/// The Courier Guy /// Worldwide Express Avis 

Communication is HORRIBLE. I enquired if I could change the delivery addresss a day before delivery was scuedueled I was told there would be feedback - they just ended the chat.
I go through the entire ai system again get left on read for half an hour before I said "bro am I even talking to a human" I get the reply "lol I am a human" then I get put back onto the AI chat again. Even if I need to pay more I swear I will never use this company again.

Thumbs up to The Courier Guy, Krugersdorp. Very professional help at the front desk. Parcel delivered overnight. Brilliant all round. Thank you so much.20

We have had an account with The Courier Guy for a long time, and I am disgusted with the attitude from the WhatsApp chat. I was just cut off from the chat. This delivery was for overnight delivery for a actress for her mics. There was a delay from their side that they did not collect. So, she got the mics late. Then when i questioned this on The WhatsApp chat i was rudely responded to as I am not paying for overnight because of a delay on their side. I am not leaving it here because this is not how you do business if it's your fault then you need to own up to it and credit back for failed service.

If I could give 10 stars I would...my package took 6 days to get from SA to UK, staff were super helpful, friendly, and the parcel arrived unscathed. Would highly recommend!!! Price was great too :)

I was supposed to receive my parcel on 1 April, only got it on the 9th and you guys are unreachable and liars. Didn't contact me not once in those 8 days and you driver Tshepiso had attitude(Told me he'll just return with the package it's not his problem. On top of all that you only tell that you don't deliver to Boikhutsong on the day of the late delivery and that I would have to fork out another R270 for your driver to deliver to my address. You service is the most terrible I've received.I humbly ask that fire yourselves. The abovementioned unnecessary delays and uncalled for predicament was with the Klerksdorp branch by the way, if ever you were willing to solve thier customer service issues which I doubt you will.

First off when you pay money into their account according to their terms and conditions when you want to close your adminstration account you forfeit that amount. So in short if you are not happy with our service tough luck, is the message it convey. What it primarily means never do business with a business before reading the Terms and Conditions. And The Courier Guy has a few tricks up their "sleeve".

Two parcels were collected at the same time from the same address and delivered on 7 April. Both were wrapped thoroughly in bubble wrap, yet arrived with severe damage. It was clearly thrown and stepped on. Disappointing service – requesting investigation and feedback

Incompotent and worst service.!!! My parcel was sent on the 13th (monday) its the 25th (wednesday) and my parcel is not even close it keeps beong moved between the same places.!!! Its my baby diapers and i have been without diapers for days mow because its the whole months diapers!!!

We have being using courier guy since they were a small company, kept with them over the years. Last 2 years they empowered someone new as operations manager(I suspect) clueless regarding customer care -ie. the people/businesses paying the bills !!!. Late pickups and deliveries, messed up packages and lately changing the way how customers book an pich-up at the satelite station lockers. How did you mess up a system that perfectly worked for years ? Why ? Have you lately did an QC on your system ? How can you expect a customer paying for an locker, recieving the pin - "OK" and then arrive at the specific locker to deposit the package, only to find another parcel/item is still not collected or even worse - GET THIS !!! another deposit was done to the same address supplied by courier guy to deposit the item, how dare you double or triple book the same locker and the first to arrive is " TODAY'S LUCKY WINNER" - I have to go again later or tomorrow( for us this is an 115km gravel road roundroute 2.5 hrs wasted) This is fraud and you better get rid of managers that will responsible for the downfall of an once great operation, please sort this nonsense out quickly !!! This is not a system issue, this is an disrespectful management issue.

The Courier Guy phone to let me know my parcel was damaged in transit Ruben was the person who phoned me and send me pictures. They would have done an investigation. As a client you are not allowed to see the video camera footage and then they phoned to say there was no negligence from their side. They are not willing to take ANY accountability on their side and will not refund any cost

If i could give less than one star i would have done so, their Port Shepstone branch online staff absolutely hopeless and despite the fact that they got my parcels mixed up they dont consider it important to get it right, instead left if for over a week till the driver who got it wrong back at work????? What does that have to do with me???? Sort your problems out with your staff but in the meantime you should do what you are paid to do and that is to deliver from a to b in the shortest possible time. Leaving this until the driver back has nothing to do with me sort out your issues yourself.

I love pudo lockers and its convenience. The new system whereby one is able to deposit in any locker is excellent BUT we still need the option of seeing beforehand if there is space in a locker, especially for people that are on foot. Prime example would be SHELL PARADISE PLACE which services a large area and the lockers are constantly full. For a person on foot (not knowing the time lockers will be empty) this might require multiple trips. This definitely needs to be rectified. This is an ongoing problem in particular with this pudo locker, what a waste of time.

PATHETIC SERVICE...NO IDEA WHY PEOPLE KEEPS USI G THEM.

I have had multiple instances where The Courier Guy failed to collect a parcel on the scheduled day. To make matters worse, their system is updated with the reason that nobody was home, which is completely FALSE as I stay home all day waiting, because I expect the pick-up. It is frustrating to hold my entire day open, only for them not to show up, forcing me to go nowhere again the next day, and not being sure if they will actually come. This level of service is poor, unacceptable, and directly impacts our business operations. Furthermore, their WhatsApp support line and website chatbot are useless for getting direct answers on issues like this. They only provide automated status updates and cannot resolve actual problems. Email support just replies with generic escalation messages. Considering they have GPS tracking, they should be able to locate a driver instantly. Reliability and support need to improve significantly.

If I could give no stars I would. My package was deliverd on the 13th January 2026, but they can not tell me where it was delivered to. I still have no answers!! Modimolle is the worst branch ever!! They simply drop the phone if they do ever answer!

Deliver to the wrong address, did not ask the receiver for OTP. do not respond properly to E-mails. Did not try yo rectify. Driver unprofessional, unskilled and untrained.

I sent a 2-week-old R15,000 graphics card through this courier to be tested at Wootware. The box was clearly marked with MULTIPLE “FRAGILE” stickers.

When it arrived, it looked like it had been drop-kicked, thrown down stairs, and finished off with a friendly game of soccer. The GPU was damaged beyond question.

And then the real insult: they denied the damage claim with ZERO explanation. No investigation. No accountability. No decency. Just a flat “no” after destroying expensive hardware.

This courier didn’t just mishandle a parcel, they wiped their hands clean of responsibility and left me with a broken R15,000 component.

If you value your money, your time, or your sanity, do not trust this company with anything fragile or valuable. I certainly never will again.

Utterly unacceptable. 🚫📦💥

I am impressed with the fast and accurate package updates.

I received emails from when the package was collected, processed, and delivered.

Thanks, Courier Guy.

I had an extremely frustrating experience with The Courier Guy.

My parcel was collected locally within Durban, yet booked under “Economy Regional” with delivery only on Tuesdays — information that was never communicated at booking. I only discovered this after chasing the delivery myself.
When I contacted the call centre, I received contradictory information from multiple agents:
One agent told me I could change the delivery address
Another said only email support could do it
Another transferred me mid-call with no explanation.
A final agent took my new address with no verification and no confirmation, clearly just trying to end the call
At no point was there ownership, proper communication, or a clear resolution. Calls were dropped, I was passed around, and I had to repeatedly explain the same issue. The parcel was also routed to a hub over an hour away, making self-collection impractical for someone who works full-time.

The parcel was originally about 20 minutes away from me and due to work I couldn't pick it up on the day or ordering. I used the courier service not expecting that it would be routed an hour away from where I live and that I would sit in the warehouse for a full week.

I paid for a courier service because the item was needed urgently. If I had been informed upfront that a local delivery could take a week due to internal routing rules, I would never have used this service.

This was a complete waste of time, marked by poor communication, inconsistent support, and zero accountability. I will not be using The Courier Guy again.

Pudo Locker service was used to send a CD-Rom with critical software down via PMB to one of their lockers in Howick on the 22nd Dec 2025. On the 7th Jan 2026 I was advised that my parcel was missing in transit and they were cancelling the waybill and no longer going to bother searching for it. This is disgraceful, totally unprofessional and destroys any possible trust that anyone might have in their services.