/// The Courier Guy /// Worldwide Express Avis 

Horrible service with the courier guy. Asked them for an estimated time of collection. No response at all for over 40mins. And then they come back and advise they can’t give me any information and then end the chat.

CON ARTIST - CHARGING YOU FOR AN ESTIMATED DIMENTION AND NOT ACTUAL - DO NOT USE THEIR SERVICES - MY BUSINESS HAS BEEN WITH THEM FOR YEARS AND THIS IS NOT THE FIRST TIME THEY WANT TO CHARGE ME FOR ESTIMATED INSTEAD OF ACTUAL -I HAVE EMAILS SINCE 2024 WITH THIS QUERIES - DISGUSTING

I hired The Courier Guy to collect and deliver a golf club my daughter purchased. I have undeniable time-stamped video and photo evidence showing the club was in perfect condition when the courier guy driver collected it.Not only did they break the item in transit and send me an aggressive legal email trying to deny liability, but to date, they have still not delivered the item. They are currently withholding my property while refusing to pay for the damage their rough handling caused.Under Section 65(2) of the Consumer Protection Act (CPA), they have a strict statutory duty of care as long as my property is in their hands. They cannot hide behind terms and conditions when they have destroyed and failed to deliver an item. I demand immediate delivery of my property and full compensation for the damage.

I am extremely disappointed with this company. I received only 1 item out of the 5 products I ordered, and there has been no effort made to trace my missing items. Your phone lines are constantly engaged and your customer support has not been helpful. I would not recommend this service to anyone. This is the first and last time

Wrote a address for the parcel to be delivered at my residence,but they decided to take my parcel to a parcel counter on campus which caused a delay to my order getting to me on time,I had a horrible experience and never using courier guy ever again!

I deposited money into my Courier Guy account in order to book a shipment, the money was less than the actual quote. But over a week later, I was told that my account is in arrears and they will be keeping my parcel on hold until I pay them the money. I kept emailing their customer service to enquire about why I would owe them money, zero explanations, just them telling me they want POP and an account code. I had to crash out, and inform them that this was the first and last time I would use their services, in order for them to rectify the issue. I would definitely NOT recommend them to anyone.

Waybill: MMLS73389

My Makro order was handed to The Courier Guy on 11 August and has still not been delivered.

I received a message stating that the parcel was out for delivery, but it never arrived. The tracking information has also repeatedly claimed that delivery was attempted, despite the fact that I was at home and no driver came to the property. I was promised delivery again today, but that promise was not honoured either.

I have since been told that the parcel is “ready for collection” and waiting for a driver to be assigned. If no driver has been assigned, how could delivery previously have been attempted?

The contradictory updates, inaccurate tracking information and repeated broken promises are completely unacceptable. I would like an honest explanation, a firm delivery date and my parcel—not another meaningless tracking update.

Misrouted parcel and delay in collections. Been a customer since they started the company and trying to resolve an issue is a nightmare. Always said they were the best until they were the worst! Cannot resolve an issue if something goes wrong.

I've ordered online and the company uses them to deliver. They've delivered more than once to Hillgrove in Newlands West but suddenly there's an extra fee of R80 in addition to the courier fee of R107 already paid with my order as the area is suddenly regarded as high risk but the kiosk which is 1km away passing my home is suitable. How? A rip off by Courier Guy, if I'd known at the time of order I certainly would not use them. Why do I want the inconvenience of going to a locker??

Absolutely unacceptable service.

The Courier Guy confirmed in writing that my parcel MLC6ZG was available for collection. My customer then travelled approximately 200 km from Wasbank to Dundee, only to be refused the parcel at the branch.

He has now made this trip twice because of The Courier Guy’s contradictory instructions.

I have dealt with multiple staff members and management, yet the parcel continues to be withheld. Now I have received another email telling me to collect it.

How many times must my customer travel 200 km because your staff cannot give consistent instructions?

I have kept all emails and evidence. Extremely disappointing and completely unacceptable.

Waybill: MLC6ZG | Account: MIG117

Stellenbosch branch, informed me that my TV unit had been damaged during transit. Despite the damage clearly occurring while the item was in their care, the courier company has refused to accept responsibility for the damages incurred during shipment. Their famous words:
"Unfortunately there is nothing more we can do. The packaging of the product if the responsibility of the customer"
To make matters worse, they are demanding payment of R3,127.58 before they will release the damaged TV unit. The unit remains at their Stellenbosch branch because I have refused to pay the full amount under these circumstances. Their head office is busy with investigation.

Worst experience ever. I’ve never had issues with deliveries from other couriers before. I ordered somethIng on Amazon which was “same day delivery”. The courier (the courier guy) then updated that they attempted delivery but I was unavailable. That’s a lie!!! I was home all day, even my cleaning lady was in front waiting in them but nobody attempted the delivery. The driver didn’t even call me or anything. I then emailed them and they said it would be reattempted the next day(Saturday as per the date they gave). I’ve been waiting all day now and still no delivery. I reached out via call but their lines don’t work. I emailed them but they didn’t respond. I WhatsApp’d them and only got a response after 2 hours and the person I spoke to “Beauty” she didn’t care about what I was asking or saying. She just kept repeating “delivery is rescheduled for the 3rd on Monday as per operations” and then she left/hung up the chat. This is really frustrating. The worst service ever

Poor service they where suppose to send my parcel from Cape Town to Kimberley instead they send it to JHB from CPT then back from JHB to CPT and now again to JHB its now a full week later and its back where it started and still not delivered no follow ups from agents whom I talked to nothing USELESS service

I scheduled a collection for Monday morning and no one arrived yet I received an email stating that, collection failed due to no parcel to collect. I spent the whole day waiting and had to reschedule again, and again the same thing happened. No one came to collect, I contacted support service and rescheduled again. For the third time, no one came and it was written collection failed. This is unprofessional, there is no communication whatsoever.

I am extremely disappointed with the service I received from The Courier Guy.

I ordered a parcel online, and unfortunately the sender mistakenly included "KFC Backbran" on the delivery label before my actual address. On the morning my parcel was due to be delivered, I received a WhatsApp notification with my delivery PIN, confirming that my parcel would be delivered that day. However, it never arrived.

The following day, after being out for the morning, I tracked my parcel and was shocked to see that it had been marked as delivered on the 28th at 14:31. I immediately contacted The Courier Guy. My call reached the Port Elizabeth branch, and I was transferred to the Johannesburg call centre to speak to the representative responsible for my area. I was told I could not speak to him because he was busy on the floor. Another staff member tried to assist and informed me that the driver was back at the depot. He promised to contact the driver within an hour and get back to me.

I never received a single call back.

I then had to contact KFC myself to find out whether my parcel had been delivered there. What concerns me most is that the parcel was apparently handed over without anyone providing the delivery PIN that was sent to me. What is the purpose of a PIN if a parcel can simply be given to someone else? This is a serious security concern.

It has now been more than 24 hours, and I have still received no update, no explanation, and no effort from The Courier Guy to resolve the issue. The lack of communication and poor customer service are completely unacceptable.

I expected much better from a courier company. I am extremely unhappy with the service and hope this matter is taken seriously so that other customers do not experience the same frustration.

The Courier Guy has now declared it is not driving on dirt roads, after delivering to us for about 5 years now. The driver who was instructed by the office refused to drive the last 4km on good dirt road, very strange and extremely frustrating, why is a pin given? This is not the first incident, it is difficult as a customer to determine whether it is instructions coming from the office or arrogant drivers? I will be changing to another delivery service once my credit is utilised.

Dont ring door bell or try to contact, just leave. Hard to follow-up with, whatsapp channels/process is annoying. Clearly not customer centric.

Why charge for overnight, and you can't do it....problem with your IT system, that offers services you can't deliver, but I'm paying for a service, I don't get...pretty pathetic, pay the client back if you can't do as promised.

1. Small light weight parcel that was overcharged by Courier Guy. Account in arrears because of this issue. Solving it takes forever, in the mean time cannot make any bookings on the account system unless I pay the arrears (which we are not liable for) + whatever the cost is for the new parcel.
Customer Service is really shocking. They promise, they escalate but battle to solve issues.

I topped up my account 11 days ago but the funds did not reflect. I contacted their 'support' team but have had absolutely no assistance. Their lack of communication and help is truly appalling! When one is trying to run a business which relies on getting orders to customers in a timely manner, this is the worst service. Will be using another courier service from now on.