/// The Courier Guy /// Worldwide Express Avis 

I am extremely disappointed with the service I have received from The Courier Guy / PUDO.
I sent a parcel through a PUDO locker containing four items, but my client only received one. I reported the issue immediately and expected a proper investigation. Instead, I was told that their cameras showed “no tampering” and was then asked to provide footage of myself packing the parcel an unreasonable and unrealistic request. No normal customer is expected to film themselves packing orders.
The fact that one item was delivered clearly shows the parcel was not empty when I dropped it off, meaning the loss occurred while the parcel was in their custody. Yet instead of checking their own systems locker footage, access logs, weight scans, and depot handling records the responsibility is being pushed back onto me.
As a business owner, my livelihood depends on reliable deliveries. The current handling of this matter has been unacceptable, and I still have no resolution, no clarity, and no accountability from their side.
I am requesting a proper investigation and will escalate further if necessary.

Bad service, they are very slow and telling lies about when they will come to collect the order, they keep on saying Collection failed due to no parcel collection while I didn’t even receive any call or message

If I could give The Courier Guy zero stars, I absolutely would — that’s exactly what this company deserves. Their service is nothing short of a nightmare. Deliveries are always late, delivery dates get changed constantly without any explanation, and the way they handle packages is completely unacceptable.

To make matters worse, their customer support is practically non-existent. Calling them is an exercise in futility — you’ll either be ignored, passed around, or given empty promises that never materialize. There’s no accountability, no urgency, and certainly no professionalism.

The Courier Guy is, without a doubt, the worst courier company I have ever dealt with. Save yourself the frustration and use literally any other service. This company has turned incompetence into an art form.

This business shouldnt be in business. Its only purpose is deliver and they refuse to be helpful and deliver. I will never ever support this business again. They delayed delivery and lied about attempts to deliver and when the app says it is out for delivery, it is not out for delivery. Customer service is infuriating. A manager named Shane was horrendous.

The last 6 times Courier Guy tried to deliver to me they took the parcel to the wrong address, on the other side of Cape Town. They had the correct post code every time but chose to ignore it. They've also lied to my about where they are. Avoid.

I am so disappointed with Courier Guy Durban services. I requested a parcel to be shifted OVERNIGHT from JHB to DBN. The Midrand team did a good job, they were on time, collecting, transporting and getting the parcel to DBN. A lady from DBN called to confirm my address the following day at 10 am... I did and then no delivery was made.
What does OVERNIGHT option mean if they can't deliver the next day, and why are we charged more if it's not delivered overnight????

I am extremely disappointed with the level of service I’ve received from this company.

For two consecutive days, your drivers have contacted me asking for my location, despite the fact that I clearly provided it when placing my order. This not only shows a lack of communication and efficiency within your operations, but also caused unnecessary delays and inconvenience on my end. As a paying customer, I expect a smoother and more professional delivery process — one where information is properly recorded and shared so that customers aren’t repeatedly asked for details they’ve already submitted.

I'm afraid I will no longer use your services in the future

The first incident they actually delivered my laptop at the wrong adresss never called never confirmed , luckily the people were honest people and I got it back . The second time they went to the wrong again never confirmed by call , they just went with my parcel again . I had to wait again .

Great courier 90% of the time, but when it goes wrong they make the client feel that we made the mistake, they do not go out of their way to fix it and they pat themselves on the back when they fixed their mistakes thinking they are amazing. I've been a client for more than 10 years thinking it would mean something but they do not care.

This is supposed to be a door to door service buy the driver called be to meet him at the complex had to walk for good 40 mins and I wasn't feeling well he just hanged up when I was about to tell him

Parcel sent from jhb to PE via Vryburg on Monday went back to jhb leaves jhb again at 8:30am on Thursdays on Friday @ 7:30am parcel still not in PE @ their depot... Very disappointing

They don't deliver on time and there's no communication as to why even after lodging a complaint so unhappy with The Courierguy.

The list of complaints is so long with The Courier Guy I will have to cut it down to the most recent frustrations. The worst part is that their staff are:

1. Totally abrupt, totally untrained in customer relations, and totally incompetent. All of them.
2. None of them know what they are doing, and none of them take responsibility for anything.

I ordered what they call stationery boxes. One was short, and I've sent more than 20 emails explaining the issue and even offering solutions. None of them acknowledge it or come up with ANY solutions. I can barely get a reply, and when they do respond, it's nothing useful.

Before the order even arrived, it was totally late. No apology, no explanation, nothing. The box quality is total crap as well.

It's so frustrating working with these clowns. For anyone reading this, do yourself a favour—because this is one of hundreds of complaints, lots more serious as well—save yourself the frustration and pain and use someone else.

My business has been with this shocking courier company for over 20 years- since it was sold last year, they go out of their way to provide terrible service- they DO NOT listen to their customers and don't care about retaining clients- They over charge by incorrect parcel measurements and have zero idea about customer care and retention- what a shame!!

Absolute terrible service. The only reason The Courier Guy is still operating, is due to the fact that online companies like to use them...otherwise, it would have went under water long ago. The main problem I have with them, is their staff. Their drivers have the tendency to lie and say they were at your premises and there was no one at home. This occurs on a regular basis with people all over the country. They don't even make an effort to call, as if one must stand at your gate the whole day. Their office staff make you feel as if you are a burden when you ask questions relating to you expected delivery. I would NEVER want to interact with this Company, but as I have mentioned; online companies like to use them to deliver online purchases.

Driver is so unprofessional. He said he doesn’t have airtime to call me directly. He called using whatsap and returned yesterday because my wifi was slow. Today he also called with WhatsApp. I had to wait for him to do whatever he was doing at the hospital. Very poor service. I don’t know whether it’s specifically Capetown drivers.

The bad experience I have with this company is cost not only to me mentally but also financially. I ordered an order that was supposed to be delivered yesterday but I never got my order even although on their website it says "delivery attempt failed". There had not been any communication from the company or the driver responsible for the delivery to say they are at my location I should come fetch my order. Bad service I would really have liked if I didn't even give a sing star.

I would recommend The Courier Guy for excellent service I received from them. They got my parcel to my boss by 07:20 am, He needed it urgently to complete a project in Durban. We are an account holder.

Cheryl Christie
Amtec Techniquip

My experience with the courier guy is bad beyond repair I was first scammed 900r from their stupid company yesterday I ordered them again to collect the parcel but their driver refuse to take it for whatever reason I paid 700r Wich I never got back their email service assistance is very bad I'm really disappointed this is a crook people company find other alternatives cause this company is a big failure just like their owners

🚨 WARNING: Irresponsible Courier Company – The Courier Guy
I am beyond disappointed with The Courier Guy and how they handled an incident caused by one of their drivers, Chenston, driving an Isuzu bakkie

Chenston drove into my parked vehicle, causing visible damage — and the incident was caught on video.

Despite several promises to cover the costs of repairs, Courier Guy and the driver have since gone completely silent, ignoring all further communication and failing to take accountability.

Chenston was on duty and acting under instruction from Courier Guy — meaning the company is directly responsible for the damage. Yet their complete lack of accountability and professionalism is appalling.

If you value your time, property, or peace of mind — think twice before using The Courier Guy. I will keep the public updated on legal progress.

@hellopeter_com The Courier Guy @couriercomplaints

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