Aramex Avis 

Very disappointed. Parcel in JHB since 08/12/2023 from Shein. Taxes paid 2 weeks ago already. Friend ordered after me and received parcel yesterday through Buffalo (and it was also Shein). So, don't tell me it is shipment or whatever. Now I must buy extra presents for xmas. So frustrated.

ChuThis is my first time using Aramex I have been tracking my parcel since 11/12/23 all went good nd well then on the 13/12/23when I checked it showed parcel del.13/12/23nd they even gave the time when it was del...I checked with the receiver the next day but he did not receive the parcel so I went on there what's up chat again to track then they said it's in delivery will deliver before16:00 hours 15/12/23I chat to an agent to ask where is my parcel coz the receiver did not receive yet,..then they said parcel del 13/12/23nd they gave the time nd the person's name who signed then I asked them for proof quess what they send me documentation of the delivery slip that does not match the copy I have the waybel number does not even match mine...the agent i was chatting with did not even notice that until I brought it under her attention.....then her answer to me was sorry the agent uploaded the incorrect delivery slip under your waybel no.then she said they must now investigate what happened to my package.....I found this very very disturbing nd still I was left today with no answers from them yet

Very bad services,
Delay delivery,
No specific time,
No contact number,
No respond,
Keep closing tickets I opened without solving the issues

If there was an option to rate them -5 I would. Been waiting for my package for a week, they called on Monday informing that they won’t be able to deliver around the are as there is ongoing protest happening, which was true. The following day when I track the package it is marked as delivered. When I call, I find out that the useless driver gave the package to a random person. The person signed with their name which is different to mine, no last name no contact number. WHY not call me and ask if they can give the package to that person??
Now there’s a case opened, the driver was told to collect the goods where delivered, even now am still waiting for them to give me an update

Aramex does not qualify as a courier company in any equation.

Horrible service!!! Horrible enquiry handling...

Aramex is definite "No" for Courier Services. I have tried several times to enter my shipping details online but the app does not accept my Waybill number, not even when scanning it in. It indicates that it's processing, but this goes on for hours. The error on my side was that I accidentally put my documents in the courier bin on the 26th September, prior to downloading the app. What now??? How on earth am I going to track my documents??? I have sent several whatsapp messages to Aramex, no response!!!

Parcel got lost due to truck being looted. Company neglected to inform me of incident and refuse to offer reimbursement. Never use their Dropbox service! I was advised to report my complaint to ICASA.

The worst incompetent courier ever. They lie and update failed delivery when you don’t even receive a call. They update your details and say they will deliver and never deliver. Pathetic service. Don’t waste your money.

Poor service, the worst incompetent company, very pathetic, it's three weeks now I have been waiting for my parcel. I think a spaza shop runs a better business than this useless company. You have definitely lost me and my entire community as costumers.

Very bad service,poor communication,poor workmanship,poor Everything it’s the worst courier company,I stopped buying at Nike because of them no more

I want to give them zero stars because of the poor service I received from Aramex. It’s been 2 whole weeks and my package still hasn’t arrived. A lady from the company called me yesterday telling me I’ll receive my package today. That was a lie because it’s still not here . When I try to complain on the website the website refuses to let me log the complaint. Not only am I upset I’m outraged by thru poor service

If i had an opportunity to give 0 star, i would do. They never contacted me instead they claimed that i was not available/reachable. The call centre is helpful so they did phone me to verify this and i was reachable.

Useless drivers . I have not received my parcel up to date

If I could give a -1 I would! Incompetence at the highest level.
Package out for delivery on Friday
Stayed home all day, 18:20 get failed delivery notification
Phoned office on Saturday, WRONG address AND phone number. Clearly corrected.
Another failed delivery again today, even though phoned in the morning to verify address & contact number!

Useless. Did not even contact me to tell me they couldn't deliver. Drove 30 km to fetch my item from them. Used their address on Google. And telephone number. Number not working. So drove. Only to find them closed on a Saturday.

I intentionally took a work from home day to receive my package and apparently they tried to deliver it but I wasn't home, when I was home entire time. I never received a call at all. Then I rescheduled for it to be dropped off at my office and they delivered it to a random person and now we can't find the package. Call centre super helpful but the driver is useless.

Aramex Johannesburg has got to be the worst hub. Since the 19th June I have been receiving messages that my package is out for delivery. I communicated with an agent telephonically as well as liaised with 2 agents on Whatsapp who all confirmed that my package would definitely be delivered today, even if it is after hours, this did not happen. This is very disappointing as I reiterated the importance of receiving the package today.

Thanks alot for you great service and very friendly people work for your services your are a Very good courier company we will use Your aramex couriers service always. Thanks again;regards Eddie

This company should never be used. How can one contact Shein? There tracking is horrible. Every update looks like a 3 year old did it. The customers urgency doesn’t bother them.

They are simply horrible at what they do, from the top of management to the customer care and the drivers it seems nobody knows what they are doing and they don't care. With other companies as soon as your parcel reaches SA you know it's coming the next day or the day after... with aramex it has been a week and after sending many queries without feedback I called and was told it will be two weeks more. I wish the company would just shut down because sometimes we don't choose aramex but some shops want to use aramex. So disappointing. I would never choose Aramex when given a choice.