/// The Courier Guy /// Worldwide Express Avis 

Pudo Locker service was used to send a CD-Rom with critical software down via PMB to one of their lockers in Howick on the 22nd Dec 2025. On the 7th Jan 2026 I was advised that my parcel was missing in transit and they were cancelling the waybill and no longer going to bother searching for it. This is disgraceful, totally unprofessional and destroys any possible trust that anyone might have in their services.

They didn't deliver my parcel to my home

Their driver has delivered it to another person and I wonder how they got hold of my information?

Parcel arrived damaged (Waybill LL-KRGABB, value R760) and the damage claim was rejected. The response was to blame “insufficient packaging” and rely on terms and conditions, despite visible damage on delivery and confirmation the parcel left the depot in good order.

No accountability and no meaningful support. If you’re shipping fragile or collectible items, be aware you may be left with the loss even when damage is evident. Courier
Guy does not care one bit about your packages. Negligence falls on them but they then push towards their T’s and C’s. Disgusting

They went from best courier company to the worst very fast, if you are running a business don't use their service unless you want to destroy it. Been sitting here with parcel for collection on the 3rd day now, terrible service

The courier guy does not deserve one start. You pay a fee for overnight delivery and they still tell it will take 3 days. What don't they understand by overnight delivery. Why charge for a service you cannot deliver?

I am expecting a parcel from a family member. Pin number and QR code did not open locker. Have had a few frustrating calls and poor responses and broken promises trying to get the parcel delivered to my home address. Today drivers arrived at my home to collect a parcel and not deliver one.

Courier guy is the only courier company that i have an problem with!!!! There drivers are so unprofessional!! No telephone etiquette! Other companies drop your orders at your door! With courier guy you need to meet up at a mall!!!! The company is really a joke!!redzone area?? But all other couriers deliver!! Driver phone on your number talking like he personally knows you!

From the best in South Africa to the absolute worst, close your doors, we no longer care about you, your service is shit, expensive and you care zero for your customers and their packages.
Closed our 2 Corporate accounts today along with 2 personal accounts. Moved over to another courier service now and we are much happier with our levels of service and support.

If there was a minus star option, The Courier Guy would get it.
I don’t think that I need to be specific here, because it’s all over Facebook, Hello Peter etc as to how their service levels have plummeted.
Needless to say, don’t use them, as there is a high likelihood of no, late, or damaged delivery.

I requested an overnight delivery and I was told it’s overnight only to find out that’s it economy meaning that I service I requested was ignored (At Dundee courier guy). After that I tried to fix it the next business day and I was told I couldn’t do that even though the issue was on their side. My order is delayed by a week due to the holidays now. On the 24th I received a notification that the parcel was out for delivery only for it to turn back around and wait until the 29th to be out for delivery once again. I called the helpline on the 24th at around 4:30pm and they assured me that the package would arrive on time. A few minutes ago when the driver was on the way, they took my number from the parcel and sent a WhatsApp text message to ask if I’m available, that is very unprofessional behaviour. Our numbers are ment to be used to call us once the delivery has arrived, not to text us and tell us to go wait outside our house. Highly disappointed in courier guy services.

These guys incorrectly scanned a shipment (a Christmas gift for my two boys), resulting in the package being sent from George to Johannesburg instead of to Herm****. The expected delivery date was 23 December, but I have now been told it will be between 29 and 31 December. No apologies offered or attempt to rectify their error, just tough luck for their poorly serviced customer. Will definitely never use this company again!

There is consistently a problem with Courier Guy, regardless of which service is used. This is not an isolated incident but a recurring pattern of failure.

Attempts to contact the local branch are pointless — calls are never answered. When topping up a PUDO account and arranging a shipment, the system regularly shows no record of the shipment upon logging in again. In multiple instances, funds that were successfully topped up simply disappear, leaving the account balance at zero with no explanation.

Customer support is equally disappointing. Agents appear ill-equipped to resolve basic issues and repeatedly transfer queries from one person to another without any resolution. Contacting support via WhatsApp is no better — responses take days, if they come at all, and are largely handled by an automated bot. When a human finally responds, the assistance provided is ineffective and fails to resolve the problem.

Overall, the service is unreliable, support is inefficient, and resolving even simple issues becomes a drawn-out and frustrating process. This level of inconsistency and poor customer support makes Courier Guy a waste of time for anyone who values reliability and accountability.

My parcel showed as delivered on their locker. They sent the pin and QR code. When I got to the locker, there was an issue and it said the pin and QR code didn't exist. I called them immediately and they said they would get someone to deliver to my address by 5pm on that day. It's been 4 days and I still don't have my parcel. I've called and was hung up on, the agents didn't know anything besides reconfirm that my parcel was with them in the locker. Finally got to the OM Malenko Kotza and he promised it would be delivered the next day, even sent a email confirming this. It was a lie, I just called again and was hung up on.

Huge thanks to the Support team in helping make sure that my urgent delivery arrived in time for a special birthday. The package collection wasn't seamless with the pickup company, but the Courier Guy helpdesk and drivers turned what could have been an unfortunate delay into a well-timed success. Excellent call centre staff who understand the issue immediately and get on to sorting it effectively, are rare these days, particularly during Christmas crunch time. Thank you.

Here's my email to them...
"Your driver just informed me I have THREE deliveries today on a SATURDAY that will be performed by THREE different drivers!!!
I can't sit around all day on my weekend waiting for THREE different deliveries from THE SAME courier company - you can cancel the rest of today's deliveries put all parcels on the SAME van and deliver on MONDAY."
On op of that they haven't responded to the email I sent for the last 1.5 hours - USELESS!

Courier Guy sent me a notification saying my parcel was being delivered on the 10th December - nothing came. Today I received a notification saying my order is cancelled. I tried to find out online and it just kept saying my order is cancelled. Got on the phone and was told that i no longer had a parcel because their driver had been hijacked. This was a Xmas Gift for my Granddaughter who arrives this Sunday from the U.K. and they hardly acknowledged it and i got a vague apology. I asked what was being done about it and was given an email address for the account holder, who I ordered it from. I got online and the company in question, who made the effort to send my parcel off quickly, had no knowledge of the parcel being stolen and have been very honourable and agreed to replace the gift, which will now arrive later than I expected to present this gift.

I've worked with many courier companies in the last 25 years. To date, I'd have to rate The Courier Guy as the best local shipper. Have never had a problem, and they have gone out of their way to accommodate my needs.

On every single channel you can try to contact these people on, you are ignored flat. They refuse to answer any queries after hours of trying to reach them. Courier Guy should just close its doors at this point.

I want to share my recent experience with Courier Guy to help others make informed decisions. I had a genuine leather bag (valued at R1700) sent to me from George, but it was never delivered. After extensive back-and-forth with the company, I was told that the courier had placed the parcel “in a pot” at my home. This does not seem possible, as the box was over half a meter in length and about 36 cm in width, far too large to fit into the small pot they claimed to have used.
During the situation, the delivery person came to my house in tears. I explained that the matter needed to be handled directly with the company, not personally with me. However, she parked in a way that blocked my garage for around 25 minutes, despite knowing we needed to leave for a school function. This added unnecessary stress to an already frustrating experience.
Even after providing all these details, Courier Guy still sided with the delivery person, leaving me without my parcel and without any reimbursement for the loss.
I am not accusing anyone of bad intentions, but based on my experience, I would advise others to be cautious when using Courier Guy—especially when sending or receiving valuable items. Provide very clear delivery instructions and request strong proof of delivery beyond verbal claims.
I hope sharing my experience helps others avoid similar issues.

People are un educated cant read addresses or speak properly on the phone. A manager is never available and always drop the phone in your ear. Drivers dont know the areas where they deliver and parcels never get dillver without fghiting for it. That is Polokwane branch. After 4 hours the manager only reatch out to tel me they cant deliver as they have charged me not enough money and want extra money to deliver. Stil did not delivered my parcel had to drive and collect it so why do we as customers have to pay them for a delivery that never hapens.