Prostyling Avis 

Thank you so much … it’s rare for a purchase to run smooth these days from end to end. Smashing products and smooth delivery.

Brilliant company to deal with. It is my go to one stop shop for all things for bridal hair and running my education courses. Highly recommend to all of the stylists I speak to. The volumise:it is fantastic and I love my nishida grips and weave:it’s for every hair up I do. Couldn’t recommend highly enough, they have even went the extra mile to ensure I receive stock on time 👌🏻

If I could leave no stars I would. Made an order and DPD were delayed past our closing time both times they tried to deliver. We also have our hours clearly displayed with DPD.

Order was sent back and we are now being told we will only receive a refund minus a handling fee and postage.

This is absolutely not our fault and to be told we have to foot the bill is totally unacceptable. We will be sure to never ever use your services again.

Shocking customer service 😡

I've called them several times, but no one answers. I left messages and sent emails, but never heard back from them. I would say to avoid this seller if you can; they have very poor customer service.

I ordered a pair of scissors on 11 December and they still haven’t arrived. I’ve sent 4–5 emails chasing this up and received only one vague response saying they would “look into it” — with no follow-up at all.

There has been zero effort to resolve the issue, no updates, and no explanation. I’ve had to do all the chasing myself. This level of customer service is completely unacceptable. I would not recommend ordering from this company.

Well I've ordered three different sizes of brushes Olivia garden on 20th of November. I've paid for them the amount of 58.95 including the delivery. It was a specific style of brushes that i wanted so was looking forward to receive them. I've been waiting for two weeks and checking constantly the delivery company website and was saying that the package has not been received from the pro styling. Anyways i decided to phone them and at some point I've got them after two days. Unfortunately the brushes was not the ones I was looking for. I thought I've ordered the XL ones because the website obviously wasn't updated. Not my fault I've ordered thinking are the ones that I was looking for. Anyways I've decided to send them back but again wasn't any easy way to do it only by phone and sending me a return form to complete and print it and sending them back paying the delivery fees as well. Another hassle of time and too much stress doing all this especially when you don't have a printer and as a full time hairdresser on a very busy month.I Finally managed to send them back paying another 5 pound for delivery fees. On the package with the brushes was a note that was explaining that wasn't my fault ordering a specific product and receiving something different than what was the website advertised so I asked kindly for a full refund. After that waiting for almost a week I had to phone them again and they confirmed that they've received the package two days ago and I will get refund within couple days. Right I've got back on the 19th of December the amount of 48.60 ten pound less. I've decided to email them and telling them it's a mistake on calculation and offer course I never got a clear response. I'm trying to say what kind of company keeps ten pound from the amount that should been refund. Instead of apologising and offering at least free returns and full refund keeping my money. Is this a joke?? Of course im going to report it to the bank it's not about the ten pound is because the don't respect the customer. Avoid this company

Thankyou to Mel and team from Pro styling for the Quality and customer care in receiving my Kycto Scissors a fabulous product in a nice presented box ,very good working Scissors comfortable smooth cutting leaves a lovely finish to the hair thanks for the updated emails on delivery and detail to attention regards Avril

The tools I purchased are great, the products are good & very well priced, service is first class and delivery always on time

Pro Styling have been amazing! Delivery is always quick, and as a bridal stylist, they stock everything I need. The KYK products are incredible and hard to find anywhere else. I’ll always recommend Pro Styling to any stylist I meet!

Absolutely amazing product , smells so good too .
I'd seen good review's and decided to go ahead and try it . I'll definitely be using this in future it was so work able compared to other brands I've worked with before . Gorgeous product !

I love Prostyling! Their products are fab, are always delivered quickly and without issue. I especially love the Magic Dust!

Great company and better customer service! Couldn't recommend highly enough!

A week ago one of the hoses on a backwash sprang a leak. I thought ‘this is the ideal time to replace the hose and head with one of those new Eco Head sprays that saves the planet but costs the earth’.

The vey best deal I found was on the Prostyling website.( I had purchased from them before when I opened my new salon) I made my order, payed the money and it was dispatched the very same day.

Unfortunately, the courier Evri was appalling. They failed to even attempt delivery on three occasions. After the second failed attempt I phoned Prostyling and spoke with Mel. She immediately understood that I needed the item because I need both backwashes operational. Mel promised to speak to the courier and keep me informed. Despite their assurances Evri failed to deliver.

This morning, I again phoned Mel. I had expected an argument about refunds. Instead, she apologised and told me she was going to send me a new head but ……. She would take it down to the post office herself and send it special delivery!

As good as her word, she sent the Royal Mail tracking info to me this afternoon and even gave me a quick bell to let me know it was on its way. It’s due for delivery by noon tomorrow!

In my opinion. This represents the very best in customer service. Not only is Mel lovely, she went above and beyond! She took my business concerns seriously and I am grateful enough to become a repeat customer and write this lengthy review.

I WOULD STRONGLY RECOMMEND THIS COMPANY TO OTHER PROFESSIONAL HAIR SALONS !

Thank you Mel !

I purchased 2 items. A defuser that was significantly cheaper than all the other online stores I checked and a KYK HAIR - MIST-IQUE spray that smells amazing. Easy to order and delivered with a few days.

Brought brushes from here amazing easy quick service brushes came quick

Ordered several times from this company, love their products. Customer service has always been very helpful.

This company is a right scam. I made an order just short of £80, I received no confirmation of order or dispatch. After the 3-5 day delivery timeframe passed I tried to call only to reach voicemail, I tried to email but received no response, and I tried their live chat just to get told that they will look into and get right back to me but then they never got back to me. I still haven’t had a resolution. So they have just taken my money and not sent anything to me.

SCAM! Ordered hair serum and never delivered. Sent messages and called but could only reached their VM and they never returned my calls. The tracking from FedEx hasn’t updated since the day I ordered the items so clearly they haven’t shipped. I’ve had to raise a dispute with the bank.
Avoid this cowboy company!!

BE AWARE. I ordered an ECOHEAD professional shower head and hose for my salon. It cost £150. When i ordered the website said it was in stock and they said it would be with me within 3-5 working days. I am still waiting two weeks later and the fedex tracking information says they havent even recieved it yet. I contacted the company last week they lied and said it would be with me by last Friday. I have a tracking number but I can see on FEDEX website that they are still waiting for the shower head in the US. I emailed the company to cancel and get a refund but i didnt get a response. I have had to get a differnet shower head now because i needed it urgently. I wouldnt trust this company i wont be using them again.Honestly & lack of correspondence is an issue here.