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Lisez les avis des autres

Noté 2 sur 5 étoiles

Works well in most cases but in case of real problem support stop answering and do nothing to solve it. Have a 200 usd parcel stack in Customs because of their broker has failed fulfillment and there... Voir plus

Noté 5 sur 5 étoiles

Заказывал себе кроссовки New Balance/ Доставил курьер до двери я в шоке, за такую сумму в данное время ниче не сделаешь. Однозначно советую именно этот сервис для доставки товаров из США - Работа сер... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Очень понравилось. Большой ассортимент, простая форма заказа. Интуитивное меню. Выбрал и заказал кроссовки для себя , сына, жены. У нас они стоят гораздо дороже, качество тоже. Ранее заказывал через д... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Сервис отличный. Личный кабинет на 5 баллов, все просто и информативно. Служба поддержки отвечала на запросы в течении дня (но американского) Чтобы не было негатива читайте внимательно правил... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'expédition et de livraison

Écrit par l'entreprise

Prostobox.com is a global package forwarding service. Save up to 80% on your online shopping. Sign up at Prostobox.com to get epic deals in the US stores on clothes, shoes, and gadgets from world-famous brands, and safely ship your purchases


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

188 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(188)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The best

Good afternoon. This was my first time collaborating with prostobox. I highly recommend this broker! Top notch support service! Prompt, clear and reliable. I recommend that beginners not be afraid to use this service, everything is accessible and transparent. Lots of great deals and discounts. Prompt registration of incoming parcels. They will answer any question and help with the purchase. Constant news about sales by email.

14 décembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Best mail forwarder

Best mail forwarding company. They delivered a parcel from the USA to Ryazan in 9 days - track number PCT000000836285. If you redirect the purchase from the American store without repackaging, the price is $17.42 per 1 kg. It's very competible. The only thing is that you should read the terms and conditions carefully. Prostobox is a typical low-cost company and, as with low-cost airline, most of the extra services cost money and can have a big impact on the final price (photos, quicker support replies).

2 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very good!

Review:

This is my first experience using the services of this company, and I am pleasantly surprised. The shipping process was remarkably simple and easy to understand, making the entire procedure incredibly convenient. The technical support was readily available, adding confidence to the process.

I especially want to highlight that the company does not impose additional services, which is highly valued by customers. My package swiftly and without any issues made it to the warehouse, and then it was promptly assembled and dispatched. The efficiency and professionalism of the staff made the entire process exceptionally comfortable.

As for the timelines, they were satisfactory. My package arrived at the warehouse on November 9th, and by November 17th, I joyfully received my order. Based on this positive experience, as I decide to send a second purchase through them, I trust in the continuation of a fast and smooth process. Thanks to such reliable and efficient service, I am confident that I will choose this company for all my future shipments.

Track number, if you are interested: PCT000000832512.
Shipping cost with promo code and insurance came out to $12.

Promo code for 10% discount
RP-MYHERB

18 novembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 1 sur 5 étoiles

Horseshit commissions

Horseshit commissions on carrier payments. The difference with the exchange rate is over 20%. Questions on this topic are ignored and even banned me and my account where there were orders from stores. No longer answer me in any way. They stole my purchases from me!

22 novembre 2023
Avis spontané
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Réponse de Prostobox

Hello, we're sorry to hear about your experience. Please reach out to our support team and we'll be happy to help.

Best regards,
Prostobox Customer Support Team

Noté 5 sur 5 étoiles

For a long time I resisted ordering…

For a long time I resisted ordering vitamins from ayherb on my own, but after watching a video review on the Internet, I still decided to order.
On the plus side:
-site is very easy to understand, intuitive, also there are instructions and assistant (did not apply).
- There are promotions (but with their pitfalls and tricks of experienced marketers - do not indicate the cost of compulsory insurance).
- it is convenient to track parcels
Minuses:
- not the most favorable exchange rate for payment for delivery from Russian cards

13 novembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Great redirecting service, I recommend

Great service for me to buy and redirect parcels from USA to any country you need. I prefer Prostobox to others because of several reasons:
1) Incoming parcels are free
2) It's possible to use their service as PO box to consolidate and redirect parcels
3) They can buy any item for you using their account anywhere
4) Their warehouse is located in tax-free state Delaware, so you don't pay USA tax
5) Their chat offers quick answers
6) They offer promo-codes for their services
7) Shipments from iHerb lower then 1 kg to Russia cost 10 USD + insurance

You need to be ready that if you pay in other currency, convercion rate will be rather high, this is their income. Also insurance is automatically included (3-5 usd). Also you won't be able to say how to divide your parcel on several parts (the accept only numbers of items option, but no individual requests).

In general I thnk this company for their great service!

21 septembre 2023
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 5 sur 5 étoiles

Great delivery service

Great delivery service. I use it for shopping on the IHerb site and shipping to Russia. Reliable and responsible. There are promo codes and bonus system. The last parcel with tracking number PCT00000000828916 was delivered in 12 days.

10 novembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Noté 1 sur 5 étoiles

Cheated with the affiliate program

Cheated with the affiliate program. Why make a promotion and write it on the site if the conditions of bonus accrual by referral code are not met. Prostobox employees keep coming up with excuses as to why bonuses were not credited. They can not solve my issue. I'm afraid to imagine what will happen if something happens to the parcel, if they can't solve such a simple issue.

10 novembre 2023
Avis spontané
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Réponse de Prostobox

Ekaterina, we're sorry your bonus wasn't credited as expected —that's genuinely frustrating. Please submit a ticket with your referral code details and we'll look into it personally.

With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Prostobox

Very convenient and inexpensive service for delivery of goods. User-friendly interface, they send parcels quite quickly. I order regularly. Combine parcels, if necessary repackage. In my personal cabinet you can see where the parcel is. In short, much faster and more profitable than other similar services and even more so than resellers who sell the same goods in Russia at triple the price.

30 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order!
With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

I got my parcel very quick for 12 days

I got my parcel very quick for 12 days, the service is great. I ordered at IHerb and I got my parcel in Russia just for 12 days. Everything were packed so well, I will definitely use this service again and again!
My track is PCT000000821696

20 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 4 sur 5 étoiles

good service

I am a buyer and, in addition to orders, I am engaged in training, so I test different deliveries. I got acquainted with the service this year. my experience is the delivery of dietary supplements in 1.5 weeks, the track is PCT000000667806 (I bought it myself at their warehouse). and I also ordered a smartphone buyback from ebay the other day through Prostobox managers (there was a promo code for a free buyback, without commission). what advantages can I highlight: a well-made website; prompt informing users about changes (customs limits, sanctions, etc.); many ways of sending; competent support; the biggest advantage is the prices, the cost of services is one of the lowest on the market, if we talk about the most basic tariffs; you can send new iPhones, from many other intermediaries - it either cannot be done at all, or it is very expensive; operators buy lots in other countries on eBay, other intermediaries buy strictly in the USA. among the disadvantages: it is impossible to transport sanctioned goods and wholesale orders; a large commission (3%) for replenishment with cryptocurrency; a high exchange rate when paying with a ruble card; a large list of stores on the "black list". what's missing: it would be great to scale up and see warehouses in other countries: China, Europe, and so on. as well as the "private address" service or just a spare warehouse for problem stores. in general, I can recommend the service for some purchases of non-sanctioned goods.

2 septembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

I came across the site for the first…

I came across the site for the first time and now I don’t regret it at all. At first it seemed that everything was so confusing, but little by little delving into the intricacies of ordering and purchasing from American stores, everything becomes clear, especially since the support service works professionally and does not refuse help. I ordered records from Amazon with the help of prostobox employees, after a few minutes the goods were purchased and all I had to do was wait for the goods to arrive at the warehouse. After arriving at the warehouse, the product was repackaged and sent to the address I provided. Everything is very efficient. I was surprised that less than two weeks after ordering it was in my hands. A convenient selection of Yandex Market delivery points made it possible to pick up your order near your home. Reasonable delivery prices, reliable packaging - everything pleases us. Excellent support service and fast delivery of goods, there is payment with Mir cards through the payment system. There is a lot of information on the site and if you read everything carefully, there are no difficulties in purchasing goods abroad.

26 septembre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Good job!

I bought products on iHerb, Prostobox helped me. The parcel came very quickly. It is a very good company, the parcel arrived on time. It did not wrinkle on the way, everything is good. The cost of delivery was not expensive. I was able to get a discount on shipping. TRACK: PCT000000821520
Thank you!

21 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Сервис отличный

Сервис отличный. Личный кабинет на 5 баллов, все просто и информативно. Служба поддержки отвечала на запросы в течении дня (но американского)

Чтобы не было негатива читайте внимательно правила и ставьте чекбоксы где нужно.

Посылка из Iherb шла с 28 сент. по 21 окт. почтой россии.
CQ003847855RU

Была переупакованна, упаковка отличная, содержимое в полном объеме.

21 octobre 2023
Avis spontané
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Réponse de Prostobox

Спасибо за тёплые слова — очень приятно! Будем рады видеть вас снова.

С уважением, команда Prostobox.com

Noté 5 sur 5 étoiles

The company is an ideal solution for…

The company is an ideal solution for those who want to buy goods from the USA. Their redemption service works clearly and promptly. I managed to get the long-awaited things without too much hassle. The team of professionals is always on the phone, ready to help and advise. Recommended!

10 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Good Job

Convenient and clear instructions on the website. It's a pity that there is no mobile app, but I think it's coming.

I contacted Prostbox support several times and received an immediate response, which is good news. I received all the answers at any time. I hope that Amazon will be as clear as the guys from Prostobox. Only positive impressions. Thank you.

15 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Fast delivery, good service

A proven company, I have been cooperating with these guys for a long time. I consider it a reliable assistant when delivering goods from America. I had a year break with shopping, now I tried to order again. I turned to the Prostobox as usual. The parcel PCT000000466241 arrived quickly, literally 11 days from the date of dispatch from the warehouse and I have it at the pick-up point in Belgorod. I want to note the efficiency of processing incoming parcels! Everything has become much faster than before! The support service chat is now answered by a robot, but it is easy to switch to a real operator, so there are no problems with this.

7 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery (my first parcel, but not the last two more pending). The cost is cheaper than competitors, but you have to be very careful to do so. The current current promotion for purchases from iherb up to 1 kg. , advertised cost of $ 9.99, but to it will necessarily add insurance, another $ 3, ie the minimum total cost of 12.99. And be sure to leave a reserve on the weight of grams 200 grams, the difference with the sent weight from the store iherb has a place, for example, order the goods for 950 grams, and in the warehouse it will weigh already 1kg 50 grams, respectively, the cost is not 13 and 26 dollars, which you understand is not very good (support explains this by the fact that iherb weighs poorly, if you want to reweigh, but for a fee). Among other things, money from the Russian card is wound up at a not quite loyal exchange rate. On delivery time: the parcel sent from the American warehouse Prostoboks 21.09.23 received in the Urals 02.10.23 in the postamat, well in my opinion very quickly, we'll see the delivery time of the next parcels, delivery in the area of 2 weeks I consider very good. Support service in telegram works, but not all questions solve, sends to solve the request from the site through the ticket (if you want an answer quickly it is FREE!), free you need to wait patiently for an answer. So I recommend Prostobox, but I advise you to study their working conditions very carefully, you have to pay for every sneeze.

2 octobre 2023
Avis spontané
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order!
With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Fast and safe sending of parcels from the USA

Hello everyone, I want to start this review with gratitude to this service. The parcel was delivered on time, which was written on the website, which is good, since not all intermediaries keep their word. I’m also pleased with the price, compared to other services it is quite low, delivery of my parcel cost $23, and at the same time, it was delivered in 8 days

29 septembre 2023
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Noté 5 sur 5 étoiles

Wordeful ,operative ,less price,high quality

Perfect job,operative and super fast delivery 🚚,never writes reviews but this guys really doing great job .Thanks

28 septembre 2023
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Réponse de Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

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