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Lisez les avis des autres

Noté 2 sur 5 étoiles

Works well in most cases but in case of real problem support stop answering and do nothing to solve it. Have a 200 usd parcel stack in Customs because of their broker has failed fulfillment and there... Voir plus

Noté 5 sur 5 étoiles

Заказывал себе кроссовки New Balance/ Доставил курьер до двери я в шоке, за такую сумму в данное время ниче не сделаешь. Однозначно советую именно этот сервис для доставки товаров из США - Работа сер... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Очень понравилось. Большой ассортимент, простая форма заказа. Интуитивное меню. Выбрал и заказал кроссовки для себя , сына, жены. У нас они стоят гораздо дороже, качество тоже. Ранее заказывал через д... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Сервис отличный. Личный кабинет на 5 баллов, все просто и информативно. Служба поддержки отвечала на запросы в течении дня (но американского) Чтобы не было негатива читайте внимательно правил... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'expédition et de livraison

Écrit par l'entreprise

Prostobox.com is a global package forwarding service. Save up to 80% on your online shopping. Sign up at Prostobox.com to get epic deals in the US stores on clothes, shoes, and gadgets from world-famous brands, and safely ship your purchases


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

188 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(188)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

That's great!

Parcel #869063.
For the first time I made a parcel from the U.S. (purchase and delivery of dietary supplements from the site Eicherb with the help of bayer) a month ago. I ordered some to test the service. I have already received the parcel, so I can now evaluate all the stages. Everything from payment, and ending with the quality of packaging parcel - above all praise! Convenient site, convenient interaction with support, full transparency of all the movements of my parcel at every stage, tracking, a lot of options and options to buy and send!
I was very satisfied with the service, now I will constantly order foreign goods through Prostobox!
I haven't found any minuses yet....

16 février 2024
Avis spontané
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Réponse de Prostobox

Viktoriia, thank you so much for such a detailed review! We're really glad your first experience with us went smoothly from start to finish. Welcome to the Prostobox family - looking forward to your next order!

With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Rostobox is the perfect place to shop…

Rostobox is the perfect place to shop abroad! I am delighted with the wide selection of products, excellent quality and fast delivery. The user-friendly interface of the website makes the checkout process simple and enjoyable.
When buying goods on Prostobox, I was pleasantly surprised by their promo codes (for example, the GETITNOW When promo code gives you free purchase of goods from many sites such as eBay, Amazon, Walmart, etc.) and their affordable prices!
I was especially pleased with the ability to track the delivery status in real time. In case of any questions, the support service was ready to help promptly.
I recommend Prostobox for convenient and safe shopping abroad!
I don't see any particular flaws on this site. If something happens, I will definitely add it!

16 février 2024
Avis spontané
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Réponse de Prostobox

Hello, Arsen!

Thank you for the warm review - really glad the promo codes and tracking made the experience enjoyable. We'll be here
whenever you're ready to shop again!

Best regards,
Prostobox Customer Support Team

Noté 1 sur 5 étoiles

заблокировали личный кабинет и не…

заблокировали личный кабинет и не отдают посылки!!! просят не существующие скриншоты ! магазин отправил посылку с помощью федекс на лейбле указано два трека федекс и юспс ! сервис упирается и просит чтобы я предоставил им скриншот с почты где указан трек юспс! НО ЕГО НЕ СУЩЕСТВУЕТ !! я потерял деньги и время !! не советую использовать данный сервис

15 février 2024
Avis spontané
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Réponse de Prostobox

Здравствуйте, Дима! Жаль, что так получилось. Верификация — обязательная процедура безопасности, но понимаем, что
ситуация с треком была нестандартной.

С уважением, команда Prostobox.com

Noté 5 sur 5 étoiles

Purchased a Steam Deck Oled

Purchased a Steam Deck Oled.
On the plus side. Delivered very quickly (It took less than 2 weeks from the time it arrived at the warehouse to me) and pretty cheap. Support responds within a couple hours. The box is not wrinkled.

On the downside. Mandatory insurance. There are minor problems on the site. High commission for currency conversion, but is not offset by the low price.

9 février 2024
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again!

Best regards,
Prostobox Customer Support Team

Noté 5 sur 5 étoiles

My experience with this company was…

My experience with this company was wonderful. When my package was supposed to be delivered in Order pick-up point and there appeard a problem with that company, prostobox solved all problems by itself and didn’t charged me extra. I have ordered many times in this servic: always good.

3 mars 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again!

Best regards,
Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Shipping from USA , the best service

A couple of years ago I needed to bring a GoPro from the USA, and started looking for someone to help me with this, in the end I came across this service and have not regretted it. I've been using this service for a few years now - it's the most convenient and the cost is nice. The warehouse is in a tax free state. I don't know who has better terms. Most importantly cool, affordable and fast in-house delivery service! Recommended!

6 février 2024
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again!

Best regards,
Prostobox Customer Support Team

Noté 1 sur 5 étoiles

Terrible service

Terrible service. I've sent the package over prostobox and it stuck on the clearance for 8 months. The whole time I've asked support for details but they didn't reveal any. I was told just to wait a bit longer. After another month the package was returned back to service and they've charged me for 120$ without any reasons. Support said I was charged because some of the items now under sanction list in the transit country they've chosen by themselves! And now I forced to pay another 400$ (120+280) besides what I have already paid for the first attempt (260$).
Total delivery cost became way more than the contents itself. That's ridiculous!

13 juillet 2023
Avis spontané
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Réponse de Prostobox

Sergey, thank you for sharing your experience. We understand how frustrating it is when sanctions-related delays and additional costs are completely out of your initial expectations. Customs holds and reexport fees in such cases are unfortunately outside our control, though we fully understand that doesn't make it any less difficult. Hope the
situation has since been resolved.

With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Convenient shopping

A wonderful service for shopping in America. Everything is convenient and clear. Support is always available. And also the opportunity to buy through buyers without having a foreign bank card. The website always has up-to-date information about current restrictions. I recommend using the service.

11 novembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

perfect price and good website. They helped me order

They helped me order. Everything has been clarified. They offered an excellent delivery method. They even have discounts and promotions. From now on I will only order there

Technical support responded every minute. It is clear that you can rely on them. I definitely recommend it to everyone!!!

The purchase of goods is quick, everyone writes and responds.

Very convenient site. Everything is done beautifully, there is nothing superfluous.

+ Advantages

They work carefully and accurately. Redemption through buyers.

If you don’t take advantage of promotions, reasonable prices and sometimes promotional codes.

Not a bad price
Disadvantages: Boxes are currently being processed slowly due to increased Black Friday traffic.

I went to the review page and was shocked by how many negative reviews there were...

I've been using this delivery service for three months and everything is great. The box arrives at the warehouse, I fill out a declaration, top up the balance and pay for delivery. I have repeatedly ordered delivery with parcels combined into one. Everything is fine too. Conveniently top up your account. There is a choice of how to deliver. By mail or 5post. The latter comes much faster. So I recommend it to you!

11 janvier 2024
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Excellent delivery service for goods from the USA

Prostobox is a great service for the delivery of any goods from the USA. You can order it yourself to their warehouse and then they will deliver it directly to the Russian Federation, or, most conveniently, it is to buy through their buyers. I bought through buyers, it's very convenient, just fill out the form: a link to the product, quantity, price and size, and after a couple of hours the product has already been redeemed from any store and you don't need a bank card of the USA.
Everything is honest, clear, convenient and fast, thank you very much!

22 décembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Overall better than the alternatives

I ordered a Google Pixel 8 PRO to Kazakhstan (yes, this is the country from the movie Borat), at the start of sales in the U.S. there was a promotion - they gave smartwatches Pixel Watch 2 for pre-order.

Most of the equipment and branded things are not sold in third world countries, this problem is solved through unofficial importers, but ordering from the U.S. through mail forwarders is much more profitable, even taking into account the cost of shipping.

Before Prostobox used another service, but they have a very long delivery to Kazakhstan, I had a month of delays. Also if you compare prices (you can compare before ordering, there is a calculator on the site), Prostobox is cheaper than analogs.

Speed and price are the main pluses.

On the downside: for some reason, the parcel is packed in used postal boxes (the tracking number of my parcel CHKOUT670632).
They didn't even remove the label with the previous recipient's last name and first name from the used postal box.

8 novembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

The parcel arrived in 30 days while…

The parcel arrived in 30 days while another company took 3 months to deliver the parcel! Ordering for the second time track number tracked

15 novembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Received the 8th parcel and will send it again

Here comes my 8th parcel (track number PCT000000846188) through Prostobox. This time I ordered books on psychology from Amazon. It's a bit long - 21 days, but it's between Black Friday and Christmas, so it's acceptable. In normal times, delivery time is about 10-14 days.

When the parcel arrives at the warehouse, the service always takes a photo of it for free and this time I saw that the box has a big hole in it. I wrote to the managers, they assured me that there is no need to worry and at their discretion warehouse workers repackage parcels so that they arrived safely. And most importantly for free. Which is exactly what happened. The books arrived in a new whole box.

I have been using the service since 2020, tried different combinations of orders and I can say that you will get the maximum benefit if you send one whole parcel without dividing and combining. And also by registering the parcel in your account as soon as you get a track number from the store.

When ordering, if possible, ask the store to send exactly one whole box. This time when I ordered on Amazon there was such an option, something like "fast, but partially" or "a little longer, but all together". The difference in time is literally 2-3 days, which is not critical.

Happy and profitable shopping!

27 décembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Ordered from them jordan 5

I ordered Nike Air Jordan 5 sneakers from the Flight Club website back in October. Honestly, it turns out not to be so expensive if you do everything yourself, rather than using proxies. I don't use their services because it ends up being quite costly.

After a long time (this doesn't apply to ProstoBox), they received the package and, after weighing it, found it to be 2.2 kg, which seems quite a lot to me, considering that they weigh less, but it's not critical.

When they forced me to pay $37.26 for shipping, naturally, I didn't like it, but the situation was saved by discount promo codes (referrals) - $4, as well as $12 for reviews I had left earlier. In the end, I paid about $25 at their rate, which is clearly not favorable. Currently, the dollar is worth 90, while on their website, it's 110 for replenishment, which is a lot. In reality, considering other intermediaries, it's not that much.

They shipped the package within 1-2 days, on October 31. It's reassuring that the tracking was available, but not through the website, as they have delays, so I recommend checking directly through the shipping company. Surprisingly, the package arrived very quickly; I was satisfied (12 days, and I picked them up right away at the nearest store). It's convenient that they use 5post, as there are plenty of stores on every corner. I was satisfied with the purchase; I recommend it, but only if you take into account the price and use all promo codes, discounts, and get $15 for reviews.

31 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Great service!

Good service, I bought a smart speaker and a smart lamp, everything arrived in a total of a month from the moment of request for redemption of goods, delivered from America in 17 days to Rostov-on-Don, despite the New Year holidays! Shipping was GBS + 5Post. Track number is PCT000000843650

29 décembre 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

prostobox pleased with the speed of…


prostobox pleased with the speed of both parcel processing and delivery speed. another very favorable price, especially for the package with an Iherb weighing up to 1 kg, is also an interesting bonus program for attracting friends. I hope prostobox will continue to please with its excellent service!)

26 septembre 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

prostobox. Very good intermediary in consolidating…

Very good intermediary in consolidating parcels into one and shipping to Kazakhstan. The last parcel came to Kazakhstan in two weeks. The courier delivered to the door safe and sound. The cost is democratic, cheaper delivery to Kazakhstan from North America has not found. banderolka more expensive in more than two times. It did not work out to bring perfumes by this mediator, but this is the peculiarities of the legislation of the United States. Read carefully the lists of goods allowed for shipping. Clothing, shoes, accessories without problems. Gadgets are also brought without problems.

Translated with DeepL.com (free version)

22 décembre 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

super!

hello everyone! I have been ordering from abroad for a long time, I have experience using various delivery services, there is something to compare it with. Prostobox favorably differs in the speed of both registration and delivery, and now there is also a profitable promotion for parcels from the Eicherb website up to 1 kg. the parcel arrived in the Urals in less than three weeks from the moment it arrived at the warehouse. the registration of the parcel in the warehouse takes place literally the next day after the order in the store, everything is super fast

1 septembre 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Prize

In October I won in an international drawing a set for fishing and I had a question how to deliver this prize from the U.S. to Russia.The choice fell on 2 offices banderolka and "prostobox".The choice made in favor of "prostobox" because the cost of delivery was lower and on my questions employees "prostobox" answered quickly and on business.Delivery of my parcel EE507279138AE was about 3 weeks, the parcel came without external damage and the product is also intact.In general, I recommend "prostobox".

15 décembre 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

My positive experience with Prostobox…

My positive experience with Prostobox includes fast delivery, careful packaging, and excellent communication regarding parcel status. However, drawbacks are the increased delivery costs in 2023 and the high exchange rate from the ruble. Overall, I recommend this service, considering that while it might not be the cheapest, the speed and quality of service outweigh these drawbacks.

13 août 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

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