Aramex Avis 

At it once again. A company that should NOT be use for courier services.

Dishonesty is clearly their policy!
At 15:20 I received an email stating “sorry we missed you” that an attempt was made at delivering my parcel…. NO phone calls were made to my cellphone, NO phone calls were made at the gate of my complex notifying me that there was a delivery for me, indicating that they DID NOT even go to my complex.

On the site when my purchased had been placed and processed, it stated that estimated delivery would be the 12th July. 29th June, I receive an email that my parcel was on its way and 30th an sms received that it was out for delivery, so arrangements were made that there would be someone to take delivery of the parcel.

It is an inconvenience and flat out frustrating when this sort of service is “provided”.

Worst service ever, been waiting for a parcel for two weeks now and they tell me they tried to call me when they have not called at all. Given an alternative number and an address but that did not help.

Aramex used to be a good company until they started losing people's parcels in their warehouses without accountability, more and more stories are coming forward about how bad things have gone and this is unfortunate as no one wants me to send their parcels through Aramex and I've even deleted the App.

I must say I was very nervous when I see the reviews about Aramex but I must say they did a very good job I bought some computers via Amazon and then I ship it to South Africa from US and arrived faster than I thought and then it arrives perfectly fine I called the call customer service in Sandton I spoke to a lady by the name of Francina and then she was a very nice and told me that my package will arrive safe and definitely did arrive safely I was so worried when I see the bad reviews about you guys but for me is went perfectly I hope to use you guys again next time and then things goes well as it is this time well it was my first time using it I appreciate your service guys thank you very much
Esther

Don't expect any communication if your parcel is delayed. Don't expect them to answer the phone when you call. Don't expect them to respond to your support requests when you constantly try and follow up.

My parcel arrived on the 22nd of November. I was told it needs to go for custom clearance and it will take 4-5 days. This was after I followed up a week later because there is no communication. It's now the 7th of December and I have no idea when my parcel will arrive.

After my horrible experience with Aramex, I have found that I am not the only one who has issues with them. It also seems like Amarex has the worst reviews in every country it operates in. I will do my best to try and avoid them in the future... This is not the first time I have had issues with them, it seems like this is simply how they operate.

After my latest follow-up, I get an email saying it's on the way. Unsurprisingly, even after I have lodged a complaint, I still get no response. Clearly, they do not care about their customers.

Unreliable, negligent and dishonest...

I ordered 2 packages from 2 different online stores using Aramex South Africa. I added a note with both orders for the driver to call me prior to delivery. I was given 2 separate waybill numbers. My neighbor arrived at my door with one of my packages, saying the driver had left it with him, even though I was home. I went to track my other parcel, as I was confused as to why they had not been delivered together. The second parcel had been marked as complete as well. My neighbor confirmed he never received it. It was a large parcel over 30 kg. I have been calling Aramex multiple times a day trying to find out why this was done. They kept telling me that it was delivered. I have contacted my lawyer to handle this further. The driver using 1 delivery to mark both orders as delivered is fraud and theft. I am giving Aramex 24 hours before I call the police to report the theft of the second item. My lawyer has already contacted them. This is pathetic service in several ways:

1. I put the note for the driver to call me. He didn't.
2. He delivered the first parcel with my neighbour, when I was home!
3. Aramex were insisting that the second parcel was delivered. I have since been told it has not.
4. All assurances that my parcel will be delivered within a certain time are nonsense
5. Aramex cannot seem to get hold of their drivers
6. The drivers dishonesty, negligence, and unprofessional service misrepresents the company, and should be dealt with.
7. Customer service from Aramex has been shocking

Delivery attempt 1: Mixed up the packages, my one ending up going to someone overseas, and I receiving theirs.
Delivery Attempt 2: They attempted to send me the package from the person they accidently send to. I deliver mine back but their unwillingness to pay customs duties (which I had already paid on their mistaken deliver) means I am still dealing with importation charges 3 months later and 5 months after the initial delivery date
Delivery attempt 3: A fresh package is sent. It gets here 4 months after the date I'd ordered it and 3 months after the initial one arrived.

To achieve these results I've had to email them over 100 times (they insisted on my number as the only means of contact and never used it for the first three weeks) and I had to CONSTANTLY remind them of everything. I've tried to be patient but it looks like I'm about to have to pay customs duty twice on a single pair of boots as they can't take ownership of their own faults.

Ordered from Shein a month ago, still waiting! Their tracking just keeps saying "in flight", it's been "in flight" for two weeks now! How much fuel does that plane carry? They also don't respond to queries or complaints, like they just don't care. Worst.courier.ever.

I ordered some stuff from Hong Kong and they arrived in the South Africa 1 March 2021. Customs clearance completed only on 6 April. Now two weeks later 15 April I still do not have my parcel, still stuck on “clearance complete” but my parcel is not being delivered. Calls everyday, same reply everyday “we’ll ecscalate”, and then nothing. The gentleman handling my parcel, Gunter Coetzee, stopped replying to my emails about the whereabouts of my parcel. Awful courier service, the worst ever!!! If you want a peace of mind while waiting for your shipment, Aramex is definitely not the way to go. Never again.

I ordered my things (internationally from Shein) on the 6th of January, the things arrived here (the country) in a week but once it got to Aramex it stayed there for about 3 weeks until I payed custom clearance that was on the 3rd of Feb and received my order on the 10th of February, overall the process was smooth but extremely slow if you’re ordering internationally please don’t panic just be patient.