Pudo Avis 

I am really surprised to see the terrible ratings on Trust Pilot...

I've been running online businesses since 2019 and while there is no perfect courier company, PUDO is one of the better companies I have worked with. So much so that we have been running all of our deliveries through them for the last year+ now.

Their pricing is unbeatable and if you need any assistance, they're always there. On that note, shout out to Nicholas from PUDO for the amazing support!

Piece of advice, get things set up right from the outset and you're going to have a wonderful experience!

I order n product try to contact pudo but no one answers the package was out for delivery at 9 am I've been waiting 5 and a half hours no response really bad service don't recommend them to anyone at all would be better if they closed there doors completely to my concern. Some of us have work and it seems they don't mind what time they deliver.

I have never been so pissed of with a delivery in my life.

Disguisting service. I have been trying to get my locker details and pin for hours. Absolutely no response. They never sent an sms. And never answer calls or emails. Their dumb app does not work. It seems like a bunch of lazy mongrals that cant keep up with their agreement. Pure bullshit... I am still waiting

I am shocked! My package arrived, literally shredded in the locker, and when I complained to the support team, this is verbatim what they have to say:
"In the images provided, we can also see that the package was not sufficiently packaged due to items being loosely packaged in the box causing the items inside to move around whilst the shipment was in transit, it could have happened that the parcel got damaged during transit which we, unfortunately, have no control over as your parcel is packed in the vehicle along with many other parcels.
Also, there were no 'fragile, this-way-up, or do-not-stack' stickers/indications present or placed on the box to assert caution to the warehouse staff and drivers handling the package.
This could mean that the shipment was damaged due to co-loading when many other shipments are placed above each other when palletizing for transit."
The box was sealed and taped perfectly, the items inside were simply not squashed together. But my parcel arrived in literal pieces, but because there was no 'fragile' sticker on it, they deem it acceptable, and see no problem with, parcels arriving in such a state. Even the person sending the above reply didn't sign off the email with their name/designation because they know such a response is pathetic and undignified.
Absolutely appalled - terrible customer service, shocking professionalism, and no care is given to your parcels UNLESS there's a fragile sticker! So be sure to slap those fragile stickers onto EVERY SINGLE PARCEL, otherwise they think it's ok to literally destroy your parcels.

One of my parcel went missing and all they say is that the vidoe they have shows the driver taking into the depot one plastic f not two .I asked if they dont have cameras at the lockers to see how many plastics did he collect from that specific locker and noone is is giving me an an answer . I gave evidence of a video dropping the parcel in the locker .How can that be .It means only one thing their employee stole my parcel but they are not doing nothing about it .Am not a happy client at all .How can on trust such a service provider

As always, useless when it comes to technical and customer support. Lockers don't open and then there is little assistance with sorting out the problem. Big headaches. Nothing is smooth and simple.

Ticket ID: 7585568

Your locker expired 90 minutes before the what the app stated. I paid again. I've been given the run-around between WhatsApp escalation, lodging a website ticket and email for a refund. Lerato and Nieta Rapesi keeps stuffing me around and ultimately stop responding. Short answers that avail nothing. It's a ludicrous that I have to do a review to get something trivial resolved.

Feel like a fool for even writing this, they don't give a sh!t and wont respond anyway.

If you are thinking of trying to integrate PUDO into your website, forget it!!! The customer support is non existent!!! I have a problem and there is no-one to call. All you can do is send an email to integrations AT pudo.co.za. They then send an automatic response which does not answer the question. It's ABSOLUTELY RIDICULOUS that you are trying to give them business and they make it so difficult!! I'm taking my business elsewhere!!!!

Very bad services, I'm not happy at all... I booked a locker and sent my parcel, it arrived at the destination and when my recipient had to collect it said the ID does not exist. Jiki jiki another message was sent with a pin as the parcel was sent to another town with a locker that I did not even book and when I called the just left me hanging until they dropped off the call. I'm still angry and I need answers😭😭😭😭

Fast, Efficient and Affordable.
Way to go PUDO... 👍👌❤️
Easy online booking and payment.
Dropped off and delivered the next day!(Both of my last two parcels!)
Locker drop off point-Courier Guy Kimberley Diamond Pavilion Mall.
You guys are fabulous.We couldn't ask for a better delivery service here in SA.
Thank you PUDO.You add improvement and excellence to 'sending a parcel'.
Keep up the great work.
I love sending a parcel with PUDO! 😁

Really the most difficult, frustrating and irritating process I ever had to go through, I swear through the whole process. Registration was a nightmare, then trying to lock in, while it keeps on telling me my e-mail and password is wrong. Jirre, then tried to get the parcel booked. What a flippen horror app.

10 times calling at 12:00-1:00 pm nobody gets the phone, not code has been sent to me, trying to get my package since yesterday still nobody helps, try to contact them through mail, I just got one mail, and then they vanish, it’s crazy at this time in the day nobody helps, works or try to contact you the easiest way possible.

What happened from choosing your own amount when toping up your credit. Now it's starts from R200

Wish this concept worked but human intervention is still needed. We sent 3 pairs of socks from George to Stellies and my daughter received NB trainers worth R5000 :| after calling 4 times and being cut - the outcome- our waybill details and theirs (NB trainers) are the same with only our delivery address/tel no other details. Luckily we found a letter with persons name and surname in the shoe box to try track him on Insta and get trainers to rightful owner. Letter in box was dated May 2024 we are in Sept 2024- lengthy delivery… come on Pudo what is my reward for delivering your parcel?

Simply – atrocious service through PUDO. Not only do they not attend to the delivery professionally – they display the sheer audacity of automatically assuming their dreadful service to be at the fault of the customer – from previously an amazing initiative with stunning and reliable service to so incredibly quickly turn out to employ personnel that appear to be facetious, incompetent and unhelpful – with no concern in attending to the situation of no delivery advice system appearing and in ensuring the customer is taken of – but rather focusing on accusation and penalising in their pathetic attempt to correct a malfunction within their own set up. Will NEVER again attempt to make use of any Courier Guy service or system.

*I deliver a parcel to one of the lockers, later the day i track the parcel with the way bill no provided but the details and delivery address is not mine. I contacted their support who was not friendly at all. I hope that my parcel make it to the correct address.
*The link for the delivery that was send to me is more than a kilometer from where the actual lockers are, if I did not know where they are I would never find them using the link
* The app on the phone is useless, try to load an order twice and on the final step it gives me an error message.
* I can not use my pudo app to track a parcel, it cant find anything.
* Pudu is useless, spare yourself a lot of frustration and use another courier service.

If I could give 0 stars I would

Dishonesty and bad attitude from customer service , I’m appalled to say the least !

Negative reviews are not fair and issues are probably because of user's own error or maybe our hub here in Cape Town is just one of the excellent ones. I have sent over 100 parcels with PUDO and every one has arrived safely and in good time. They even got a parcel from Cape Town to northern rural KZN in 3 days for R60. My business depends on Pudo.

Worst service ever. If I could give it -5 stars I would. They NEVER pick up packages that you drop at their drop off points. I have waited multiple times over one month for my packages to be sent back. I had to call the company and fight to try and get my refunds because PUDO would not come by the drop off location and return the packages. Extremely bad.