/// The Courier Guy /// Worldwide Express Avis 

Our package is a month late. A MONTH!!! We booked it out the 26th of September and isn't delivered yet! They keep calming it was delivered, and yet every time we ask proof of delivery the system changes to 'at hub'

Never use Courier Guy
I lodged the following formal complaint to the Courier Guy on 7 October 2026:
"I am writing to lodge and claim regarding parcel LL-PUYZ52, which was sent to my client and contained a coffee table book.
The booking was made as a small parcel. Please refer to the attached waybill. The parcel was well within the prescribed measurements for a small parcel and was correctly packaged for transportation.
However, when my client went to collect the parcel, she opened the locker and found that the parcel had clearly been forced into a locker that was too small for it. Please see the first attached photograph, which clearly demonstrates that the parcel had been compressed and forced into the locker. My client also struggled to remove the parcel from the locker due to the fact that it had been placed in a locker that was not sufficiently large to accommodate it.
As a direct consequence of this, both the packaging and, more importantly, the contents of the parcel were severely damaged. Please see the attached photographs showing the condition of the parcel and the coffee table book upon collection.
The damage was not caused by inadequate packaging or the size of the parcel. The evidence clearly indicates that the parcel was placed into an inappropriately sized locker and forcibly inserted, resulting in significant damage to the contents.
This conduct and negligence on the part of Courier Guy are completely unacceptable. We entrusted the parcel to Courier Guy with the expectation that it would be handled and delivered with reasonable care. Instead, the parcel was subjected to unnecessary force, resulting in damage to an expensive item.
We therefore request that Courier Guy refund the full cost of the damaged coffee table book, enabling us to replace the item. Proof of the purchase cost of the book is attached for your consideration.
We further request a full refund of the shipment fee paid for this delivery, as the service was not rendered with the reasonable care and handling expected.
For ease of reference, we have attached:
The waybill for parcel LL-PUYZ52;
Photographs showing the parcel forced into the undersized locker;
Photographs showing the damage to the parcel and its contents; and
Proof of the cost of the damaged coffee table book.
We trust that this matter will be treated seriously and resolved without unnecessary delay. We look forward to receiving confirmation of the refund of the full replacement cost of the book as well as the shipping fee.
Kindly advise us of the claim reference number and the expected timeframe for resolution."
I then received a reply on 13/10/2026 saying "Parcel size was booked incorrectly and should have been booked under a Medium , TCG will not be held liable"
I immediately replied confirming that the parcel sent was an A4 book, giving the measurements which is way smaller than the locker booked. I sent 4 parcels that day, all the same size all of them the same locker - the others were delivered withouth any issues.
Since then the only reply I receive is that they are waiting on the relevant department for feedback.
Not acceptable at all. I have an account with Courier Guy for quite some time and use it very often. Only recently started using the Lockers and am very dissapointed.
I will move my business to a different courier. I booked the 60cm x 41cm x 8cm and my parcel was 30cm x 21cm x 1cm. Keep getting a reply that the incorrect size locker was booked. Not true! This company is the worst ever!

Take to long to do deleveries. Other companies is why faster than Courier guy. I will never use them again for deliveries.

Lost Consignments
On or about the 19th August 2026 I called the Head Office Customer service as I had dropped off parcels in the PUDO boxes and some were delivered and some not. I was advised that I should have packaged them in one box instead of separating them. So apparently the Driver only took one parcel from each box. The issue now is where are the boxes they left behind? I have called countless times and no one at Courier Guy can tell me where these packages are so I can resend them. I have Customers waiting since August and no one at Courier Guy can tell me where the consignments are so I can resend them. The tracking numbers for the consignments were *** and ***. Then the first email I sent reference number was sent on 19 August ***. Next was 2 September reference number ***. Next was 18 October reference number ***. At this stage I'd like to believe my parcels are lost and no one wants to take accountability. I have used Courier Guy for a couple of years now and have never experienced such inefficiency. I hate to be the one to go to this extent to get their attention. This is totally unacceptable

Courier guy Service is very mixed and this week I have 2 examples.
I sent a parcel from ballito at 4.45pm to Howick which arrived 20hours later. This is exceptional.
The more common experience is the latter. I have a consignment of live plants sent a week ago and it’s been sitting and assigned to a driver 5 days ago in Pongola. Pongola feel understaffed and are a frequent cause of mega delays.
Courier guy’s customer service is inconsistent to bad and they simply don’t care. I dread working with them.

On two occasions drivers have said they attempted collection of a package my address when I received no call and was available and waiting all day. This was updated false their support on WhatsApp's is terrible and failed to address my query taking over 30 minutes to respond, and wanting to close the chat after no receiving a response from me in 2 minutes.

If I could give a 0 rating I would. I was extremely disgusted and shocked at how my package arrived on the 8th of October 2026 from the Courier Guy. The contents inside looked like it had gone through a cement mixer despite having a bunch of fragile handle with care stickers all over the package in bright neon orange! The way the contents looked, they must have put it upside down with no regard for the fragile request.

My box had carefully packed orchids and cacti in individual wrapping, none of which made it in one piece. It would’ve if the packaged was handled decently and kept upright. The packing was done with hard boxes around it as well in a very strong box. I paid R1223 for an absolute mess and if this was the last courier company in South Africa, I wouldn’t use it! You should be ashamed for providing such an awful service. I really hope a lot of people read these reviews and choose another courier company to assist them with fragile items. I certainly wish I could knowing what I know now.

courier guy has restored my faith in customer service. i had an issue and emailed - after about 3 emails - someone called - and it was a joy speaking to that person and my problem was solved (johannesburg). Thank you

Overnight service that was anything but overnight.
I paid for an overnight delivery on Monday because my customer specifically needed the parcel today.

Instead, The Courier Guy somehow misrouted the parcel to Bloemfontein. From there, it had to be sent back towards Port Elizabeth, and then onwards to Queenstown.

The tracking has now been showing “in transit to Queenstown” since yesterday, with no movement or meaningful update today.

So I paid extra for an overnight service, but because of a routing error on their side, my customer is now left waiting and my business is the one having to deal with the consequences.

Mistakes can happen, but when you pay for an overnight service, you expect the courier company to take responsibility and urgently correct the problem. What is especially frustrating is having to chase the parcel and try to get answers when the delay was caused by the courier's own handling of the shipment.

I would like an explanation as to how the parcel ended up in Bloemfontein in the first place, why it was routed back through Port Elizabeth, where it currently is, and why there has been no movement since yesterday.

This is not the overnight service I paid for, and it has directly affected my customer and my business.

This has been an extremely frustrating and unacceptable experience with The Courier Guy.

My parcel was collected from Brackenhurst, Alberton on 29 September 2026 and was supposed to be delivered to Odendaalsrus. The service states that delivery should take approximately 2 days / within 72 hours.

Instead, my parcel somehow ended up in East London, despite being sent from Alberton to Odendaalsrus.

I have now contacted The Courier Guy multiple times and have spoken to at least five different people about the same query. Unfortunately, nobody has been able to properly resolve the issue or give me accurate information about where my parcel actually is.

On Saturday, I was specifically told that my parcel would definitely be delivered that day because the delay was due to a mistake on The Courier Guy's side. I was told it would arrive by Saturday morning or evening at the latest. It did not.

I contacted them again on 5 October 2026, and was then told that the delivery company wasn't even close to Welkom yet.

What makes this even more frustrating is that I have repeatedly explained that I urgently need this parcel. Instead of getting a clear solution, I keep having to explain the entire situation to a new person. One of the previous people I spoke to even ended the conversation before waiting for my response.

Mistakes can happen, but the way this situation has been handled is unacceptable. If a parcel has been misrouted, customers should be given accurate information and a proper solution instead of being repeatedly promised delivery dates that aren't met.

I am extremely disappointed with the service and communication. I simply want my parcel delivered and an honest explanation of what happened to it.

Worse service with zero people skills and zero customer skills

Absolutely horrible service all the time. I'm currently waiting for two parcels from them both delayed by 2 days one is on hold. Then conveniently they can't read the address they have delivered at countless times.
This is not my first experience with them, they leave parcels wherever its suits the driver because he decides where he wants to drop off!! The drivers are horrific and unprofessional. Delivery by Courier guy is not my choice or ever will be its only because of the company's I order from use them!! Disgraceful!!

I use TCG for my business. didnt really have issues before, last week i submitted an order, the driver collected the order at 4:50pm on Wednesday (the pickup window is from 8 - 5). Being proactive today (the following Monday) i use the tracker to check if the delivery has been made. Nope, it seems the package went out then was returned to a hub, on quering the delay i chatted to Odette Petersen, who didnt help AT ALL, all she says is that the account was in arrears, now heres my issue, if the account was in arrears why did the sysyem allow me to submit, why was the package collected, Odette was of No Use and ended the chat without notice!. Extremely rude! i would not recommend TCG to another business, my customer is now waiting for an order with no indication as to when it will arrive. so great for business!

I chose to interact with Courier Guy via their Whatsapp support. I wanted to get a quote to pick up an official document and ship it. Support suggested that I create an account, then click on "Shipping" and then "Get a quote".
The first problem I had was that one can only register an account with Courier Guy with a South African phone number. So that didn't work. When I asked about it I was given a single message "Kindly email qoutes"at"thecourierguy.co.za". No personal response.
I sent the email and it was returned saying there is a problem with the email address.
I started interacting with courier guy at 08:44 via Whatsapp and by 11:00 had still not gotten any further. Such absolute failure in such a simple process.

Their overnight service takes 3 overnights, they must be 33,%ers. Their last mile takes another 24 hours, kak service..... and this is for livestock delivery which they charge for.. but wtf they wont read this review, so i may as well pee in my pants, nice hot feeling for a bit...mm

If you want your parcel swapped with someone else’s, to receive even less communication than your parent who walked out ever gave you, to get screwed over so hard your partner gets jealous… then Courier Guy is the place to go 😉

Twice not keeping their word. Frst time not collecting my return on the day they said they would (without an apology or excuse). Then a lie about attempting to deliver my package when I was at home the time they said they attempted to deliver.

Am I the only one that feels Courier Guy's service has gone to the dogs in the last few months? I have been a loyal customer since 2021 - not a big account, but LOYAL. And now... there is not a day that goes by that I there isnt an issue of some sort. From collections to deliveries - Every single day is a frustration. And there is this absolute 'DONT CARE' attitude. You can't escalate anything, you can't go through to managers of any kind, NOTHING!! What is going on????

Unfortunately have to give one star for this round......... Unadulterated incompetence. Delivered a parcel to a Locker yesterday morning, By afternoon yesterday the app still did not not indicate the parces as being deposited. Called the company, sent me a letter with a number of the escalated issue and also received a promise that it would be followed up. STILL NOTHING!!!!!!!

Shocking service!!!

Very poor services, Cant keep to collections Driver doesnt answer calls!!!