Punkcases Avis 

I placed an order on 13th December 2021 for a case to arrive to in time for Christmas without realising that the item was coming from the US as nowhere on the site made this obvious. After it didn't arrive, I waited until January to message Punkcases and ask about where it was as the tracking was showing it had disappeared.

They told me to wait 6-8 weeks, so I then messaged them in February to request a refund as the item had clearly been lost in transit. This time, they didn't bother to reply and I even tried calling their US office to no avail. In the end, I've had to arrange a chargeback through my credit card company and have lost £5 from delivery for an item I never got. I've also flagged the company to UK Trading Standards as they clearly are not fit to trade in the UK.

The company is a total scam operation that is designed to steal your money. AVOID

Nice product I only dropped my phone once and handled fine, its a good protection and great design, i just love it

Like other unfortunate customers I have been scammed. Sent me the wrong case, said I have to pay shipping even though their fault. Luckily PayPal covered me shipping costs but then they denied they received item back. Luckily I did tracked delivery so they then changed tack and said item discontinued even though still advertised on their website. Then they only offered partial refund. After lots of hassle they finally did full refund, one month after I thought I was ordering i never actually got. Avoid avoid avoid
They also have multiple different company names to avoid negative feedback all in one place. Punkcase, puncase.co.uk, punkcases.co.uk etc.

Says it’s uk 🇬🇧 based it’s not it’s coming from America… so took forever to get to me and when it arrived it wasn’t even the one I ordered… don’t buy from this company it is a scam!!

Beware!

As many others on here have said this is NOT a UK company. Fell for it, ordered an expensive case and then became sceptical once I received the “tracking” info via a third party app (not DHL website). Tracking just gave generic information and updated itself daily with the same rubbish. Contacted them demanding they cancel order and refund me which they refused to. Quick email to PayPal and the refund was made in a matter of hours. Don’t fall for it guys. Although I was refunded I can’t help thinking if I hadn’t used PayPal I’d be £80 worse off now. Also take note of the recent positive reviews on here. Same rubbish spouted - clearly bots. As soon as the order was refunded the tracking info disappeared, despite pink cases claiming the item had been shipped. Tracking number according to DHL didn’t exist.

Beware- ordered long before Xmas- still waiting for order- only bought as thought were uk site- dhl tracking number is unidentifiable- only response was early January and was very unhelpful- basically they steal your money and don’t supply goods

One reason to buy this case was that there was no protruding edge around the camera on the back. On the other hand, the edge of the display is far enough above and from experience, this protection is good enough. The side grip grooves are practical and the surface is pleasantly rough. The case fits snugly and inductive charging works well with a case too. The MagSafe charger also sticks to it. The magnetic holding force is big enough.

A perfect cover, fits great, the grip is excellent. Since I bought the counterpart for a previous iPhone and that counterpart lasted years, I don't see why it shouldn't do the same.

Matte black beauty. Lightweight. Fits snuggly to my phone. Durable and well made. Right amount of grip with all-around protection. Stays flat on the table when laid front or back; no wobbles at all.

I love the slim and sleekness of this grippy phone case.. perfect for those who hate cases and love the feel of their phone.. closest thing you'll get to a protected naked phone lool. Excellent Brand for phone cases. 15/10.

So after thinking this was a UK site it was shipped from America so it took longer than expected.

Once I got the case it was scuffed and broken so tried to contact them the e-mail for problems doesn't get sent anywhere and the contact form sent back a generic reply about delivery times even though it was a query about the damage?

Don't purchase anything from this site expecting to easily contact them if you have issues.

Joke of a company. Sent me the wrong item like many others have complained about, they are ‘at it’. Waited weeks and weeks for the item only for them to send me the wrong colour. Now it’s email ping pong trying to get even a partial refund as they don’t give return labels. They offered for me to send it back (at my expense I might add for THEIR MISTAKE) or 20 % off. I asked for 20% refund back on 11th Jan , now they are saying I need to send it back for the refund. Absolute jokers, Punk by name Punk by nature. And watch everytime a negative review gets posted a flurry of positive ones with the same phraseology appear. AVOID AVOID AVOID... you have been warned.

Waiting weeks for delivery because this UK company ships from the states but you don't find this out till after your order has been processed. Utter s@#$ show of a company to deal with! Do not bother with these jokers!!!

Not a UK company, social media presence out of date - parent company called Zahavas Inc (according to FB) lead by Natan Nisimov according to companies house. 30 days for product to arrive, incorrect product and a returns/refund policy that can only be actioned within 30 days of order - impossible when delivery delayed. Tracking platform Shopify provided by company run by Mr Nisimov. No response to numerous emails, FB messenger and Twitter sadly didn't use Paypal - lesson learned.

Product not turned up and the company are ignoring my emails.

Twice they send me wrong product. Awful experience, not going to use them anymore.

Placed an order for a teal glitter case, recieved a clear case with white border. Requested a refund, they responded with thank you for feedback as this helps them to make things better. No, acknowledgement of anything else. Fortunately, paid with PayPal, opened a case and was refunded within an hour by the company. Do not use this company.

This company fraudulently trades as a co.uk UK company but are in fact in the US. I cancelled my order within minutes of placing but they have refused to cancel and have shipped anyway. I have advised them that I will not accept the shipment and will not pay import charges. I have reported them to trading standards.

This company is a scam. I placed an order, incorrect item delivered. They asked me to pay to return the item at my expense, even though it was their error. When I requested they send the product I ordered and paid for they've ignored all my emails. I'm now left with a case that is useless.
DO NOT ORDER from Punkcases.co.uk

UK company a rip off and front - so returns are not viable and product useless - BUYER BEWARE