Aramex Avis 

I ordered in China December 2024, my parcel arrived in South Africa January 2025, till today Aramex has not delivered my parcel. I was made to sign an AOL form, which was rejected and they had these bunch of excuses, a lady called Norma Ramaphafadza said she's doing an investigation with Aramex risk team till today, everyday there's a new story. No parcel and no refund.

Aramex is a bogus company, I will never recommend to anyone!

Today is the 18th Feb, 2025. I have just received a gift from a partner company that was sent to me in early December 2024. A gift of foodstuffs.

Thanks Aramex. Merry Christmas to you too.

They call it "overnight" store to door. I dropped a package at a Shoprite on Monday and after numerous calls to their offices it only got picked up late today. 4 days later. I called the Stellenbosch branch and they told me I should just wait. Called the call center and they told me they will provide feedback within an hour. Hours later I tried their Watsapp line and I recieved an email later the day that only 4 days later the parcel was picked up. The worse thing is no one takes responsibility. Not one apology from the people at their call center not one piece of feedback. Certainly won't recommend them to anyone.

If I could give 0 stars I would.
I expected a delivery last Friday, got a message early in the morning saying it will be delivered today. Surprise, it wasn’t. Update on the tracking system said it will be delayed to the next business day.

Come 15;00 today, I still haven’t received any updates. It’s pathetic how hard it is to get into contact with support team. It took two hours to hear from back anyone.

An excuse was made saying my delivery address was incomplete which is rubbish. So now with ‘updated’ address it’s going to take a further 72 hours.

Pathetic service, pathetic company.
Courier guy or DPd would’ve made a plan to let me know there was an issue and get my delivery to me on the expected date. If

I had a parcel collected on 27th of November and still no delivery, no movement or anything on the parcel it is pathetic. I have called and whatsapped and still awaiting feedback. They are absolutely useless and I do not recommend them at all

Aramex new Store-to-Door express parcel services is not just cost effective, but also hassle free from any paper warble's unless you don't have internet. It is totally digital, scan your QR code and create the shipment online in less than 3min. With life sms/email update as the parcel goes through the process every time they scan at the next point. Aramex express / store-to-door services is reliable and fast as well. I recommend them if you need over night with minimum cost and hassle free service.

Nothing update or feedback. Whatsapp poor response. I was not happy. Tax high

One star, simply because a 0 star review is not available. As a courier 0/5 and as a warehouse 0/5. Final score: 0/10

Worst service ever. My supplier sent a parcel from South Africa to Namibia, and almost a month after pickup, it still hasn't been sent. I'm very disappointed, and they are not answering their calls. I wasted R200 on airtime and lost over R22,000 because of this.

Best service ever, the communication with them was fantastic.

Thank you Aramex

ARAMEX did not ship my parcel that was deposited in the ARAMEX box on Sunday, 26 May at the Nigel, Sharon Park Shopping Centre.
I called them numerous times today, 28 May without any joy.
I had to go and retrieve my parcel back sothat I can use a different courier service provider.
I forfeited my R120 packaging cost.
Not a good experience at all.

I feel very sad/sorry for everyone that received a terrible service from Aramex or Buffalo logistics. This was my 1st time using Aramex freight, and I had no choice as the international service provider uses both. My order was a little above R8k, and I was expecting to pay an arm for customs but it was very reasonable, below R2k and my order tracking was smooth. Yesterday Aramex tried to deliver my order but no one was home, I looked for a contact on goggle and within seconds an operator picked up, helped me change my address and this morning I received a call from them to say my parcel was out on delivery, and indeed - I received it an hour ago. My experience was very pleasant, although I was very scared after reading all the below reviews. I don't know how many times I had to calm myself down and hope for the best.

Absolute rubbish courier service. Saying they have been to the delivery address twice, and there has been nobody to receive the goods. What rubbish is this Aramex? We live at the address and work from that address, please stop lying, and get your backsides to the address and deliver the goods you bunch of useless human beings.

Aramex, You guys are CORRUPT!
You charge almost 21% for my customs on my order amount! Buffalo International NEVER charges anywhere close to that much!! I've had this issue with you guys before and you just keep quiet! Absolutely sickening! Aramex is slower than the company that is usually delivering. And you're 9% more expensive

I have placed an order on Nike.com which the product is coming from Netherlands which Normally takes up to 3-4 weeks as per terms and conditions , I placed the order on the 27th March and on the 8th i called in and spoke to a lady called Simone and told her that i really need this parcel by the 8th and she made Miracles and i received my parcel on the 8th April at 20h00 evening .i just want to compliment her and the 2 Courier guys that took time out of there time to deliver my parcel. Thank you guys you are appreciated.

I think aramex should fire their logistics managers , how can you say that Mitchell's Plain is a remote area in cape town , you clearly got no clue what you talking about , but plain and simple gues if you from anywhere 1st check who is doing tge logistics , if it's aramex let the seller change it , and for those of you who can chose you own logistics company internationally or local don't chose Aramex you will be left , frustrated and dissapointed in the level of incompetence shown from all its employees

On 2023/11/26 I ordered clothing from Boohoo, which was sent to my Aramex Global Shopper box in the UK.

The order was sent as 2 shipments, received by Aramex on 2023/11/29. As usual the upload of the invoice failed, and I had to literally beg Nomvuyo Shiba after 2 requests where she refused to do it.

Once the invoice was added to both shipments, I paid the shipment charges for both shipments on 2023/12/10 and 2023/12/17. I was then charged for the entire customs duty on the later, smaller shipment, which I paid, and the shipment was delivered on 2023/12/20. It only contained 2 of the items on the invoice (out of 7).

Subsequently I was again charged the full invoice customs value, in order to have the second shipment (containing the remaining 5 items) delivered. I refuse to do so, since I have already paid all shipment and customs charges for both shipments.

I have sent at least 8 emails, made 2 phone calls, 2 service requests on the website and 2 whatsapp calls. The whatsapp interactions (Talent and Edith) were so slow and imbecilic, it was laughable.

I have not received a single response from any of the above.

So now the remainder of my goods is being held hostage by Aramex, even though I have paid all fees.

And this is not the first time. The previous time I was quadruple charged, but that was eventually corrected.

I wonder what actually happens to these double charges. Do customs ever receive it?

I have been using Aramex for domestic couriering for many years, and for export for my own customers for the past few. I have always been happy with these services. Now I have to find replacements, since I can not trust that they will treat my customers any better than myself.

Very frustrating 😤 dear Aramex will I get my parcel or I should contact shein for refund you promised to deliver before Christmas but nothing yet I cannot wait for a parcel for a whole month yet I paid tax already,don't take our money if you cannot do you job.

Fast and efficient service from Buffalo Logistics and never had a problem with them👏🏻👏🏻👏🏻 Aramex is PATHETIC in their service!!!!!! My parcel been in JHB then Sandton then JHB then Sandton again for the last 12 days!!!!! Ordered on the 1st of December already🤦‍♀️🤦‍♀️🤦‍♀️

I dropped a parcel at pick n pay Kenilworth, My parcel was supposed to leave Cape Town on Friday last week. It was missing until this week Thursday and no one had a clear explaination where it went. For almost I week I could not get though to anyone to help me because I couldnt track my parcel. After 6 days I was told it would be arriving today and I was reassured it would be here before Christmas. This morning at 6am it was out for delivery but it never came and now its scheduled for the next business day!!! These contain Christmas gifts by the way so by the time they get here I would have spent 2 weeks waiting on a parcel that ought to have arrived within 2 DAYS!!!