company chosen by Propp made this a very painful experience, their solicitors delayed the process and when payment was finally released it took 48 hours to transfer so we missed our completion date which created a lot of problems. Propp were in regular communication but I felt they were defending the lender rather than representing me.
3 juin 2025
Réponse de Propp
Thank you for your feedback. We’re really sorry to hear how frustrating this experience was for you; especially when delays affected your completion date. We understand how stressful that must have been, and we know how much disruption that can cause when timings don’t go to plan.
While we’re pleased to hear you felt we stayed in regular contact throughout, we’re genuinely sorry if at times it felt like we were siding with the lender rather than supporting you. That’s never our intention.
This particular case had a few legal hurdles along the way, including some last-minute solicitor queries and a title restriction that needed consent before completion. There were also some communication issues between the lender’s solicitors and the rest of the chain, which unfortunately led to confusion about what was outstanding and caused avoidable delays.
We do appreciate how frustrating the final stages were. As you were made aware, funds were released by the lender late in the day (too late for same-day completion) so the transaction moved to the following day. While that timing was outside our direct control, we understand the knock-on effect it had and we’re really sorry for that.
That said, we’re proud of how quickly we moved your application to offer, especially while you were holiday, including securing lender exceptions and working to keep your purchase on track with the sellers. Our team pushed hard throughout to keep momentum up, and we’re sorry it still ended up being a bumpy ride.
Thanks again for sharing your thoughts - feedback like this helps us keep improving, especially around how we manage client expectations when third-party delays come into play.
Wishing you all the best,
The Team at Propp
Propp The best brokerage you can get in the UK
Unparalleled expertise in finance, good connection and get results quickly. Excellent administration, competent personnel with passion, experience and don't take no for an answer. My best experience in 50 years in dealing with hundreds of brokers, in the property sector.
10 juin 2025
Réponse de Propp
Wow! What an incredible compliment! We're so grateful for your kind words and to hear this has been your best experience in 50 years. The team will be over the moon - thank you! 😊
Helpful and knowledgeable
Brad was very helpful and knowledgeable and always happy for me to ask questions. I would recommend, especially if like me you’re a novice in this area! I also found all the other members of the company I spoke to helpful and friendly.
5 juin 2025
Réponse de Propp
Thank you for your lovely feedback! We're glad Brad and the rest of the Propp team made you feel supported 😊
Very Disappointed – Poor Experience with Propp
I used Propp for a mortgage last year and initially had a good experience with the broker (Matt), so I decided to use them again. Unfortunately, things went downhill quickly.
When applying for a bridging loan, I provided all the necessary information, but the broker misunderstood and passed incorrect details to the lender. The process took 6 months instead of 2, and when I raised concerns, I was simply told I could go elsewhere—knowing full well that would delay things further. Even after securing the loan, there were issues due to a lack of proper explanation from the broker.
Despite this, I gave Propp one last chance for a Buy to Let mortgage. Again, the urgency was ignored. I assumed the application had been submitted, but found out it hadn’t. I was then told on Friday it wouldn’t be done until after the weekend, and was again advised to try another broker if I wanted it faster knowing that would not be feasible.
The only positive was a staff member named Tev, who was genuinely helpful. Unfortunately, my overall experience with Propp was disorganised and unprofessional. I would not recommend this company.
6 juin 2025
Avis spontané
Réponse de Propp
Hi Jack
We’re sorry to hear that your recent experiences with us did not meet your expectations, especially after such a positive start with your first transaction.
While the delay in your case has been frustrating, it was a result of lender decisions, property classification inconsistencies, AML procedures, and the need for multiple exceptions due to the unique nature of your circumstances – all beyond our control, and we worked tirelessly to persist with your case to help you get the outcome you needed with a new lender.
We want to emphasise that we remained committed to helping you through each stage - even after you expressed that you no longer wanted to work with us. We respected your position and offered to close your case, but you chose to continue, and we continued to work your case.
Your complaint ultimately stemmed from our offer to submit your case on the Friday, instead of the Wednesday – which, while we were sympathetic to your time constraints, wouldn’t have made a difference to your progress given we still required signed documents and a completed valuation.
We’re glad Tef’s support stood out and wish you the best moving forward.
– The Propp Team
Very helpful and remained in contact…
Very helpful and remained in contact right through the process. Very warm and friendly.
23 mai 2025
Réponse de Propp
Thank you so much for taking the time to give us some feedback! Great to hear you had a fab experience with us 😊
Very poor communication – would not recommend
I had a really disappointing experience. It took them over a couple of weeks to respond to simple emails, and even after I provided all the information he requested, I waited more than 10 days with no follow-up. If you're actually looking for answers or timely support, I’d advise against using this service. Got the mortgage application completed with NatWest from start to finish in less then a week.
31 mai 2025
Avis spontané
Réponse de Propp
Hi Scott,
We've had a look at your case, and we can see that we dropped the ball on this occasion, and for that we sincerely apologise. We’re pleased that you were still able to get the outcome you were looking for despite our shortcoming.
We pride ourselves on our 5-star reviews, so naturally acknowledge that negative feedback must also come with the territory - however, we think it’s worth taking a moment to reflect on the effect public naming and shaming can have on an individual.
Your experience fell well below the standards we’ve set ourselves, however Brad, like all of us is only human. While that’s no excuse for the delay you experienced, it’s important to acknowledge that no person will get it 100% right, 100% of the time.
While holding businesses accountable is fair and necessary, individual shaming in a permanent, public forum can have unintended and lasting effects on real people, their mental health and wellbeing.
While the team member in question didn’t get it right this time, we stand by his reputation as a dedicated and knowledgeable adviser and we’re proud to have him on the team.
We do however take your concerns seriously, and are already working on ways to ensure timely communication and support, every single time. If you’d be open to a direct conversation, we’d really appreciate the opportunity to make things right.
Wishing you the very best with your new mortgage.
Sincerely,
The Team @ Propp
Very helpful
Very helpful, knowledgeable, courteous. Kept you updated at all times.
Would recommend Propp every time.
29 mai 2025
Réponse de Propp
Thank you for your kind words and recommendation 😊 Keeping you informed and supported is always our priority!
I have dealt with Megan a lot of times…
I have dealt with Megan a lot of times over the last two years
On every occasion she has always been professional polite and very competent.
What a lovely person
29 mai 2025
Avis spontané
Réponse de Propp
Thank you for your lovely feedback! We'll be sure to pass on your kind words - Megan will be delighted 😊
Jordan was absolutely fantastic
Jordan was absolutely fantastic. She consistently went above and beyond for us, got back to us when she said she would if not before, chased up the lender for us and made sure that everything was running smoothly. So grateful for all of her help and could not be happier with the excellent service
19 mai 2025
Réponse de Propp
Thanks so much for the amazing feedback! We're thrilled to hear that Jordan went above and beyond for you. Really glad that we could help things run smoothly 😊
Special thanks to Brad
Special thanks to Brad, Harriet, Kate and Joao.
All were key in ensuring I was able to refinance a commercial property.
Thank you
Will return to Propp again.
27 mai 2025
Avis spontané
Réponse de Propp
Thank you for taking the time to give us some feedback! The team will be so happy to know they made a difference 😊 We'll be here should you need us again!
Paul,Caroline and alexia were…
Paul,Caroline and alexia were absolutely wonderful they made stressful things easy to manage and regular updates of the process . Highly recommend Propp
22 mai 2025
Réponse de Propp
Thanks so much for the lovely feedback 😊 We're glad Paul, Caroline & Alexia could make things easier for you. Really appreciate the recommendation!
Everyone was Great very helpful & pleasure to communicate
Everyone was Great very helpful & responsible.
Immediately Responded to any problems which came up & dealt with it in no time
Thank You So Much Everyone .
I will definitely Recommend
23 mai 2025
Réponse de Propp
Thank you for your feedback! We're really glad that the team were helpful and responsive throughout. Should you need us again in the future, just shout 😊
Excellent service from start to finish
Excellent service from start to finish, clear communication and meeting the needs of client
23 mai 2025
Réponse de Propp
Thank you so much for the kind words! We're really happy to hear that you had a smooth experience and that we could meet your needs. Always here if you need us again 😊
Thanks to the team at Propp
Thanks to the team at Propp for getting me a great rate for my bridging loan. They made the experience nice and easy and explained everything along the way. Nicole, Keira and Jordan were all great to deal with but I have to say Matt Reeves went above and beyond. I never normally leave anyone reviews however as the service has been brilliant I had too. Would use again and highly recommend.
22 mai 2025
Avis spontané
Réponse de Propp
Thank you so much for taking the time to leave a review - especially since you don't normally leave them. The team will be chuffed to know they made such a positive impact! More than happy to help again in the future 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.