Aramex Avis 

The worst delivery service in South Africa in 2026. They can’t be reached, their WhatsApp customer service is crap. My parcel hasn’t arrived in 3 weeks for the door to door delivery. I have no idea what to do at this point. Aramex should just shut down I have no idea why anyone still uses them.

Their customer service sucks they only get back to you hours/days later and they always delay my deliveries and can never find my address even though I’ve given them my live location and pin drops

Customer Service and the entire call center are disrespectful, forever placing you on hold and transferring you around until the line drops. Severe delays with complete lack of communication regarding any potential issues. My parcel was forwarded to the delivery office 48 hours ago (All local shipping) yet still awaiting delivery or contact. Aramex representatives are constantly dropping the line with the excuse of we cannot hear you. Complete and utter lack of care or service from anyone in the company.

Aramax service is horrible hey, their WhatsApp is also horrible it’s been days on end and still haven’t received parcel and they don’t care

They do not respond to queries abt undelivered items. Their customer care stinks
They do not answer their phones or communicate on their watsapp . This company should be fined or fisbarred from operating

Aramex is the worst shipping company i have ever experienced . I sent a package to mozambique in February 2026 it has still not arrived and aramex only has excuses with no assistance. Yesterday i sent an overnight package with critical medication and they tell me the vehicle was in accident they still recovering scene after 12 hours and did not bother to inform me. This is truelly a special bunch of people who work there. No assistance whatsoever. Never use this service they consistently dissappoint.

Parcel was not delivered on the arranged date. No reason was given just that alternative are arrangements needed to be made to either a PostNet or repeat address. I chose the PostNet option. You have to search for PostNet on a map and then send the pin to the WhatsApp chat. It is supposed to give you a list then of the nearest PostNets. It doesn't work. Then I tried to get hold of a consultant on the WhatsApp chat. No response. Eventually 1 and a half hour later someone responded. In the meantime I tried to phone them. Nobody answers. After probably 30mins phoning repeatedly, I got hold of someone. The call dropped in the middle of the conversation. Spent another 20mins trying to get hold of someone. Another dropped call. Eventually someone phoned back and said it will be delivered on the day. These people are useless.

The service was truly appalling. They failed to deliver on the promised date and didn’t answer the phone. Messages on hold instructed me to use their WhatsApp number but didn’t provide the actual number. Even using their website chatbot resulted in an endless wait with no response. It took three days for my package to arrive at the airport from the US. Amarex now has the package for eleven days and is still unable to deliver it!

Most terrible service ever,parcel has been there since Wednesday but they said its 72 hours,no answer, no solution,av been sent from pillar to post and I want to go as in tonight 😢 no responce

This is a terrible company. They do not deliver on time and take no responsibility. They did not deliver a package I needed urgently, after telling me to wait until 6pm. They then simply told me they don’t have time to deliver today as promised and that I will get it on Monday. I needed it for today (Saturday). They did not even apologize or acknowledge their lack of service and to get hold of them is another mission. They simply just do not care about customers and delivering on time. It’s not the first time I have waited at home for a package and been promised delivery and they fail to deliver. Really useless company!

They don’t even deserve the 1 star,poor communication between the help service or whatever it is including drivers. I’ve only had 2 parcels being delivered by them but they are super bad,they don’t call when parcel is at the gate first parcel I had to track and see that it had been left at my gate for more than 5 hours post delivery the second delivery they did not call also like!?! I’m sick and tired !

Absolutely terrible service. Can’t get hold of customer service on any platform. My delivery is nowhere at the moment and I have been holding on WhatsApp and on a call for half an hour and still no answer. It’s impossible to contact Aramex to locate a parcel that should have been delivered 3 days ago.

I am have a business in the garden route. We've had massive issues with the drop box collections, lying to clients that parcels wasn't sent but then they didn't clean out boxes or scanned the parcels when at the depot. Even resorted to dropping it at the depot but then it stays in reception sometimes. Lies upon lies continuously. I have had Massive disputes with Candance and multiple people at the call Centre and now they simply can never give delivery dates and then drops the phone in my ear when I demand answers. Candance has in all my complaints only EVER Called me back once but yet answers calls from clients and bold face lie to them without getting any facts. Lying to me about pictures they took of the empty drop boxes but yet the staff at the dropbox Centre denies ever taking such pictures.

Call Centre staff is some of the rudest staff ever. When you try and give them a tracking number they keep quite and then rudely say Yes OR make mmm over you preventing them from hearing you and then turning it on you and then talking to you like a child.

There is only one Indian lady who is always so so helpful and kind I so wish I remembered her name as she sorts out my parcels right away but the others REFUSE.

I really DO NOT recommend them AT ALL.

I used Amarex twice in the past month and was very skeptical due to the negative reviews online
My experience, however was very good
I only give it a 4 because they did not deliver to my door but to Postnet as agreed, so that was fine

Totally Poor service, Rude behavior, very bed experience.

Do not pay advance untill your parcle is delivered.

Also check term and conditions first in quotation.

I had a product from 🇺🇸 USA …to SOUTH AFRICA 🇿🇦 it arrived earlier than it was suppose … and they delivered straight to my door step… and I had updates for my product in every stage of the transit

The Amelia who delivered my parcel claimed that she contacted me twice and almost send the parcel back to the sender because I was not home. She contacted me at 16h09 and 16h11. I contacted her at 16h36 and she delivered. She was not customer friendly and was unfair and almost rude in her manner of service.

Aramex South Africa customer service sucks. Much better courier services around.

My parcel was created on the 16th January it was suppose to arrive on Tuesday but it Thursday now,,,, on Tuesday it wrote "out for delivery" when I checked yesterday is went back to say "in transit" now I don't understand what must I do,,, when I try to call their numbers it says it does not exist. I regret leaving my parcel behind to be posted.